Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44228 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85637 Views
  • 11 replies
  • 12 Helpful

SW30A Extender

I am not sure if this is in the correct topic or not, if not please advise somewhere more suitable to postWe have just had the system at home upgraded using the later EE SH31B smart hub and a couple of SW30A extenders.Can the Ethernet port on the rea...

pgwood by Investigator
  • 2731 Views
  • 10 replies
  • 0 Helpful

Broadband bill increased!

Hi, does anybody know why my bill has gone up by a couple of quid? The breakdown doesn’t show of any extra charges and yet the price has increased? Have I missed the memo for a price hike in October?

ShelleyAC by Investigator
  • 365 Views
  • 3 replies
  • 0 Helpful

Items lacking on my new EE Smart Hub Plus

HiI recently switched to EE Broadband from BT and was disappointed to find that the Hub Manager didn't perform as well as the BT one.  It won't allow me to change the names of any of my connected items, it doesn't show the connected WiFi Extender alt...

EricG-38 by Investigator
  • 842 Views
  • 15 replies
  • 4 Helpful

Resolved! Wifi Deadspot

My modem is right at the front of my house which means my smart hub plus is installed there. As my house is long and thin I have a wifi dead spot in the backroom and kitchen. This means I can't stream cooking videos in my kitchen or watch tv on my ip...

Jaime93 by Investigator
  • 586 Views
  • 7 replies
  • 5 Helpful

How do I buy a Smart Wifi SW30A Disk?

I am trying buy a 4th Smart Wifi Disk. I cannot find how to get a Smart Wifi SW30A Disk through the EE Store. I have 3, coverage is not good in my office. I am willing to pay for the 4th disk but, I keep getting put into a perpetual loop... I have ch...

RJSin07 by Explorer
  • 5868 Views
  • 11 replies
  • 2 Helpful