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Poor internet signal and EE support- What are my rights?

We live in a rural location and we took out a 2 year broadband deal with EE  in Sep 23. We were given a basic 5G router and we have had pretty unreliable service with download speeds varying from 2-50 Mbps depending on time of day and upload speeds o...

Anyone recently ordered a Smart 5G Hub?

Has anyone recently ordered a Smart 5G Hub?I ordered one of Friday over the phone and ordered the Smart 5G hub.I know it was the Smart 5G Hub as the cost was £50 month for unlimited data and I had to pay £100 upfront.The 5G WiFi 2 device is £55 month...

TrickyT by • Established Contributor
  • 983 Views
  • 5 replies
  • 0 Helpful

Activating SIM card

Hello, I am trying to activate my new sim card but whenever I put the serial number in, it says something went wrong. Please help

Resolved! Balance and top up

This may sound incredibly dumb but I've bought a mobile broadband and prepay sim .....How do i check the remaining balance and top it up ?? What am i missing ??

Portable EE 4G MiFi WiFi Device - OCT 2023

A) Can anyone provide the model number + product code and full model identifier, for the latest/most-current 4G MiFi device I can purchase from EE?B) What is the product support life of this current model? How can I find out? (Given that such devices...

5G Router Flashing but Internet (sorta) Working?

Got my 5G Hub today, and it has been flashing aqua for the past hour despite resets. I am able to connect both my phone and my PC to it, however, and I am getting an OK-ish signal and equally OK-ish speeds that are very inconsistent (varying between ...

I have a SIM card for an iPad and want to terminate

I have a SIM card for an iPad that is out of contract since 2022, but not txt or phone to message END to 150.i have been paying for months for a service I don’t want. And it is unclear how I end it.i am close to going to regulator over unfair terms a...

HJC70 by • Investigator
  • 799 Views
  • 6 replies
  • 3 Helpful

EE 5G 2021 Router dropping connection

I received one of these routers the other day, and the 5G signal seems strong, and the speeds are good. However, it's dropping out the connection quite often, as often as every 5-10 mins of use. Has anyone had similar problems?

AW07 by • Investigator
  • 1192 Views
  • 7 replies
  • 1 Helpful

5GEE router losing connection overnight

I have  an EE 5G data SIM in a 5GEE router.Overnight EVERY night the router is disconnected. It does not reconnect, nor switch to a 4G signal. Settings are Network search mode: AutoNetwork mode: Auto (5G/4G)I am having to restart every morning in ord...

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