The App will not connect to the hub

[Hixxy16]

I have. We. Trying to use the app ever since I switched from BT. It will not connect. This means I have no control over my WiFi service.  I can’t even see what is connected to the hub. There seems to be an app update almost every day. I have checked these and installed the latest update. Please get this sorted. 

[XRaySpeX]

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Hixxy16]

Hi. Thanks for the reply. I have:

Smart Hub Pro

and 3 Smart WiFi Pros

[Leanne_T]

Hi there @Hixxy16 

Thanks for coming to the community. 

When did your EE broadband account start? Have you tried restarting the router and then pairing again in the EE app? 

Also, have you been in touch with our broadband tech guides to see if everything is set up correctly at our end and get the app not connecting looked into?

Leanne.

[Hixxy16]

Hi Leanne

i switched in mid July. The tech guy I spoke to said all was showing at their end and told me to delete the app and try again. 

Yes I have restarted the router several times. 

regards

Tony

[Leanne_T · Accepted solution]

Thanks for coming back to me @Hixxy16 

I would suggest getting back in touch with our broadband tech guides and let them know deleting the app has not resolved this for you. The guide will continue the troubleshooting to see what is needed to get the app connected to the router. 

Thanks 🙂

Leanne.

[Hixxy16]

I will give it a try. 

thanks Leanne

[Leanne_T]

No problem @Hixxy16 

Let us know how you get on. 

Leanne.