Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46126 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89805 Views
  • 11 replies
  • 12 Helpful

Poor connection to Sky Q Boxes around my house

Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection. Is this an issue for Sky to resolve or for EE?  

Neill326 by Explorer
  • 1587 Views
  • 11 replies
  • 1 Helpful

More billing questions

As mentioned in previous posts, my shiny, new 150 mps fibre broadband connection went off after 4 days, so EE sent me a 4G hub until it was fixed. I used the 10 mps 4G for 5 days and then returned it after the fibre was reconnected.  They've charged ...

Dennis66 by Established Contributor
  • 784 Views
  • 10 replies
  • 1 Helpful

Billed even though I cancelled in cooling off period

I took out EE broadband by calling you on the morning of 18th Nov, and was told about the 14 day cooling off period as I was moving from BT.  The same day, I saw a better deal with BT so called EE to cancel the order and to issue a complaint that I h...

Davie70 by Visitor
  • 522 Views
  • 1 replies
  • 1 Helpful

Resolved! EE hybrid connect

hi everyone, I was with TalkTalk and their TV box has available HDMI, Ethernet and a plug in Arial socket. Now with EE I’ve been given, the Hybrid connect that only has a Ethernet connection and a screw in arial connection I presume for satellite TV ...

Abba31 by Investigator
  • 730 Views
  • 9 replies
  • 6 Helpful

Address Table - who is connecting to my router?

Found that where dozens of legacy devices connected to my home router. So I deleted all those that had no traffic shown and also had no name. There are two left and I don’t want to upset daughter and husband who are living with us. If I delete them, ...

Resolved! Broadband website page error

I wanted to see EE broadband deals, but every time I log in, I see the error "Sorry, it looks like a technical error."I can't view any available deals. Every page is broken. I would appreciate it if this could be fixed.

Kathgtr by Investigator
  • 913 Views
  • 12 replies
  • 1 Helpful

Engineers didn't turn up.

Was supposed to get broadband set up on the 19th, Engineer contacted me and told me it would be past six pm. Then proceeded to never even bother showing up.There's a 'dubiously free' wifi hotspot nearby but it does jip out every so often which makes ...

Pelontrix by Investigator
  • 626 Views
  • 4 replies
  • 1 Helpful