Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I want to change my password on my hub
Is there any way to switch on a paused device apart from the app? This is not the first time this has happened. No warning comes up on the app about scheduled work. Now when it is needed desperately we can't switch pause off and no one is working in...
Hi, I have two of these - both are set up and showing on my home network buy only one has devoces connected to it. The newer one has none.How do I move some of the connected devices on to the now nearer 2nd extender? Thank you.
So basically yea I just woke up yesterday morning to take my lil sis to school ,I was getting ready so she stayed down stairs cause she wanted to watch pepper pig or something. Then she called me saying the tv aint working.And it was working cause th...
Yesterday I rang EE to order the hub pro and extender for £10 a month.It was confirmed that nothing else would change in my account and my broadband contract end date would not change. (I did ask about upgrading to 1.6Gbps but was told I couldn’t. No...
HiWe've been upgraded to a Smarthub plus from BT but are having lots of issues.Numerous websites won't open on our devices- for instance BBC iPlayer and Google.co.uk - but others including Google.com do open and work normally.If we turn broadband of...
I have had Full Fibre 500 installed in July 2025. With 5 phone calls and multiple incidents opend i cannot link my broadband to my EE ID. It just says "We're having trouble linking our product right now".This has been like this since i switched from ...
Every **bleep**ing month I receive and email from EE that say my Broadband bill is ready for viewing. I click the "View Broadband bill" link on the email and ever **bleep**ing time it takes me to the Mobile bill. I consequently spend the next twenty ...
