Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I have made several calls to EE customer service to try and get my BT landline ported to my new EE digital service, moved from BT to EE on 05/02/25 and asked to keep old landline number (which I’ve had for fifty years) was given a temporary di...
Just wondering how many Smart WiFi Pro extenders you can get as part of the EE BB subscription. I currently have a Smart Hub Pro and one WiFi Pro extender but think I could do with one more to ensure full coverage.
Just sharing my continuing negative experience with EE / BTI was a BT customer for over 20 years, but as my last contract was finishing I was persuaded to migrate to EE. However, following numerous complaints; lack of continuity; almost 4 hours on th...
Hi, we have recently been switched from a copper-connected BT Hub to a fibre-connected EE Hub and, I am told, our landline connection is now fully digital. We have now found that some businesses that we phone who have a menu to get through (e.g. "Pr...
Can you use a BT smart Wi-Fi disc with a EE router and if so how do you connect it as I have tried everything I can think of to connect the disc but nothing seems to work
HI .is there a way to turn off the public wifi sharing on the ee hub ? .it takes me to the bt website when i click on it and then i cant/dont have a bt account.also is there a way to stop/hide my wifi signal so nobody can see it being displayed . tha...
Hi, I tried to call I don’t want to switch to EE, please cancel. Thanks Account number: *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
I had 2 men with EE jackets on today come to my door. They asked who I was with and explained how sky and other providers use EE services and sell to their customers. They explained how they were upgrading the services in the area. They asked me to d...
Hello,I upgraded my broadband package from Fibre 100 to Fibre 500.I am not seeing any download speed differences. I am still only getting around 150 download, my upload has increased as expected though.I have read online others with this issue an eng...
Following a severe WiFi issue my account has been credited £380.64. It said it would be taken off my next bill, yet I was still charged. By my calculations with this much credit I shouldn't have to pay a bill for a year. Why am I still being charged?...
