Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey there I got problem firstly they send me the WiFi router to home then the engineer didn’t come to fix it and then they cut the money from my account so basically my WiFi is still not activated and they are cutting my money so I want to fix it oth...
Our broadband keeps disconnecting over the last two days and we have restarted the hub and modem for more than 20 times, it still says no internet connection.
Where to find my billing account number
I was told new database and webiste didn't updated my account, currently I have a direct debit for bandboard and I can't access it via website. ACCOUNT NUMBER: ******* I am logged in but I can not see my current contract details, how can I fix this?...
Hi we have recently renewed our broadband and upgraded to the Smart Hub Pro and Smart Wifi Pro. Setting up the main hub was no problem and i thought i had the Wifi Pro working too. It was paired when close together but once i move the Wifi Pro it jus...
I'm a new customer on the 1.6gbps plan, and this is not my first post on a few technical issues I have found with the service, specifically the performance of the router which will probably quickly push me back into the hands of a 3rd party provider....
My broadband has been going on and off over the last few weeks. I have had two BT Openreach Engineers and now a third coming this week!! They have checked white box, modem, remote connections etc. Its very frustrating. Anyone else had this problem...
Hi - I'm running a RJ45 cable from my phone downstairs to my new EE router upstairs. I think i need need an adapter to convert rj45 f to RJ11 male, which hopefully will fit into the EE router phone port.Any suggestions?
