Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can you approve the 2 year contract for me for the full fibre 74 essentials worth £31.99 so that my bill doesn't get any higher name XXXXXX surnamr XXXXXX Account number XXXXXXXXX [Mod edit: Please do not post personal information on the public boa...
My broadband activation date is 13 Sept. I have received my Smart Hub in advance of this date.But I will be away on holiday until the 17 Sept. Will this cause any issues? Or can I connect my Smart Hub and set up my broadband at any time after the ac...
My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...
Hi all,We've been having this issue with our WiFi since we moved to EE back in April. All devices in the house suddenly disconnect and cannot connect again until we restart the router. I've tested ethernet when this has happened and ethernet also doe...
The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall...
i cancelled my account which i was told would be for free and switched over to BT (through EE because they're owned by the same company now) and now ive been charged £132 and have received threatening mail, but I’m not able to access my bill to dispu...
HelloI am having a persistent problem which has been this way ever since I switched from BT FTTP 900 to EE gigabit broadband.The problem is that I cannot view my details of my broadband plan in the EE app (on both android and Apple devices.)For refer...
I moved from BT in April and signed up for package of internet and landline. My contract says my bill each month will be £64.99. I have just paid this month and it is correct but the estimate for July is £194. This is freaking me out.Where has this a...
Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...
I’m with EE for broadband and noticed this morning that my router light was flashing. No internet. Checked all connections, turned router off, waited, turned it back on. Still no internet. Had a text from my neighbour to ask if I my internet connect...
