Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43763 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84431 Views
  • 11 replies
  • 12 Helpful

EE SMART HUB PRO (SMART HUB 4)

 Hi, I was just wondering if anyone knows when the Smart Hub Pro will release.ive seen on some websites about the 17th of September, but is this true?I want it if im going to upgrade to the gigabit package, as most of my devices support wifi 7 or the...

IMG_0150.jpeg
Ryan01 by Established Contributor
  • 2629 Views
  • 31 replies
  • 2 Helpful

Landline not ported from TalkTalk to EE

I finally convinced my parents to change their Broadband and Landline deal from TalkTalk to EE. The only thing they said was "I want to keep the number". EE said it should be no problem and in booking it all in the TalkTalk account was found and we a...

brawton by Investigator
  • 574 Views
  • 3 replies
  • 2 Helpful

So, just signed up with EE, have I made a mistake?

Literally just installed my EE router after migrating from BT and already I have some problems.1) I also have 2 mobile phones transferred from BT and I was promised to keep the numbers, but the sim card packets have just default numbers on them so as...

Rid1ey by Explorer
  • 537 Views
  • 7 replies
  • 1 Helpful

EE wifi management app not connecting to BT Smarthub

I have been with EE for a while now after transferring from BT. I was left with the same BT hub and it has supposedly the latest firmware v0.43.01.15019-BT. The app used to work and I setup some wifi control groups. I have now lost the ability for th...

MA234 by Visitor
  • 356 Views
  • 1 replies
  • 1 Helpful

Resolved! WiFi controls

I appear to have the same problems as others with regards to WiFi controls . I came from BT recently and initially had the controls but not anymore and have tried all the usual re install the app turn the router off etc to no avail. The speed is as e...

John-P2 by Established Contributor
  • 3574 Views
  • 59 replies
  • 3 Helpful

Resolved! Smart Home Oro & Smart WiFi Pro

HiI have upgraded my EE broadband package to pay for the new WiFi 7 router. I am unable to link it to the app ( like the Smart Hub Plus).Can anyone advise me how to reduce the aqua green light please. I can't do it via the App due to the above.Thanks...

Resolved! Hi

I told last month I am not used Internet  kindly cancel it 

Butt3 by Explorer
  • 351 Views
  • 3 replies
  • 1 Helpful

Resolved! Smart hub plus

I am coming to EE from Sky and I was wondering is the Smart hub plus easy to set up. Also my Sky broadband is connected to a landline so how does the EE Smart hub plus work with no landline needed. If it goes of fibre how do I connect it to that as I...