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Internet cutting out

Leverplum
Visitor

So in the last 2 weeks I've had my router just cut out twice for no reason around 1am. I'm streaming at this time and it's cutting off my stream which is affecting my veiwers, this has never happened before in the past year and I haven't been made aware of any downtime for my internet service. Can I get an explanation as to why this is happening?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

What is the name of the EE BB plan you are on including its speed? Which EE router do you have (read label or post a pix)?

What colour & state are the router's lights when this happens? 

If it's a SH+ it could be a faulty PSU - see EE Sending out Replacement Power Supplies for its Smart Hub Plus's. Apply to CS for a replacement.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP