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The broadband hub works just for 20 minutes and goes off

drewbrewmeow
Explorer

Prehistory (might be helpful): Everything was fine before Eowyn Storm. I live in a flat and I always had even the public EE wifi signal with my hub wifi signal. Just a day before the storm I arrived at home and noticed that there is no WiFi signal at all, the hub shows green color, then blinking white one for second, again green and turn off for 2 seconds and goes again this circle. The public EE WiFi disappeared as well. I have connected with EE guide next day (storm day) and after 2 hours of all possible troubleshooting actions we have finished on booking an engineer visit.

What I had for next day and what I have now:
When I turn off the hub from power for 3+ minutes and turn on back - it works (Aqua color, Opensearch modem shows light on LAN). But then the wifi signal goes disappeared, green color goes for 30+ seconds, then blinking green and so on, Opensearch modem shows no light on LAN. Power cut restart helps to get everything back, but again - just for a while. 

Is it anything can be possible to do to fix that, update firmware or something, because I believe that engineer might come next week and would say to reorder a new hub.

The public EE wifi works fine, but it cut me off every 30+ minutes and I have to re-connect again (I think there is the limit of the session, would be great to know how to stay longer).

P.S. Factory reset button doesn't work, I could hold the button for 1 minute and there is no change of colour, when I go http://192.168.1.254/, and trying to factory reset - wifi signal just disappeared again and shows green colour.

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Sounds like storm has broken the router, particularly as Factory Reset does nowt. Have you not got a back-up router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I found it broken at the evening before the storm. I've tried to explain to EE Guide that maybe I need a new one, but they said I need to wait before "it will be fixed". I don't have any back-up one. Should I request a new one, if yes - how to do so?

Call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP