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EE 5G Hub

honeybxx
Explorer

‎27-05-2025 11:56 AM

Hello - I want to connect my 5G home hub to my EE app to check my bills etc (as my last bill was wrong!)

How do I link my device to my app?? I dont have an account billing number to connect via the broadband product option, and I have no way of receiving a text to the mobile number's SIM. 

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎27-05-2025 02:16 PM - edited ‎27-05-2025 02:16 PM

Hi @honeybxx 

Welcome to the community.

Are you able to put your SIM card into a mobile phone to locate its mobile number and receive the verification message?

Chris

0 Helpful
honeybxx
Explorer
In response to Christopher_G

‎27-05-2025 03:05 PM

Is this the only way to do this? It just seems a bit of a faff.

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XRaySpeX
EE Community Star
EE Community Star

‎27-05-2025 05:20 PM - edited ‎27-05-2025 05:20 PM

You don't need an a/c no. to link a mobile router. That's for fixed Home BB. You link it by its mobile no.

Most mobile routers can receive texts & reply to them. Login to it & look for the SMS Section/Inbox.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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