So, from 3am this morning my router was playing up. Without any warning whatsoever from yourselves, I find out my router has had a software update and destroyed the power supply. The lights are still on, but nobody home. Not enough power from the unit to give a signal. Consequently I'm without Internet and TV until a new cable arrives. I'm so angry I've put in a formal complaint. WHY when you were aware there was a fault with them was I not sent a replacement? Why have I had to wait until I'm without service. 8 months I've been with EE and I wish I hadn't bothered after this. I've now got to wait many days for a replacement. In future don't use cheap rubbish which fail! I've now paid for 1 from Amazon to arrive tomorrow as I know EE won't send it quickly! I also think it's a disgrace that EE shops don't supply extra power cables and routers in this day and age for this type of screw up!
