Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello. Just had broadband installed today. When will I be able to see my first bill on the app?
I visited the EE branch to upgrade my phone and was offered the option to switch my broadband from Virgin to EE. I informed the representative that I wasn’t interested since I had just signed a contract with Virgin. He assured me that EE is part of V...
Activation day today and have had some texts confirming the broadband is active and the line has been checked and is working....but it isn't.Router is just flashing orange, any suggestions?I have double checked everything is connected properly and re...
Hello (please do not merge this post with previous post of mine it's a different issue)Still having issues with WiFi and loosing connection. Engineer was sent and advised no issues. But every day I have to re start the router about 3-4 times a day ...
OK, I have managed to sort this problem myself as the helpdesk couldn’t. The DV was working fine but suggested we couldn’t make calls - we had dial tone, but the far end appreared to be engaged. This was incorrect. We could receive call fine. Connect...
I am currently with sky broadband but I have just moved over to EE, do I need to contact sky or will EE do it?
I’ve just installed the Smart Hub Plus and Hybrid Connect, and they both work in terms of connecting to WiFi, but the app will not connect to the ‘router’ as it says there is a problem. Is this something that needs to be fixed, or can both boxes be u...
I'm paying over £50pm for landline broadband giving me 30mbs, which is often interrupted or diminished, but fibre was laid in my road by a company I think was named Gigabit, but as far as I know none of the homes locally were ever connected. I'm fed...
I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network. Has anyone had the same problem?
We had fibre installed in the village 2 and half years ago and signed up with EE and have been very good.When the contract was up we contacted EE and negotiated a new EE contract. As they tried to set up the new account we hit a problem and EE found ...
