Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45047 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87563 Views
  • 11 replies
  • 12 Helpful

Resolved! EE Smart Hub flashing purple

Hi there,We have had various speed issues recently so agreed to have full fibre installed. External cabling sorted by Open Reach several weeks ago and internal installation happened on Wednesday. However, since then the EE Smart 2 (which is new as th...

Be aware

In June 2024 I entered into a contract with EE for TV, Landline and Broadband. I was satisfied that all my needs were met but then over a period of a month and due to problems with BT/Openreach installing a landline it went downhill. I ended up havin...

Jim2222 by Visitor
  • 397 Views
  • 1 replies
  • 0 Helpful

Parent Controls Don't Work

Can anyone help? I've been trying to prohibit my son's Pc from accessing the internet (a wireless connection) between certain hours to try and ensure he goes to bed at a reasonable hour. I can't get the app to connect at all, so went into the router ...

Hrothwyn by Investigator
  • 474 Views
  • 8 replies
  • 1 Helpful

EE APP

Hello, Is anyone else experiencing EE App issues.In particular my groups are not loading which are affecting turn off times for my children in the schedules.Also I'm on the new WIFI 7 setup with 3 WiFi Pro devices and they keep saying no signal even ...

S4 Deco with EE Router

Hi all,I have an S2 Deco Network setup and working as a router. My hardline from my office is into the EE Router which is attached to the main Deco via Ethernet.The EE router is also currently in DHCP server mode as I didn't change that when I setup ...

iEddiez by Investigator
  • 734 Views
  • 18 replies
  • 1 Helpful

Openreach UK Gigabit Vouchers

Our village have been asked to sign up for a UK Gigabit voucher to offset the cost of gigabit-capable broadband installation at our addresses. Currently though I have an EE broadband which seems to serve my existing needs. Openreach say that they nee...

mikej61 by Explorer
  • 300 Views
  • 1 replies
  • 2 Helpful