Mobile Broadband

Question and content to cover Mobile Broadband.

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Forum Posts

Resolved! Scammers using community chat function

Hi!I recently posted on here for assistance from the EE community and received some useful information but it also received phone calls claiming to be EEdo not answer calls from the following numbers-020 3889 9910020 3714 1789020 3716 3232

MattPH68 by Investigator
  • 466 Views
  • 3 replies
  • 2 Helpful

I've done the same, but not sure how to access choosing which mast etc. Any advice? I wasn't able to connect via the Zyxel app.

StephG23 by Visitor
  • 250 Views
  • 0 replies
  • 0 Helpful

Apps not loading again

Netflix error NW2-5, same on Apple TV, ITV X and Disney + fail to start programmes or films but advertising works fine?

MattPH68 by Investigator
  • 423 Views
  • 5 replies
  • 1 Helpful

Can't update 4G WiFi mobile device

On logging into my 4G WiFi TNX5-2.4 GHz device I am shown that a frimware update is available. Towards the end of the download I get an error message saying it cant be done as the device is not connected to the intrnet!Well it was until part way thro...

RMole1 by Investigator
  • 323 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing account number

Hello!I was trying to link my mobile broadband (5G hub) to my account so that I could see bills, check my payment methods etc from this page: https://mybroadbandaccount.ee.co.uk/b2cselfcare/b2c/self-claim-role?execution=e2s1...but I get this error wh...

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dlab by Investigator
  • 872 Views
  • 8 replies
  • 3 Helpful

VPN issues

I think I may have the same issue. VPN worked on my first EE router then it had to be replaced due to a fault. It doesn’t work on the new router and the only setting is 6 with no option to change it to 4. The technical team at EE weren’t very helpful...

JW521 by Investigator
  • 1096 Views
  • 5 replies
  • 2 Helpful

Discounts

I have EE Broadband and a mobile contract which I get a discount off due to having the Broadband contract. Can my grown up son also have a discount on his EE mobile and if so how does he get this?   He pays his own monthly bill and is due to upgrade....

KLBB by Visitor
  • 340 Views
  • 1 replies
  • 0 Helpful

EE 4G device not connecting

The device looks fully charged (constant green light) but despite rebooting several times I can’t get main device light to stay on and connect. Had very short burst of flashing aqua. Then off again.