Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40673 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74015 Views
  • 7 replies
  • 12 Helpful

PSTN switchoff

When analogue land lines are switched off in 2025, what will EE be offering in terms of VOIP?Some EE customers need to be planning ahead for this change

PPP:Sending PADI

Hi , recieved and connected a new router yesterday, All been ok'ish WI-Fi isnt as good as older router but this mornig Ive been getting lots of Internet disconnects.  There are numerous pages like the below in the router logs, Is this normal?  Regard...

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Broadband

Anyone else having problems with the broadband?... keeps disconnecting from the Internet and won't connect for a day or 2

LJ1995 by Visitor
  • 257 Views
  • 1 replies
  • 2 Helpful

Broadband down - SE4 1JR

Helo Broadband suddenly cut off at approx 9pm yesterday. full fibreAccount all paid upfibre modem has power. PON LED is off, LOS is redCan’t see any reported issues in the area. EE engineer booked for Monday - but it’s going to be a long weekend! 

Daviesapn by Valued Contributor
  • 341 Views
  • 5 replies
  • 1 Helpful

Re: Looking for compensation!

I am in the same boat I have been fighting with EE for 6 months for automatic compensation that never comes 30 days and then a another 30 days  when we have lifes to live .I am disabled and my broadband is my lifeline shopping, internet and entertain...

WiFi signal Weak

Me and my family have just bought an EE broadband literally 2 days ago, and It was all doing really really good, until the signal on EVERYTHING just weakened, my broadband plan is the 73mbps, which is quite good for a family of 6, as there's only 2 s...

BaranInce by Investigator
  • 657 Views
  • 14 replies
  • 2 Helpful

Broadband

hi I’ve been I’ll and only paid my bill today I’m just wondering when it will be put back on Broadband