Mobile Broadband

5G Broadband issues after moving from BT

EE been absolutely shocking since integrating with BT. 5g broadband now intermittently dropping. 5g over the air to phone now flakey. Spent over 2.5 hours on calls with them , best one being a “tech” who told me he could do things others can’t as he’...

Resolved! Internet access

Can anyone please explain to me why I can't get any internet access at the stadium of light, Sunderland either using 4g data or their free Wi-Fi when people all around me have no problem. I used to get access to a good signal on their Wi-Fi but not a...

Resolved! Moving houses and will need internet for two months

Hey! I am moving houses and for a couple months I dont know where I will be in. I need data so that I can work from anywhere without a long term commitment. What do you suggest?

VPN not connecting over mobile data

I am using an EE data sim card in a Hauwei router, for the summer.Worked fine last year but will not now connect to my work VPN.Also tried w-using a hotspot on my phone and will not connect.If I use another wifi network it connects okay so must be so...

Initial charges on new account

I hope someone might be able to help me with this query.I have spent hours on the phone to EE since the 23rd December 2024 trying to sort out the complete mess they have made of my account, which includes billing me for equipment and lines that I hav...

EE SIM not working in 4G Router

HelloI have several EE SIM cards on a business contract which we used to use with portable 4G routers, this enabled remote working for our staff.Some time ago these SIM cards stopped working in the 4G routers but would work in phones. There are many...

Captive WiFi not logging in.

Every time I’m out I try to sign in so I can use WiFi hotspots on the go. this service clearly has issues as when I go to settings and select the EE WiFi it then directs me to the captive WiFi page where I can have the option of logging in or purchas...

EE Broadband account login problems

Help, we signed up to EE broadband several months ago. There is no problem with the connection, but I cannot login online to manage my account or add another phone contract to join "EE one". I think it might be because we signed up over the phone and...

What is the LTE CAT class for the Smart 4G HH10E router?

I'm just looked at getting a Smart 4G HH10E router but can't find the CAT class anywhere.Does anyone know what it is? Also the LTE bands that the device supportsThanks Paul

Resolved! EE data box

I’m having trouble with my ee data network box it keeps turning half way through connecting I’ve taken SIM card out tried restarting it and resetting also tried a different cable and plug socket and still no change what can I do apart from asking for...

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