Smart Hub 7 Pro issues with Smart WiFi extender and devices

[GraceWang930306]

Hi,

I recently switched to an EE Smart Hub 7 Pro and have been having a few issues since then.

I can’t get my Smart WiFi extender to connect properly, and my Tapo TC70 camera also won’t connect to the WiFi.

The camera works fine when I connect it to my phone hotspot, so I don’t think the camera itself is the problem. During setup it says “WiFi connected” and then immediately goes to a solid orange light and stays offline.

My Canon printer also stopped connecting after I changed to the new router.

I’ve tried resetting the camera, setting it up right next to the router, restarting everything, and repeating the setup multiple times but nothing seems to work.

Has anyone had similar problems with the Smart Hub 7 Pro or know of any settings I should check?

Thanks!

[XRaySpeX]

For the devices that have trouble connecting: Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

[JimM11]

@GraceWang930306 Have you looked at the pinned post. Waiting on EE to confirm if a possible FW update to the EE Pro hub has stability problems, if you had a switch of EE Hubs, you may wish to reset the devices you have issues with or say what you had hub wise from before to your new Pro.

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

Your camera is as from tapo site, so Compatible wifi for that for sure. You may have to put your phone also on the comp wifi as you try to set it all up, that would just be a temp measure until it's on and working.

Network Connectivity

IEEE 802.11b/g/n, 2.4 GHz Wi-Fi

[GraceWang930306]

Thank you for your reply, I’ve tried that before but it didn’t work😢

[GraceWang930306]

Thanks! Just checked!

[JimM11]

@GraceWang930306 The other pinned post also incase you need that also.

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi - The EE Community