Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I currently have Bt landline, broadband and EE Sim only (2).I never use the landline and would like to have one provider /one bill, is it possible?Best regards Gerry1150
Switched over to EE about a month ago now, and i must say the wifi is so bad. The speeds advertised to what were getting is ridiculous... im getting just shy of 250mb when promised over 500mb and this is a daily thing.The EE home app is also dreadful...
Hi. When I had a BT broadband account I was able to add my wife as a second account owner so that she was also able to deal with any issues we had. Is this possible with EE? ThanksMarco
I totally agree. I have been an Orange/EE customer for over 20 years, and always had a 4 bar signal in my work location. A year ago, following extensive BT meddling with the boxes this dropped to 1 bar, and constantly drops out. I am ageing now and w...
Dear all, I am reaching out for the first time to share my experience and seek assistance. I recently switched from BT to EE in March, along with transferring over 4 mobile SIMs. Unfortunately, since then, I have encountered persistent issues. The ma...
I apologise in advance for a long post...We have 2 lines at our home. One of the lines we recently (4th Aug) switched to talk talk, the other is with sky and we wanted to switch the SKY one to EE.I spoke to EE well before the switch and gave them th...
Solid red light on my parents EE broadband for 2 days (been restarted and reset several times)Tests to the diagnostics bot say incident in local area (nothing I am aware of!) and a date 24hours ago for resolution elderly parents who rely on internet...
I recently got EE's new fttp 500 service installed and am rather disappointed with the resultsLet me start by saying this is not a problem in my home and according to EE customer support my line is okHere is a speed test (pointing at a german isp)As ...
Has anyone seen a resolution yet to the ongoing issues of being able to log into to EE account through the app or website, and see both their mobile and broadband accounts, with all details including billing, and be able to mange the Smart Hub Plus a...
Are EE going to offer 'Social Tariff Broadband' to its customers on low incomes? If not, are you going to waiver cancellation fees for customers who want to switch to a provider that does offer this?
