Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
In my house the broad band is showing only the green light that not turning into blue light
Was with BT but upgraded and was transferred to EE broadband. Engineer came out and set everything up. Therefore had a new EE network and password to connect devices like phone, iPad fire stick etc. I then went onto the broadband section of the EE ap...
So I've now waited 4 days with no Internet no TV and no home phone. All because of a so called faulty power adapter. I do hope the EE tech is correct and it dosent turn out to be a faulty router. I will need some sort of compensation to keep me stayi...
Same here. Never had a problem with BT. Now phone reception is awful. No one can here us. My phone doesn't ring then says missed call.
Hi, I had my EE broadband installed on July 31st and since then I've not been able to access details about my account. When I try to check my broadband packages or my bill information, I'm met with the same error screen on multiple devices and browse...
What a shocking service. So 3 months ago I informed the broadband team of my house move. I left it in their professional hands to do the move. Just by chance I was going through my online bank acct and stupid me did not realise they were still billi...
HelloI am just about to move to ee full fibre gigabit from Virginmedia. I take delivery of the Smart hub plus this week and the engineer is coming to install the full fibre cabling next Monday. Ours is a largeish Victorian house with a number of wi f...
We switched to EE fibre with an EE smart hub SH20A for a few weeks ago. It came with a smart WiFi SW40J. When we stand the two devices side by side and attempt to pair with the WPS buttons. The smart WiFi box flashes blue for a few minutes and then f...
Hi, I've searched the forums but can't see an answer to this, but forgive me if I've missed it. We are a small Scout group and we would like to have internet access in our hut. We are in an odd blackspot for signal and therefore need to look at getti...
Hi there about 6 month ago the full fibre guys came and dug up the side of the road and add these cbt to the telegraph poles, but when i check the openreach website it says they plan to build here within the year, which doesn’t make sense, has anyon...
