Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43925 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84856 Views
  • 11 replies
  • 12 Helpful

Resolved! SH31B router power recycles every 24hrs at 13.05.

Hi wonder if anyone can help.New to EE switched over from BT recently. I'm currently on my 2nd SH31B routerBoth had Firmware r1.34.1-R-1055417-PROD-83002, In case that helps.My router seems to power recycle ever 24 hours at 13.05 the router does not ...

Mank1152 by Investigator
  • 601 Views
  • 8 replies
  • 0 Helpful

Moving from BT broadband to EE

I have been offered what seems to be good deal to renew my BT Broadband contract.As part of the new deal, I will almost certainly be transferred over to EE Broadband fairly soon after renewing.I have the BT Advanced Digital Home Phone which I intend ...

Think of leaving for a better deal elsewhere

Think of leaving for a better deal elsewhere but my contract starts  I’ve been offered a higher Broadband speed and roughly the same kind of box as the pro tv for a low price do I have to wait till my contract starts or can I go now?

Lee14801 by Established Contributor
  • 358 Views
  • 1 replies
  • 0 Helpful

EE Smart Hub Plus lights

HiI am guessing that the ability to schedule the lights on/off doesn't exist?The move over to the new EE router is disastrous. DDNS being missing completely blows my mind.Digital voice isn't working and the 4G hybrid will not pair, even after a reset...

CeeJayTee by Contributor
  • 492 Views
  • 3 replies
  • 0 Helpful

Broadband

Absolutely disgusted to receive a bill of nearly £240 after renewing my Broadband for £29.99. I was at the end of my contract and have been with EE for years. I tried to contact their customer service but could not get through despite promises that t...

Billing

I moved from bt eebill June July £74 50august should be£57/99 less £24 40 for not completing jobjust had email august bill£63/52how they get this !!!!!1 hour wait to speak to someone wish never changed been with bt 56 years this a month and problems ...

Poor Service

Promised by Email and engineers visit free, told on the phone that it would cost me £40, after refusing to pay, I was offered a visit for £20, at which point I finished the call   

1600 busiest home bundle ethernet speeds?

Just moved from BT to EE and went for the 1600 bundle. I'm getting 1400/1500Mbps on my iphone, the same to my PC over wireless, but only around 940mbps over the ethernet. I have a ROG Strix X299-E Gaming II motherboard and I'm using the 2.5gb network...

Fibre 1

Back in July 18th It was time to recontract, simple process you would think, no such luck. I was told I could get fibre 1 no trouble for the same price as my earlier contract. It is now the 24th August and not even a cable has been laid to my propert...

Benji110 by Explorer
  • 286 Views
  • 0 replies
  • 0 Helpful