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EE smart 4g hub gkQ7 Trying to set up.

Dumbass
Visitor

‎11-06-2025 06:49 PM

Hi, just received  this and connected my tablet  by WiFi and its working OK but  in the  set up I was told to change the  password  . Did this which it accepted  but then it says unable to connect to router, check it is switched on. It is on with fixed green light. Reboot makes no difference  and if I do full reset then I'm back to square  one and am asked to change the default password. 

Whats going on?

0 Helpful
1 REPLY 1
Alex_H
EE Community Support Team

‎12-06-2025 10:18 AM

Hi @Dumbass,

Welcome to the EE Community

Which password is it asking you to change during setup? You would have two passwords, the admin password to access the hub controls page at 196.168.1.1 and then the WiFi password to connect devices.

Is it saying unable to connect to router once you try entering the new password to connect to the WiFi on your tablet? Does it accept entering the default WiFi password if so? 

As it may just be the admin password you are changing not the WiFi password.
 

Alex