Mobile Broadband

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Resolved! Issues connecting to FortiClient VPN when using phone as Wifi hotspot

I am unable to connect to the FortiClient VPN on my W11 laptop using my phone's wifi hotspot. I'm using a Pixel 6 (but have had the same issue on a Samsung A33). My IT colleagues are telling me that it's possibly due to EE being on a FortiClient bloc...

Smart 4g hub

Hi, I got mobile broadband from EE today ''Smart 4G hub'' and having problems with Steam. internet is working fine anywhere else, but when I try to do something in Steam it says No internet connection. Have anyone had this problem before and knows ho...

Mitsubishi ecodan air source heat pump EE 4g Wi-Fi issue

Hi all,We have had a Mitsubishi ecodan air source heat pump since may 2021. It uses Wi-Fi to enable programming and remote control over the internet. It worked absolutely fine up to feb 19th 2023 when it disconnected from the network and will not rec...

DWR-978 not working with EE 5G data sim

Hi , I have a 5g EE data which I have tested and it works in my phone but does not in the DWR-978 router! I have downloaded and installed the lastest firmware . I have changed the APN settings in the router admin to :Name - EE InternetAPN - everywher...

Resolved! Forgotten Smart 5G Hub Admin Password

Hi All, I'm trying to log into my Smart 5G hub admin via http://192.168.1.1/ and it's asking for a password. I can't remember my password but it's not giving me a forgotten password option, does anyone have any tips? Cheers, S

Resolved! Top up mobile hotspot

I have a mobile hotspot. How do I log in to check balance and add credit when needed?

Resolved! Random websites blocked

I have a dongle that I use at work and for some reason, very random websites ( definitely not spam websites) are blocked. I know it's the internet dongle blocking them because if I swap to my phone hotspot (not with EE), they work fine. I've followed...

random blocks on new dongle

Hi all,Recently got a new dongle at the start of December, and have noticed random sites are being blocked only whilst on safari incognito...off incognito the sites seem to work fine but I browse any websites on incognito mainlyThe error message I re...

Resolved! Mobile internet connection problem

Poor mobile Internet, cannot access yahoo or Facebook.

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