Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Changed from Bt to New EE last summer. We have been unable access our account for broadband and landline. My wife has a mobile with ee and can access that. Initially they said we could not link broadband and landline account to her mobile so Peter se...
Hi mine is doing the same thing, literally just turns off for min or so, then turns back on. I have the diagnostics on my screen but how exactly do I send it here? And which parts/info should I censor? Would appreciate the help, thanks
I recently got full fibre 500 broadband. According to my ps5 I am getting 511mbps download speed. That’s using a wired LAN connection.but when I download a game I am only getting 50-60mbps. A 70gb game file takes around 20 minutes to download.i had s...
I have just upgraded to the EE Smart hub with Wi-Fi extender from a BT Smart hub 2. Im having same issues with Salus iT500 gateway not connecting. This Salus gateway connects to the hub through a Ethernet cable and it is to allow control of central h...
I've been trying to sort this out for my mother as I deal with the bill because she's not good with technology. So we've had a new fibre with landline fitted a few weeks ago and the new landline is working but some people can't get through to them. I...
I have the busiest home bundle with the WiFi 7 router (Smart Hub Pro) and provided with the mesh extender (Smart WiFi Pro), having come from BT I didn’t have a guest network on Smart Hub 2.Now I had trouble with the hub WAN link dropping from 2.4Gbps...
My new EE Broadband and VOIP close and cancel on 11th March 2025, but got told last bill would be processed last week and never did, also when you go into Bill it is no longer given an estimate bill, also closethe Broadband account still lingering o...
Hi, new to EE WiFi 7. The main hub is set up next to the PC at the rear of my house and seems to work fine. We have always had wi-fi issues - poor reception in the front of the house - only two rooms away in a 70's brick/block house. The new Wifi ...
I purchased a 1 day access to EE WiFi but couldn't log in. I asked for a password reset but it was sent to a number that cannot currently receive SMS. Can I get my credentials another way? Thanks
I am struggling to get a proper answer from the 'Guides' so think I need to escalate the problems I've been having with EE but I cannot see on their website how to speak to or email someone about the mixed messages I'm getting from them.I have been ...
