Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello all!Yesterday I got finished my external area from my new package of fibre 500max. first was done internal area and after outside. Right now my OTN have red light on LOS. Should I contact engineer to came back or I should wait ?thanks!
Hi there,Hello, support and community. I signup the pay monthly SIM card service with EE via the BT website, and I didn't ask to switch my broadband service to EE and didn't receive any emails or posts regarding this. However, I receive EE broadband ...
Why has my monthly broadband bill gone up from£28 to £32 this month again
As lovely as it is recreating the 90s having all my family together watching a DVD, even the teenagers have left their rooms, this isn't what I pay a monthly fee for and it is happening more frequently. Turned the box off multiple times and reset the...
Our wireless broadband is only working intermittently. Is there an internal problem that we need to fix or is there a bigger problem with our local signal or similar?
I'm looking to switch to EE's broadband from another provider. I'm not sure which speed I need, so I was considering starting the 2-year contract with Full Fibre Max 100 and then if the speed isn't good enough, potentially switching to Full Fibre Max...
When trying to order a broadband package, after selecting the speed that I want I am asked for a phone number. I put my number in correctly, and it tells me that it's been confirmed, but the Continue button is greyed out, and the loading circle next ...
Hi All, I have recently switched to EE for Broadband. Went live on 31st but so far the Smart Router is still only showing a green light. It is connecting to WI-FI, but not showing up on my account, or adding the free extra data to my mobile account.I...
Hi there,My broadband payment is due on 3rd April. I won't be able to pay it until 7th April. Will I be cut off or will they leave it on and try to retake the payment at a later date?Thanks in advance Sally
My wifi has not been working for 2 and a half hours now, I’ve called the number but they are closed. I have restarted my router many times and changed the wires but it still is not working. It keeps flashing yellow will go green for a minute but then...
