Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89052 Views
  • 11 replies
  • 12 Helpful

Resolved! feeling betrayed by BT.

I called BT to renew my Broadband package. BT customer for a very long timeThey have always been so helpful and taken into account my neuro difficulties and my minimal broadband access for my carers to keep the costs down. I was told that I couldn't ...

JF351 by Investigator
  • 772 Views
  • 2 replies
  • 1 Helpful

Resolved! Broadband and £10 sim

Hi,I have been without BT broadband since 7th of December various cabinet issues. So I thought I would try Three 5g broadband and took out a mobile £10 sim only as it was on offer it’s a 30 day trial and I have decided that I don’t get a stable enoug...

hoarem by Visitor
  • 497 Views
  • 5 replies
  • 4 Helpful

WiFi on Smart hub pro.

Hi all.  I’ve got the new Smart hub pro with an extender.  Everything was good except 2 older iPads kept on losing the WiFi signal.  I reset everything and thought I try the compatible mode.  So I have WiFi and compatible WiFi.  The signal seems bett...

LamboUK1 by Investigator
  • 570 Views
  • 8 replies
  • 1 Helpful

Moving from BT to EE broadband and landine...

BT contract ending soon, have full fibre, landline and digital phone.Can continue with BT for same price but EE would be cheaper but reading posts people have problems transferring/keeping landline.Any advice please, many thanks.

PR1949 by Visitor
  • 356 Views
  • 0 replies
  • 0 Helpful

ps5 and iPhones dropping connection

Hi we have recently been having issues with EE internet (we have full fibre 1 gig and a wifi 6 router) , its mainly a problem on certain devices, iphones (all are 16s) and my sons PS5 , the phones are very hit and miss and we now spend most of the ti...

Stockooo by Investigator
  • 591 Views
  • 4 replies
  • 2 Helpful

Resolved! Unplug router

I am having extensive work done on the flat next week and need to unplug the router for the electrical work to be carried out. It will take around 2 weeks will this be OK? 

Karenb1 by Established Contributor
  • 330 Views
  • 1 replies
  • 2 Helpful