120GB Account number changed to previous SIM account

[Mullam]

I purchased a 120 GB Data SIM Mob earlier this year, which I use in a tp-link dongle. I had no problems and on checking my data usage it was as expected.

Last month I checked again and it showed 83.4GB left. I was forced to use my EE WiFi as my Virgin broadband was down following a severe storm during that time.

It all worked fine for a couple of days but then I could not log onto my account EE  as the screen stated that there were technical issues at EE. From then on I was unable to log onto my account. Finally after a few days I managed to  to log onto MY EE account,  the Account No showed  with zero data!

is the account for the previous expired SIM. It would appear that during the “Technical Issues” somehow the previous SIM details appeared and not the current one.

Tried calling but long waiting time, any other way to get this corrected

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[XRaySpeX]

@Mullam : Sorry, but where in this saga did you change SIMs? You never mentioned 2 SIMs in that sequence of events. Just that you purchased a data SIM earlier this year. Did this whatever previous SIM have the same mobile no. as your current SIM?

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say,  obscuring your mobile no.?