Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45135 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87783 Views
  • 11 replies
  • 12 Helpful

Resolved! Returning Equipment not updated

Recently I have upgraded my Router to Wifi 7, under the order I have to return the old devices.  I received the packaging from EE, packed and shipped the items back to them and I have a POD from the 15th November.However it is still logged as 'Waitin...

Herbhead by Established Contributor
  • 739 Views
  • 4 replies
  • 3 Helpful

Re: 4g EE mini box keeps turning off

My mini box is the same, it works for 20 mins or so then freezes. It's been like this today, normally it occurs once-twice a day.My main box doesn't have the issue at all and thats downstairs. My router and mini box are upstairs 1 wall separating whi...

Flake1 by Explorer
  • 513 Views
  • 3 replies
  • 1 Helpful

BT To EE Router Not Arrived

HiMoving from BT To EE switch over date is 10/12/2024 we have full fibre connectionCurrent equipment includes hybrid connectLooks like royal package will not deliver today (currently at south midland mc).  I am just waiting for royal mail to confirm ...

Russelld by Explorer
  • 388 Views
  • 2 replies
  • 2 Helpful

EETV.

I have EE broadband and wondered how i can get EETV on my television or computer

Max speed between WIFI Pro and Pro Extender

Could anyone let me know what is the maximum speed between the two Pro devices over WIFI?Turns out the built in cable I was using to the office was a BT CW1308, which I can get up to 1 GBPS out of with Smart Hub Plus. However the Pro Router will only...

Ewan15 by Skilled Contributor
  • 1315 Views
  • 11 replies
  • 2 Helpful

Resolved! Smart WiFi with Smart Hub Plus

*****should be easy - plug-in/play, right ? *****Just got switched from BT to EE. Did have black discs providing coverage to the whole house, with the hub2 router. EE supplied equipment—> hub/router: SH13B & Smart WiFi: SW10AProblem: cannot get the s...

J-P-1 by Investigator
  • 1657 Views
  • 6 replies
  • 3 Helpful

WiFi Pro Can’t Connect to Hub Pro

I’m having some issues with my new WiFi Pro.I set it up yesterday, and it worked fine, but the EE app said that it was not able to connect and the app still displayed that it wasn’t connected - Although it was connected and worked (I had the WiFi Pro...