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Mobile broadband WiFi help

I have mobile broadband from a Smart 4G Hub 2 in the house I’ve just moved into. However, the WiFi signal is too weak for the thick walls and the end of the house it has to sit to get good signal. The signal on the good end is 50 Mbps so phone suppor...

5G Smart Hub & Web UI not working

I have a EE 5G Hub, it's not on contract but I've been using a EE contract sim in it for a year or more (taking the sim out of my work phone out of hours) but I've just had a new phone & was sent a replacement sim with it & the old sim was deactivate...

Frank5272 by • Investigator
  • 800 Views
  • 7 replies
  • 1 Helpful

Mobile Broadband Signs out every 2 minutes

Hello,I would very much appreciate some help with my situation.I started out testing EE broadband for a day because it is available in my building. This went well on both my phone and laptop.Then I purchased a month pass and immediately service was c...

120GB Account number changed to previous SIM account

I purchased a 120 GB Data SIM Mob earlier this year, which I use in a tp-link dongle. I had no problems and on checking my data usage it was as expected. Last month I checked again and it showed 83.4GB left. I was forced to use my EE WiFi as my Virgi...

Mullam by • Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

5G Router

I am just about to upgrade from 4G to 5G mobile broadband. I currently have a 4G Huawei and external antenna. The new EE router does not have antenna connections so I am faced with two options 1) EE internal router and hope signal is strong enough 2)...

cpellis by • Explorer
  • 384 Views
  • 3 replies
  • 2 Helpful

Windows 11 and EE 5G Data SIM cellular network VPN issue

Hello,I have new Dell laptop Windows 11 direct connect to a  cellular network (EE 5G Data SIM card). That make me can't establish VPN connection (L2TP). Even ping the VPN server IP address still no result.Other issue: OpenVPN is work in this laptop a...

Fred106 by • Investigator
  • 1177 Views
  • 6 replies
  • 0 Helpful

4g dongle regualr reboot

I have a 4g Dongle but in the past few weeks the internet has not been working and I have to regularly reboot.I have rebooted today and it is fine now but it wil inevitably fail later, has anyone got a long term solution or is there something obvious...

IHomes by • Visitor
  • 351 Views
  • 1 replies
  • 2 Helpful

Resolved! Connecting Sky Q to EE 4G Router

Hello,We have just switched over to a EE 4G router due to poor BB connection down copper wire (3 miles from the box!). All devices connect fine, apart from Sky Q box. It says it is connected but there is no Internet connection. What can I do, please?

Judi8 by • Visitor
  • 3797 Views
  • 14 replies
  • 6 Helpful

Wifi not working

I have a mobile chip in a wifi booster for about a year now. The last month the wifi has been completely out. I have tried resetting it. I have moved the wifi box to differant areas but nothing helps. EE says there is nothing wrong but it's not tight

Alfred16 by • Investigator
  • 422 Views
  • 5 replies
  • 1 Helpful
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