Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I received a text message from EE that I have not returned the BT equipment after I moved to EE. I have proof of posting and Royal Mail tracking showing the equipment was delivered and signed for on 26th July 2024 by the Scottish Distribution Cen...
WE'RE SORRY TO SEE YOU GOHello Neil,Virgin Media, have notified us that your Fibre Plus Broadband without landline will automatically move to them on 16 Sep 2024. If you'd like to cancel the move, you'll need to contact them and cancel your order.Use...
Good day everyone, I'm looking for some help as I'm completely at my wits end. I've read all the threads relating to cancelling broadband on the forum but none of the answers are of any use. I ordered EE Broadband on the 18th of this month, I receive...
Been on EE and paying my mobile account by direct debit for years, I recently got broadband but I have to set up a new direct debit to pay it. I've tried doing this online on my phone, tablet and 2 different browsers on my PC and everytime I get the ...
Is it normal for the speed test in the EE App to not work?Under Your Hub Speeds it says you haven't done a speed test yet.When I click Run a Speed Test I get Speed Test didn't work, with a little message our fault, Try again or Come Back later.I have...
I have signed up for EE’s £5 pay as you go service, but can’t make outgoing calls. All I can hear is an engaged tone. Any suggestions please? Trying sort this through customer service is a nightmare.
I did this change in the EE shop and they told me I would just keep my existing BT router, but now a new EE router has arrived, do I need to change it ?Im getting the 900m+ speeds with the BT one .Thanks
I have 4 mobile and 2 broadband accounts with EE. All the phones and one of the broadband packages are together under one email address.I am having difficulty adding the second broadband account to the same email address, despite one of the phone con...
23-10-2024 19:44I just renewed my broadband and had a hard credit search appearing on my file. Can someone explain why?
Where to start?having recently took over my mothers financial affairs I discovered she was being charged £113 a month for broadband, TNT sport and a mobile, about 70mbps and a no data phone plan. BT.my mother passed away recently and that is when I d...
