Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is there a TPlink modem router that could directly replace the EE superhub plus?I’ve seen the Archer VR2100 which is compatible with my powerline adaptors, and Onemesh.Any tips or tricks?thanks.
I have just got EE broadband FTTC , with EE superhub plus. i have some TPlink powerline extenders. does anyone know if the EE hub can form part of a onemesh network?the appealing thing about onemesh is the ability for a iPad or laptop to connect to t...
We've moved into a new house and there is an EE router but the phone line is dead, we can't find anyone to contact to get it it turned on and set up a contract, if anyone could help that would be great.
I've been having issues since our upgraded speed. My phone keeps dropping speed by going to 2.4mghz. Sometimes it'll kick back in to 5mghz but sometimes the only way to get it back on is by going into hub manager and turning 2.4mghz off then back on....
Can't get logged in to my broadband account. Keep s logging into my mobile phone account.
I recently moved to EE from BT and received a new modem. The issue I have is that my broadband network name shows up as BT-****, whereas my settings card shows network name as EE-*****This means that I do not know the network name and password, whi...
I'm moving out, and I want to save my parents the hassle of selecting a new broadband provider or creating a new account. The broadband account is currently under my name, and I'm handling everything related to it. Is it possible to reassign the acco...
Moving over from BT to EE and have had one of the new Smart Hub Plus routers sent to me. Swamped the BT router out for the new EE one. Using as primary routet only because of Digital Voice/ EE equivalent etc.Some observations with the latest firmwar...
I want to get ee broadband
I would like to contact OFCOM EE have stolen money of me several times. Mostly because my change of address has not been recorded properly by EE.Today I was told I did not contact EE about a change of address. They have sent me a text stating this. ...
