Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44483 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86243 Views
  • 11 replies
  • 12 Helpful

Exchanging BT Hub for EE.

Hi all,I was recently transferred from BT to EE after the end of the contract. I have NEVER had any issue with BT when I was with them. However, the moment my transfer was complete, things began to head south—intermittently losing connection and some...

Sircas by Investigator
  • 297 Views
  • 1 replies
  • 0 Helpful

All rounder Full Fibre Gigabit Wifi Extender ?

We are on the Full Fibre Gigabit package at £51.36 a month.   Can someone help.  My question is about the Extender.  I understand this is extra on top of my monthly payment for this package.  Is this a perpetual rental or is it a rental to eventually...

ray131 by Visitor
  • 438 Views
  • 2 replies
  • 1 Helpful

PPPOE Ont Credentials Not Working

I recently had EE Full Fibre installed (1.6Gbps) and wanted to use my own router connected directly to the Openreach ONT. I beleive this is done over PPPOE however when I use the bthomehub@btbroadband.com and the BT as a password I cant get it to con...

Screenshot 2024-09-25 102429.png
Akimbo by Valued Contributor
  • 3613 Views
  • 42 replies
  • 1 Helpful

Nightly reset?

I have the busiest home bundle and new WIFI 7 router and needless to say it has been a shambles when setting up 2 months and I am still not even getting half of the 1.6gig speeds and the stability is a joke. I can’t even access my billing or settings...

StevieBB by Explorer
  • 412 Views
  • 2 replies
  • 0 Helpful

Joining EE from BT with FTTP connection

Hi folks.Should I expect a seamless change over as the 'juice' should already be there as currently fttp, i.e. no drops, etc. Only mess up so far is lack of information on keeping home number on changeover.

Nitonboy by Valued Contributor
  • 459 Views
  • 5 replies
  • 2 Helpful

BT to EE Broadband switch Issues

I was offered a package by EE to move my broadband & TV from BT told that  eventually I would need to move.  When they  checked the equipment I was told that it’s very old and new equipment would be sent.When I received the new EE hub I followed all ...

Lu17 by Established Contributor
  • 1284 Views
  • 4 replies
  • 2 Helpful