Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Anybody else had issues with broadband after switching from Virgin to EE. I was with Virgin for years. They promised me that they would pay to end my contract and guess what, that was another cost I incurred. Since my move to EE I have spent more t...
Hi, I know a few people that have had their fibre broadband to full fibre but these were changed by Openreach, so do us EE broadband payers get that option as well? If we do does anyone know if its more expensive to go Full??Thank YouCSyrad.
I’ve just moved over to EE from Sky, where my eero was working fine. I’ve reset the eero and when going through the setup process it’s trying to ‘register’ with the internet but cannot connect. I’ve checked the cables and know they work. I’ve reset t...
Broadband is not working. Raised a complaint and got reply it can be fixed within 4 days. There wont be any reimbursement for the 4 days without internet which is gonna effect my work. Same night i got an email saying my complaint is closed but inter...
Hi.I recently moved to EE from BT and was sent some smart WiFi plus discs to replace the BT discs I had. When I originally set this up, they had a solid aqua light.My broadband recently crashed and had to be reset. The hub has a solid aqua light bu...
i have fullfibre broadband 900.download speeds start at 100mbps and go up to 900mbps then drop slowly back down to 100mbps then back up? its very inconsistent and wondering if there is reason why?
My broadband has been down all morning and I don’t know why
broadband billingCan,t connect biling to my profile name
I sent a BT hub and WiFi disk back with the returns kit a few weeks ago, as I was sent a new EE hub and smart wifi. I haven’t got the tracking number, keep receiving texts asking me to send the kit back which I have done. Looks like a reoccurring iss...
I have taken broadband out with bt but its switched to ee in the process of set up and struggling to get logged into either the bt app or this one properly ee are asking for my account number but the only one I have got is the bt account number what ...
