Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Order pending for six months

I switched from BT to EE last June, but I still can’t use the ‘manage broadband’ option on the web, as it just says order pending, I called about this before Xmas, and was told it would be fixed shortly, , it hasn’t so I called again today, and was ...

Hybrid Hub - How to activate the sim card as lights on hub are RED

I cannot find any information in the box/instructions on how to activate the sim card inside the hub, can someone point me in the right direction please? Thanks in advance.

Optimisation of my wi-fi speed + signal using SH+ on Fiber 67 Essential

Hello Everyone, Please take into account I'm a very new EE broadband user i switched 3 days ago from talktalk and I'm not very technology savvy so please be patient with me and keep this in mind thank you I have a amazon FireCube Gen3 6E a sony A95L ...

Massive latency issues on SmartHub Plus

So I moved to a new building a few months ago and opted for EE Essential Full Fibre WiFi with a SmartHub Plus. After a nightmare getting it installed (they had the wrong serial number for my modem on file which apparently broke everything) it actuall...