Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43698 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84231 Views
  • 11 replies
  • 12 Helpful

Broadband activation - flashing orange

Activation day today and have had some texts confirming the broadband is active and the line has been checked and is working....but it isn't.Router is just flashing orange, any suggestions?I have double checked everything is connected properly and re...

MWibby by Investigator
  • 2621 Views
  • 5 replies
  • 0 Helpful

Connectivity Issues

Hello (please do not merge this post with previous post of mine it's a different issue)Still having issues with WiFi and loosing connection.  Engineer was sent and advised no issues.  But every day I have to re start the router about 3-4 times a day ...

Welshy89 by Established Contributor
  • 567 Views
  • 6 replies
  • 1 Helpful

Digital Voice - unable to make calls

OK, I have managed to sort this problem myself as the helpdesk couldn’t. The DV was working fine but suggested we couldn’t make calls - we had dial tone, but the far end appreared to be engaged. This was incorrect. We could receive call fine. Connect...

Switching broadband

I am currently with sky broadband but I have just moved over to EE, do I need to contact sky or will EE do it?

Saz22 by Visitor
  • 479 Views
  • 3 replies
  • 1 Helpful

Connecting new EE software from BT to app

I’ve just installed the Smart Hub Plus and Hybrid Connect, and they both work in terms of connecting to WiFi, but the app will not connect to the ‘router’ as it says there is a problem. Is this something that needs to be fixed, or can both boxes be u...

Expensive broadband

I'm paying over £50pm for landline broadband giving me 30mbs, which is often interrupted or diminished, but fibre was laid in my road by a company I think was  named Gigabit, but as far as I know none of the homes locally were ever connected. I'm fed...

Ring doorbell

I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network. Has anyone had the same problem?

yt5754 by Investigator
  • 4390 Views
  • 16 replies
  • 8 Helpful

Wrong Rouge ONT

We had fibre installed in the village 2 and half years ago and signed up with EE and have been very good.When the contract was up we contacted EE and negotiated a new EE contract. As they tried to set up the new account we hit a problem and EE found ...

Law_Bosh by Investigator
  • 460 Views
  • 7 replies
  • 0 Helpful

Resolved! Smart mini wifi router

Hi,I have a smart wifi router with extender and I pay £10 per month extra.  With it came a mini wifi router - does anyone have an explanation for this Smart Router, Smart WiFi Disc, 4GEE WiFi Mini and SIM included2GB monthly recurring data for 60 mon...

Vennwood by Skilled Contributor
  • 460 Views
  • 5 replies
  • 4 Helpful