Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 397 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46673 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90982 Views
  • 11 replies
  • 12 Helpful

Resolved! I need to talk to someone

They have cut me off even though they haven't taken payment and I can't pay them till Friday 21st March I'm on universal credit yet so I need to talk to a human not over the phone 

Is there no Live Chat Facility?

Moved across from BT to EE today and looks like I am already regretting it as the website keeps flickering and not loading anything.  I have looked but can't dfind any Live Chat Facility like there is on BT's website and as I am deaf live chat is my ...

CAB68 by Contributor
  • 621 Views
  • 7 replies
  • 3 Helpful

Viewing a bill

Please can anyone explain how to view my bill.says to select manage then select billing. The billing option is not there 路‍

Jay691 by Visitor
  • 339 Views
  • 1 replies
  • 2 Helpful

Resolved! broadband

set my mobiles and internet up, but when i log into ee it saying broadband still pending order, tried getting in touch but no answer.

Rickyt1 by Investigator
  • 467 Views
  • 4 replies
  • 1 Helpful

EE Hub making noise

This is the second hub from EE now that after a few weeks starts making a fizzling/hissing noise. It sound like an electricity current noise. The first hub was replaced by EE a few weeks ago but now this one has started making the same noise. Is this...

Resolved! Received email for an early upgrade

Just received an email inviting me to upgrade early. When clicking on the “see your offers”, it asks you to log in, which I do. It then takes you to another page gathering my information, but it always comes back with the message “something has gone ...

Ruabon10 by Visitor
  • 849 Views
  • 8 replies
  • 6 Helpful

Device List in Hub Manager v EE App

Hi all.  I have connected to FTTP with EE moving away from BT for the better EE hub.  On the BT Smart Hum you could log in to the hub manager via IP address and edit device names, set static IP addresses etc.   However with EE you have to do it via t...

Hercs1494 by Investigator
  • 1050 Views
  • 6 replies
  • 4 Helpful