HP printer not wirelessly connecting to Hub - Mac filter issue?

[Mark_D]

Have a HP Officejet which connected perfectly on my previous BT Home Hub - switched to EE Smart Hub and I have lost 3 days of my life trying to get it to connect.  Finds the Hub no problem - asks for WPA PW but fails.  Message on the report seems to indicate Mac Enablement issue.  But I could be wrong.  Please don't say add the MAC address as I couldn't find a way to do that on the new EE Smart Hub.  

[robh661]

Does the printer have a WPS button on it, to automatically connect to the hub and get an IP address, and then in the hub manager set the IP address allocated  to the printer to fixed.

[Mark_D]

Thanks - yes tried both WPS and also entered the PW for the router when asked - it just times out and provides the FAIL report.  ps worked fine on BT Router previously.  And isn't an old dinosaur printer...

[Ewan15]

Hi Mark

Have you tried installing HP Smart and getting it to search for your printer?

If all else fails I would factory reset the printer and follow the setup instructions again.

NB don't factory reset the printer if you have an HP Instant Ink account.

Another option is to connect your printer using an Ethernet cable to get it on the network and then try getting it to connect wirelessly, without the network cable connected.

Hope this helps

[Mark_D]

Thanks - yes at the moment I have it connected to an Extender but it is not ideal as I need the printer in another room!  Have tried factory reset but might also try unplugging the printer for a few minutes.  The weird part is it sees the Hub and also reacts when I press the WPS on the hub so it is connecting (sort of).

[robh661]

Does the printer appear in the hub manager when on wireless, and have you tried adding the printer via the settings page if you're running Windows 10 or 11.

[Mark_D]

Hi - no it is not connecting so no printer and no IP.  Running Mac and also printer is stand-alone

[Ewan15]

@Mark_D  have you tried using the HP Smart app to get the printer connected?

[Mark_D]

Thanks all for the advice - to be honest I have given up trying to resolve this so have simply connected a spare EE Hub extender and ethernet.  Works fine but seems overkill.  And don't speak to me about the EE app which frankly is very clunky and ineffective 🫣

[MPB61]

It’s also spent  3 days of my life trying to sort out this travesty!! HP doesn’t like BT to EE just plagued with problems. Fixed myself - when using your pc Ethernet cable printer direct  to router you can print no problems .  Then when you want to print from your device whatever it may be go to settings and on WiFi change your WiFi to the printer , print what you need then re set your device to the WiFi  tested all I phone devices and windows pc 👍👍