Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43687 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84185 Views
  • 11 replies
  • 12 Helpful

Early cancellation of EE broadband

A friend of ours, an old lady, is moving to shared accommodation and has been told she must pay over £900 for early termination of her EE broadband as there still over 20 months of the contract to run. Has anyone any experience or advice on how to re...

Ig4000 by Visitor
  • 456 Views
  • 3 replies
  • 0 Helpful

Part Charge On My Bill

I recently switched my package from a Sports into Entertainment and i have gotten a ‘Part Charge’ on my bill i have tried reading about it online and i still do not understand what i’m getting charged for. Any help would be great.

jakub18 by Investigator
  • 380 Views
  • 5 replies
  • 0 Helpful

EE broadban conection

How long does it take from signing the contract until you get your home Wi-Fi connected?They sent me text messages on my cell phone that they were doing work so that I could connect to the home WiFi etc... but it's been 3 weeks and they still don't t...

Martinz by Visitor
  • 310 Views
  • 2 replies
  • 0 Helpful

landlines

i can use my landline since moving to digital but now find none of my four phones will connect when i call a service that has no options - which lets face it most companies use ! so called a travel company today pressed 1 for a new booking and got th...

makinb by Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

Bill

Hi,Please could you let me know how I can I view my EE Broadband and phone bill online. Do I have to download the EE App?Thanks.

Helen229 by Investigator
  • 409 Views
  • 5 replies
  • 1 Helpful