Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45403 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88343 Views
  • 11 replies
  • 12 Helpful

Resolved! EE hybrid connect

hi everyone, I was with TalkTalk and their TV box has available HDMI, Ethernet and a plug in Arial socket. Now with EE I’ve been given, the Hybrid connect that only has a Ethernet connection and a screw in arial connection I presume for satellite TV ...

Abba31 by Investigator
  • 619 Views
  • 9 replies
  • 6 Helpful

Address Table - who is connecting to my router?

Found that where dozens of legacy devices connected to my home router. So I deleted all those that had no traffic shown and also had no name. There are two left and I don’t want to upset daughter and husband who are living with us. If I delete them, ...

Resolved! Broadband website page error

I wanted to see EE broadband deals, but every time I log in, I see the error "Sorry, it looks like a technical error."I can't view any available deals. Every page is broken. I would appreciate it if this could be fixed.

Kathgtr by Investigator
  • 762 Views
  • 12 replies
  • 1 Helpful

Engineers didn't turn up.

Was supposed to get broadband set up on the 19th, Engineer contacted me and told me it would be past six pm. Then proceeded to never even bother showing up.There's a 'dubiously free' wifi hotspot nearby but it does jip out every so often which makes ...

Pelontrix by Investigator
  • 542 Views
  • 4 replies
  • 1 Helpful

Fibre installation

Hi,I've been waiting since the 6th December for a fibre installation to be completed. I've spoken to EE but they said i needed to contact openreach. I've tried calling them but the number doesn't accept calls, there is just a message saying if they n...

Gibbo15 by Visitor
  • 330 Views
  • 2 replies
  • 1 Helpful

can i check if someone in block uses my wifi?

a neighbour set up my ring doorbell and had to input my password.  following day i realised that he could my wifi from his flat if he chose to - can i switch router off whilst i am away so no one can use it? 

iris15 by Investigator
  • 889 Views
  • 15 replies
  • 4 Helpful

Error with EE App - Managing Broadband

I have the Hub Pro (1.6Gbs tier) and everything was working fine, the only trivial issue I had was that this was an upgrade from the Hub Plus and the app showed the wrong hub icon, as I say trivial, even the upgrade went smoothly.Everything was worki...

Marus by Contributor
  • 1159 Views
  • 11 replies
  • 1 Helpful

Where can I get a smartplus router

Hi,I have joined EE on Nov 29th and have still have not received the router box. As I live in Northern Ireland, I am very concerned now that this could not arrive for Xmas and ruin the kid’s day. Does anyone know if the Smartplus WiFi 6 router can be...

MM1978 by Explorer
  • 477 Views
  • 6 replies
  • 1 Helpful