Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So on Monday the 6th of October we had a fibre connection installed, it worked for a short time after the installation engineer left and then it failed. Which has put me through the merry go round of EE customer service having to put me on hold while...
I have had frequent broadband outages for months this week I lost connection completely. On speaking to Tech help I was told I had the "green light issue oh yes lots of folks have had that problem we need to send you a new power lead.If any company h...
I feel the same, I was tricked into switching to EE so they could turn off my wired phone line, which will never be switched back on, but which worked PERFECTLY. I asked to move from BT (where the broadband was running through the phone line) becaus...
Hi there, I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.I can log in on my phone, so it’s just my ...
I've quite recently joined EE, and was supplied with the Smart Hub Plus.Everything has been fine, that is, until today when I started transferring files between two Windows PCs over WiFi. Ever since I first had WiFi, I've never experienced such a tra...
I have just switched a few days ago from BT to EE and still waiting for my new EE router to arrive. I currently have a BT Smart Hub 2 BT-76ACS6 Do I need to contact someone? I am on Fibre 50
Hi can anyone help me?so I’ve had no internet since last night and contacted EE by phone and they were sending me out a new lead last night for it to be delivered today I’ve had no tracking information on when it’s coming does anyone know how I can g...
I have a wifi pro extenders that will not connect to the hub. Also, when I can finally get it connected to the hub and I turn it off at the wall and back on, it's no longer connected.I have tried connecting via ethernet and the light goes Aqua. As so...
hi, i can see some of the devices are connecting to 2.4GHz and some to 5.0GHz but on my wi-fi option, there’s only 1 and doesn’t specify 2.4 or 5.0 i need to use 2.4 connection to set up my air purifier… and not sure why my macbook is connected to 2....
