Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Following on from yesterday’s post , I’ve discovered that the CAT7 Flat Ethernet cable I ran around the floor, under the stairs then around the outside, now internal 400 mm wall to the back extension (25m long cable) is only giving 100Mb on the netwo...
Hi GuysI have recently migrated over to the EE Broadband but kept all my existing BT equipment. My problem is I have 3 BT black discs and a BT Smart hub. Only 1 out of the 3 discs is working. I have tried all pairing methods but I can't get the bl...
We swapped to EE this year, thinking the Hub and WiFi would improve with wifi 7. Well, half the devices we have aren't compatible. The wifi boosters we have aren't spectacular. We have 3. We need them as we have blackspots in the house. Our Ring doo...
My new ee hub has a DECT signal coming from it regardless of whether there is a phone connected, My aim is to not use my ee hub in order to create a set up which has no DECT signal coming from it. I thought I could do this by buying a TP-Link Archer ...
This seems to be a common failing of the EE broadband hub...After many years with various BT hubs that worked fine, I was switched to the EE hub that has been a pain and nowhere as easy to access as the last BT hub. The app for 'controlling' the hub ...
I have been told my Tado that I need to pair the thermostat onto 2.4GHz band, or switch off 5GHz band. I don't want to switch off 5GHz band just to accommodate 1 device manufacturer, I have, from BT days, the BT router, is there a way to get that dev...
Hi my broadband was supposed to be connected on Friday I received emails and texts from openreach saying you up and running if there's a problem text not working as I've done then nothing and still no broadband, it just says connected without Interne...
Can’t seem to look get it to the manage broadband on the app it was working but just comes up that there’s a problem and to try again later I did speak to ee on 30th sept and they sorted it but it’s not appearing again now anyone have the same issue?
