Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43713 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84266 Views
  • 11 replies
  • 12 Helpful

Using a network switch with Smart hub plus

I currently have a managed network switch that connects to one port on my Smart Hub Plus.This switch has about 12 ports connected.Does it make any difference to performance or connections if i spread those connections out to the other 3 ports on the ...

Trick97 by Visitor
  • 363 Views
  • 2 replies
  • 0 Helpful

Resolved! WPS?

I've just set up new EE fibre broadband. I have existing TP Link wifi extenders that were connected to my old hub, but i have no idea how to connect them to this one. It says to press a WPS button on the router but all i have is a power button. Does ...

Moved from BT

So apparently my bills now come via EE after upgrading via BT.However there is no way to view the bill or the broadband / TV package on the EE website or the app, just details of a mobile sim I have had for around a six months. When I try and link a ...

Resolved! Not registered with OpenReach?

Hi all,I hope someone can help my sanity with a solution to my Broadband  problem, fingers cross  I already have EE fast fibre at the house, my contract expired recently and today I spoke with EE to seek a new deal. The advisor was clearly trying ver...

RayLynas by Investigator
  • 1079 Views
  • 11 replies
  • 1 Helpful

Wi-Fi Controls not Working

Hi, got my broadband installed on 30th Nov. I could access WiFi controls on the EE app. 4th Dec I added the WiFi enhancer add on which can be access through the WiFi controls menu but the enhancer won’t load. I was told to wait 48 hrs. After that per...

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a5hah by Visitor
  • 1483 Views
  • 14 replies
  • 0 Helpful

Smart Hub Plus and WiFI Disc

I recently upgraded to EE full Fibre and got the new Smart Hub Plus. The person on the phone was 100% certain my white EE wifi extender discs will be compatible with the new Hub plus. I've tried everything and they won't connect at all.  Before I pos...

Mreed01 by Visitor
  • 4560 Views
  • 10 replies
  • 1 Helpful

Broadband Web page not work

HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not available This seems to be a perennial problem as there has been multiple threads around this, ...

my broadband is being taken over

Good morning I received a text at 18.15 yesterday saying someone wanted to take over the phone line at my address.  I rang the number given - 03301231105.  The Agent advised that it was actually the Broadband that someone wanted to take over.  When I...