HP printer not wirelessly connecting to Hub - Mac filter issue?

[Mark_D]

Have a HP Officejet which connected perfectly on my previous BT Home Hub - switched to EE Smart Hub and I have lost 3 days of my life trying to get it to connect.  Finds the Hub no problem - asks for WPA PW but fails.  Message on the report seems to indicate Mac Enablement issue.  But I could be wrong.  Please don't say add the MAC address as I couldn't find a way to do that on the new EE Smart Hub.  

[MaryF1]

Having same problem with new hub, printing fine with old ee hub.

Where is the WPS button on the hub?

I am a dinosaur. 

[XRaySpeX]

@MaryF1 : On the LHS.

[Peter_W]

Hey there @MaryF1, welcome to the EE Community 😊

Which model of EE Hub do you have?

Feel free to post a picture if you're not sure, but it will usually be found on the back or side.

Peter

[Goodfera]

Like all, found no answer via community and EE tech support works unhelpful short hours.  So I tried intuition and it worked.

In hub Admin Wireless panel I enabled Compatibility, 2.4G option and tried same SSID as my default one but, with a "c" at the end to prompt it is compatibility mode.

Then I selected wireless wps connect and pressed button of hub to pair.

It worked !  Printer could be accessed and now visible on network through the hub !

Hope this helps those with same problem.

[Leanne_T]

Morning @Goodfera 

Thanks for sharing how you got connected. I am sure this will be very helpful for other customers experiencing the same problem with the printer 🙂

Just to let you know, your signature has been edited as this contained personal details. 

Have a lovely day. 

Leanne. 

[bobpullen]

@Goodfera - that's one way to do it. I think enabling Compatible WiFi also enables Wi-Fi 802.11b (a very old Wi-Fi standard) on the main network, which would explain what you're seeing.

Another suggestion for anybody reading this thread that has problems is: -

• Enable Compatible WiFi by accessing the Hub Manager at http://192.168.1.254 and navigating to Advanced > Wireless > Compatible WiFi.
• Enable Compatible WiFi, choose a name/password for the Compatible WiFi network, leave the 5GHz option disabled and save the changes (may cause a brief interruption to your WiFi).
• Try connecting the printer to the new Compatible WiFi network instead of the main WiFi network. One way to do this is to go to the same page in the Hub Manager and use WPS, but instead of pressing the physical WPS button on the hub, click the WPS button on the Compatible WiFi page in the Hub Manager instead (note, you will need to initiate a WPS connection from the printer too - instructions for doing that will vary depending on the model).