Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40697 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74062 Views
  • 7 replies
  • 12 Helpful

Wi-Fi Signal Causing No Signal

I’ve got my EE router located in my living room and whenever I sit in that room I can’t get a Wi-Fi signal, it also kills my 5g signal and makes my iPhone 14 Pro Max unusable.Wifi and 5g signal are fine when not in the living room.Can anyone suggest ...

Hlvd by Investigator
  • 300 Views
  • 5 replies
  • 1 Helpful

Full fiver router

Hi there! I have had an appointment with a technician to come and install my full fiber internet and router and no one has come. I have been trying to play with it my self but it’s seems it’s not working 

Broadband going slow

I’m supposed to be getting up to 76mb/s with my internet but right now I’m only getting about 7 to 14mb/s, it happened a while back but it turned out to be a problem with my computer but this time it’s even affecting the WiFi on my phone and streamin...

chronic17 by Contributor
  • 629 Views
  • 12 replies
  • 0 Helpful

Buffering

Every programme I watch using my WiFi keeps buffering every 30 seconds or so does anyone know why? 

jtolley by Visitor
  • 287 Views
  • 1 replies
  • 0 Helpful

Resolved! Can you stipulate where fibre enters the premises?

As per title really. Looking at getting FTTP now that open reach have got around to providing fibre to my local telegraph pole. I currently have Airband FTTP from the same pole. This enters the house on the first floor, directly above the copper entr...

Fibre Max Broadband 100, will I get new router

Hello, I am currently on Fibre Plus Broadband and upgrading to Fibre max 100. Will I be getting a new router? I am currently not using the EE router but a TP-Link router. If I will be keeping the existing router, will I need to change the router back...

Theldron by Investigator
  • 303 Views
  • 2 replies
  • 1 Helpful

Resolved! WIFI Extender

I want to use my old smart ee broadband router as a wireless extender please send configuration thanks

Ruchin by Visitor
  • 376 Views
  • 1 replies
  • 1 Helpful