Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 381 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46663 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90962 Views
  • 11 replies
  • 12 Helpful

Resolved! Returning bt equipment

I have changed over from Bt to EE and need to send back my tv box and hub to them but have o information how to do this, could any members help with this please 

Briman by Investigator
  • 1315 Views
  • 3 replies
  • 2 Helpful

Parent controls

Hi I am disabled and do not have a smart phone, I access account through desk top and windows 10,  I want to be able to set home work times but it says I have to upload app onto smart phone. How do I do this on desk top?Many thanks   Sheils 

Resolved! Cap on home broadband

HiWe are moving form unlimited sky to fibre 50 essential. I just need to know if this unlimited or is the data cappedTIA 

Cdlee by Investigator
  • 426 Views
  • 1 replies
  • 3 Helpful

Fibre to Property Farce

I live in develop of apartments and a while ago BT Openreach installed fibre to the manhole outside the property. My phone was out of contract (with EE) so I contacted them for options and was offered a good discount if I took FTTP broadband. I did r...

Fatflatty by Investigator
  • 1068 Views
  • 8 replies
  • 2 Helpful

Resolved! Broadband Order keeps getting Auto Cancelled?

Really frustrated by this. ordered an upgrade on my internet package to a faster package. Everytime the blame seems to be put onto openreach which makes no sense. I already have fttp installed at my address and everytime I speak to someone they assur...

wifi disconnecting randomly

Hey any ideas on why my wifi just cuts out randomly then turns back on ive been playing my playstation wifis been great then randomly out of no where it just cuts out done it a few times now really annoying 

xskc by Investigator
  • 618 Views
  • 7 replies
  • 1 Helpful

Resolved! Equipment

I've just received my new EE broadband hub and the package that I signed up for includes  WiFi enhancer add on. is this built into the hub or should it be a separate device that I place elsewhere in the house like a plug in broadband extender. when I...

Can't get open NAT Black Ops 6 PC

Hi all,New EE customer. As per the title I have moderate NAT on Black Ops 6. I've tried disabling UPNP and setting up port forwarding per the ports confirmed by Activision.However, nothing seems to work. Has anyone managed to get an open NAT? FWIW I'...