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ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Maria205
Visitor

‎16-10-2025 11:09 AM

I keep getting this error when trying to access the company SharePoint. The SharePoint open in any other Wi-Fi but when it is connected with my home Wi-Fi gives me this error: ERR_SSL_VERSION_OR_CIPHER_MISMATCH.

I called EE yesterday but the adviser didn't know how to fix it and which department in EE should I contact to help me with this.

Could you please, provide the EE phone number that can fix this error?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-10-2025 12:50 PM

There's no specific no. You can only call CS about it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team

‎16-10-2025 02:23 PM

Hi @Maria205 

Welcome to the community.

I'd recommend speaking with your company's IT helpdesk first of all, to make sure that everything is OK on that side.

If they recommend speaking with our technical support team, you can find our details on the contact us page.

Chris

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