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EE 5G smart Hub - Home tower broadband not reliable

Hi,I purchased the EE 5g Smart Hub as I live in a remote part of the UK (Cotswolds) and was advised by the sales person at EE that this would be my best option as other provider would run through the phone line and be very slow. My EE 5G Smart Hub is...

JM007 by • Investigator
  • 7808 Views
  • 13 replies
  • 14 Helpful

EE hotspot wifi keeps disconnecting from my devices

I have purchased wifi hotspot from EE for 1 month as it covers my flat and the internet speed is very good. It automatically connects to my macbook when I switch it on (no log in required). However, it keeps disconnecting from my iPhone. I need to co...

daniel8992 by • Investigator
  • 19754 Views
  • 28 replies
  • 8 Helpful

Live chat

Is this service, under  Ushttps://ee.co.uk/contact-ee, no longer available?

HollowayRoad by • Established Contributor
  • 3206 Views
  • 9 replies
  • 0 Helpful

5GEE Router Unusable

Hi all,My 5GEE Router is frequently dropping connections (sometimes 4 or 5 times an hour) and often suffers from really slow speeds. It worked pretty well for about the first year. Then some work was carried out in the area in about mid-April and sin...

kjharve by • Contributor
  • 8533 Views
  • 23 replies
  • 18 Helpful

Resolved! Smart 5G Hub - Askey Poor WiFi signal

Hi Guys,Received and powered up my new Askey HH20C this weekend and have 4 bars of 5G signal indicating on the router browser. I have an iMac connected via ethernet cable and I'm receiving 10.5Mbps down & 2.8Mbps up during busy periods, double that d...

MikeS6 by • Contributor
  • 2092 Views
  • 7 replies
  • 1 Helpful

EE 5G Home broadband (HH20C router)

Hi AllI got a HH20C router last week, couldn't connect to the wifi out of the box so hard-reset.. Still didn't workI ended up having to use a wire utp connection to reset the wifi passwords which didn't actually work until I manually rebooted the dev...

matmbl by • Visitor
  • 1632 Views
  • 2 replies
  • 0 Helpful

5G EE Router - randomly drops to 4G, can I fix it on 5G?

HiI have recently moved to EE 5G with the EE 5G router - I suffered for years with terrible broadband so to see speeds like this I am well happy.The only downside is the router randomly drops to 4G and seems to stay there until I reset the router, th...

Resolved! Making a new APN on 5G router

Hi recently I’ve been trying to create a new profile on my 5G smart hub 3 to run with just IPv6 but I’m struggling to make it work would anyone have like. A generally base where I can start ? 

5G Smart hub 3 work with a modem

Hi I own a 5G wireless router and was wondering if a modem would work for me to able to get a IP address my Xbox will recognise since it shows NAT type strict would this fix my problem

Resolved! X GAME PASS

I have just renewed my sim only contract and added the xbox game pass, I havent received any further information on how to activate with my current xbox pass I pay for. The sim is in the satellite i have for mobile broadband so its not connected to a...

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