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New Smart Hub ethernet connection works but desktop shows 'No network connection

Argyle_Smurf
Explorer

I've recently joined EE Broadband and received a fibre connection and Smart Hub Plus. When connecting this to my PC either by wire or wi-fi, the taskbar logo of the globe with the no-entry sign shows, and all settings show that there is an ethernet connection, but no network BUT the internet largely works. Steam will download large files and Chrome can browse - I'm submitting this from there. Certain things don't connect though, Spotify being the primary one, and others need several refreshes to convince them to connect. I've had a replacement smarthub and this did not rectify the problem.

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Argyle_Smurf 

Try clearing you DNS cache and reset your TCP/IP.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Tried that, thank you. Also tried fixing DNS to Google, to no avail