Adding my partner as account manager to EE Broadband

[Salc1]

We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they have just put it in my husband's name which means I cannot manage it without my husband being present (even though it is my mobile number attached to the account and bank account). My husband asked if I could be changed to the account holder, they said no as it is a 2 year contract but I can be added as an account manager which we would need to do ourselves on the EE website. When we login I cannot find anywhere how to do that. Can anyone help, please?

[XRaySpeX · Accepted solution]

An a/c may only be in 1 person's name as the A/c Holder. The A/c Holder can set up online anyone's bank a/c as the Bill Payer but the A/c Holder is still responsible for everything incl. that payments are made on time. 

The A/c Holder may phone up CS with you present to nominate you as a named 3rd-party to be able to deal with the a/c over the phone on his behalf with CS.

There is no concept or position of A/c Manager other than the A/c Holder himself.

Having said all that it should be possible to effect a Change of Ownership to yourself so you become the A/c Manager but you will need to pass a credit check. See "Transfer to a friend, colleague or family member" of Change My Account in The Case of a Life Event

[Salc1]

Thanks for your response, but not exactly what I was told by the operative . He said I couldn't switch to it being in my name until the 2 year contract had ended. My husband pointed out that BT had allowed me to do the switch as a named person on the account, although not the account holder . It should have carried forward as I was told there would be no changes at all with regards to how the account operated. The EE guy explicitly said, that although I can't be the principle account holder I can be added as account mgr or admin and told me to do it through the website login. It is a worry that yiu can't get correct information. But thanks again for taking the time

[c1992]

It's not possible to be able to be added as an account manager on the Ee website they can flag your husband account, but I still don't think you will be able to manage it for him sorry for any inconvenience caused

[c1992]

I have spoken to new Ee and new Ee have told me that is no option for account manager there is only an option to add special instructions to anyone's accounts 

[Active2000]

I have had the same problem as Salc1. I was told I could add an account manager online. If this is not possible why do they say that?  Also how do you add special instructions? 
thanks 

[XRaySpeX]

@Active2000 : By giving them to CS over the phone. Usually for authorising a 3rd-party to talk to them on your behalf. 

[LouiseH4]

I have literally just come off the phone to an adviser who said the same thing - we have transferred from BT, and can't change the name on the account, but they said I could be added as an Admin, so I could speak call and speak about the account.  They said I would need to do this via the app but we can't find anywhere to do it. 

[BJG1]

I experienced exactly the same issue when I transferred our BT account (which was in my wife’s name) to EE. EE will now not talk to me, even though I placed the order!

My wife was also told by EE customer services that I could be added as an account manager by logging into her online account. This is clearly incorrect information and a backward step from our previous excellent BT service.

[Annastasia]

Did you ever uncover how to dot his via that app?