Billing account number for broadband switching

DomB21
Visitor

Hi I recently switched from BT broadband to EE broadband as my plan got an upgrade and I am still wondering where my billing account number is because whenever I use EE App and go Manage to add my broadband to see my bills and such, in the first process I add my account number but on the second process it asks me to put in a billing account number which I never got in my email or my lastest EE broadband bill. Much appreciated for any help!

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@DomB21 :  Where did you get the a/c no. you used with the EE App? EE BB a/c nos. consist of 'GB' followed by 8 digits. Did it?

Your BB a/c no. should be in your Welcome email. If you haven't kept that you will need to call EE to find out.

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