Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44387 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86036 Views
  • 11 replies
  • 12 Helpful

Resolved! Returning smart router

Hello,Random question I know but if/when I return my router will just the router and power cable be ok? Only my phone(router) cable may be hard to return due to where its plugged in to the wall being behind heavy furniture.Thank you.

wy2k by Explorer
  • 438 Views
  • 2 replies
  • 1 Helpful

Upgrade to 1.6gbps

Have seen multiple posts about this from the past but nothing as of recent, unless im mistaken in which case i do apologise.Is there still no word on when an upgrade to 1.6gbps is available? I know the team in Cardiff (Next gen offline team) were har...

kazak-bg by Contributor
  • 521 Views
  • 3 replies
  • 0 Helpful

EE 1.6gbs Ordering Issues Strike Again

Well, what a kerfuffle it is yet again with EE 1.6gb package.We’ve been on BT Full Fibre 900 for ages, and now that Openreach have finally taken their 1.8gb service out of pilot testing stage, we thought it would be a good time to move over from BT t...

FTP error - Unable to update website

Any suggestions please. For many years I have been updating a website I run 2 to 3 times a week. Last Tuesday it uploaded but when I tried again 2 days later I couldn't connect to the FTP. After several hours on the phone to IONOS the hosts and tryin...

WAN connection issue with 3rd party router

Hi, I have an ASUS AX86U router that has been successfully connected to my ONT for nearly 2 years and has worked well. This morning, after a routine weekly auto reboot of the router at 3am (these have been scheduled weekly since setup), the router fa...

Resolved! Divert calls from landline to mobile

Good morning. I wish to temporarily divert landline calls (EE) to my mobile phone (None EE) I have tried *21* and was told my landline did not support this. I tried 150,1,2,4,1 but that also did not work. I have a pre paid account for a certain numbe...

Old-Bill by Investigator
  • 1212 Views
  • 5 replies
  • 2 Helpful

NAT settings

Hi is it possible to change the NAT settings in my EE smart router for my Xbox, as it is set to moderate?