EE smart wifi pro

Mikeco223
Visitor

Hi we have recently renewed our broadband and upgraded to the Smart Hub Pro and Smart Wifi Pro. Setting up the main hub was no problem and i thought i had the Wifi Pro working too. It was paired when close together but once i move the Wifi Pro it just stays on flashing orange. I've read that this means it is not paired to the hub?

I tried again and this time used the Ethernet to connect them, but again it's flashing orange once relocated. Not sure what to do and the EE app is so slow/does not load anything properly. Is there some sort of amount of time i should wait till it can be moved, upstairs for example? I have tried on the landing and in a bedroom but no joy.

Thx if anyone can help.

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