Broadband changeover cover of cancellation fee

[Emma2223]

I was contacted by EE and was given a good price to have our broadband with them instead of sky and was told they would cover the cancellation fee off £100 with Sky. My partner had the bill today and it hasn’t been covered? 

[Matt_124 · Accepted solution]

The details of the Switching Offer are available here: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit 

Once your partner receives and pays the final bill with their old provider, they are then able to send this through to the dedicated EE email address and the value of the early termination charges will be added as a credit to their EE Account.

Important to note that the account holder for the old service would need to be the same for the new one to be eligible for the offer.

[XRaySpeX]

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@Matt_124 wrote:

Important to note that the account holder for the old service would need to be the same for the new one to be eligible for the offer.

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Not necessarily! That Help article states "One credit of up to £300 per household at the time of initial buy-out."

[Matt_124]

@XRaySpeX It does explicitly state further down the page in the offer terms:

"The name and address on the previous provider's bill must match the name and address registered to the EE account set up."