Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I have just moved house and the property doesn't have any Internet.I am a EE customer (business not personal)How to I book an EE engineer to come to my house and install it?Thank you
Looking to see if anyone is experiencing this, and if I need to ask for a new routerwe joined EE early feb, and ever since there has been a few drop offs everyday. The drop offs last for a minute and the LAN light goes off on the ONT, other 2 lights ...
Hi I recently switched from BT broadband to EE broadband as my plan got an upgrade and I am still wondering where my billing account number is because whenever I use EE App and go Manage to add my broadband to see my bills and such, in the first proc...
Hi, First post here. I was with BT for over 20 years but it was that time for contract renewal so I called up to discuss plan & pricing options. After a long call of over 90 mins I was eventually transferred over to EE broadband. As I was with BT fo...
I've recently joined EE Broadband and received a fibre connection and Smart Hub Plus. When connecting this to my PC either by wire or wi-fi, the taskbar logo of the globe with the no-entry sign shows, and all settings show that there is an ethernet c...
My broadband is due for renewal end of Jan. I have full fibre 900Mbs. Upgrade cost is jumping by around £25 more jumping to £72. Sure, I can likely extend my long time customer discount but that still makes it expensive. I can go to city fibre...
I have just been sent a new router and now my HP printer will not work. (combined band problem)!!! I have tried several things to no avail, I have since seen that there are known problems , having tried to call and get someone to call back seems impo...
I was told that I could cancel my servises with my provider and EE would pay me for early cancelation. It is now over 2 weeks and they are stone walling me over this. Switch-team will not reply to me and an agent. ********** keeps telling me that th...
Morning EveryoneI have just upgraded to a Smarthub SH32B and I am connected ok via the WIFI.My setup before this was my router and 3 WiFi extender disks as I use 1 for my summerhouse in the garden and 2 in other rooms - this was all working great.But...
