Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi EE Community,We recently switched from BT Full Fibre 900mb service to EE's equivalent (plus hybrid connect). Having used the service for 2 full days while working from home, my partner and I have both had "Poor Connectivity" during Zoom calls. Thi...
I can’t set or change any WiFi timers for my devices registered in the app? I need to change them and are unable to access any of it??
We swapped over from BT to EE Thursday. All equipment set up, which was actually pain free using the app. My only issue is the Phone we have which was connected to the old BT hub. We have pay as you go with EE, same as we had with BT. How do I pair i...
Our broadband has been out all day in PO6 Paulsgrove.what’s going on?
Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minut...
Hei my brodbamd don't works m address it is ****** [Mod edit: Please do not post personal information on the public board. Thanks!]
Hello all,I have called CS a few times and despite some of them being really good, I still don't know what's going on or the full truth.The short version is:I was a BT broadband customer, BT & EE do this merge or whatever.I see a good offer from EE i...
When I moved from BT to EE I did not think that I needed a landline so set the new contract up without digital voice. I now think I do need one but I cannot seem to find out how this might happen. Will I need to upgrade to a new contract even thoug...
I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...
I'm not quite sure what my EE Smart Hiub Plus is - the sticker on the bottom of it says SH32B, but in Hub Manager: Home > Advanced Settings > Technical Log > Information, the product code is shown as SH31B ...Anyway, the question is: can you port for...
