Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40667 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73987 Views
  • 7 replies
  • 12 Helpful

Access to Smart Hub

I have the white smarthub and my sons laptop and ps5 etc are plugged directly into this.  Everything in the house is wifi.I'd like to know how to restrict access to hub overnight.  I know I can restrict the wifi through parent settings but that won't...

Tuf5ty by Visitor
  • 308 Views
  • 1 replies
  • 0 Helpful

Broadband Very Spotty - EE Smart Hub

We moved to EE around September 2022 and to begin with service was great no real issues however more recently there are so many connection issues for both wired and wireless devices.Phones wireless connection speeds become seemingly at random super s...

srose8 by Contributor
  • 288 Views
  • 1 replies
  • 1 Helpful

Slow Fibre 900 speed

Hi all, I am currently getting speed of less than 400mb down and 50 up, I am on the fibre 900 package. I was told the usual 10 days for the line to settle but it is fibre. Should the speed be up straight away or do I wait? TIA Phil

separate broadband for garden room

I was wondering if anyone knowledgable would be able to give me the options I have for getting broadband into my garden room.1. Cat5/Cat6 cable running from house(ideally don't want to 'dilute' the broadband we have already as it is bad enough for wh...

LisaMcD by Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

Off line

Good morning.  I'm having trouble with my cameras at the stables. I have an ee box but cameras keep saying off line. Iv re started , re booted lots of times. But soon as I go home it's always off line.I have tried to register on ee app but app is pla...