Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just had the new Smart Hub Pro and Smart Wifi with 1.6Gbps installed. Installer tested the connection and confirmed it was at full speed. In practice, speeds are relatively slow and do not meet the guaranteed minium speed of 1.3Gbps. I disabled the s...
Hi, I started my contract with EE in February and was sent a new router. I am now on my third router. The previous router and, now this one, have stopped sending a signal through the Ethernet cable to my PC. The PC is using Microsoft Windows 11. Both...
Hi, Ive just renewed our broadband, moving over from BT to EE. We currently have a family plan account with EE for our mobiles. Is there a way to merge everything under the one account. any help would be gretaly appreciated
Is there a service outage in the Durham area right now? I can't check under the "help" options.
i converted from BT to EE Broadband and changed from a hardwired telephone to a digital (voip?) one. after many weeks of using the digital service i am generally happy with it. however i find that i still have one wireless telephone that really needs...
I’ve just got my shiny new pro hub, first impressions are good, feels more solid and higher quality vs the smart hub pro.speed tests are really good, almost 300-400mb higher on WiFi devices! But I’m struggling to connect one device, a Landroid Vision...
Hi guys I'm after some advice about my ee broadband account?Basically a few weeks ago I swapped to EE broadband due to a EE advisor telling me I'm gonna get close to the 300mb package I'm gonna be paying for. Now! That the line is settled and my qui...
Probably a daft question, but the engineer just installed my Smart Hub Plus on the living room floor, so I want to move it to somwhere safer. Will there be any problems in unplugging it for a few minutes or will this cause the entire internet to coll...
5ghz to 2.4ghz signals
Ex BT broadband customer who moved to EE 2 months ago. Since moving I have been unable to link EE broadband to mobile. I cannot view bills, manage account or use wifi features. I’ve spoken to 9 different advisors who have logged tickets, filled out f...
