EE Smart Hub 7 Pro – persistent connectivity problems

[Dale661]

After upgrading from BT broadband to EE Full Fibre with the Smart Hub 7 Pro, I experienced repeated connectivity issues across Sky Q, an LG Smart TV, Sonos, an Aura picture frame, Alexa, a Windows PC. Several devices showed Wi-Fi but no internet access, especially after power interruption. The hub displayed a solid aqua light, while my iPhone continued to work normally. EE’s Compatible Wi-Fi network helped some devices but did not resolve the issue consistently.

I replaced the EE hub with a three-unit eero system connected directly to the Openreach ONT. Setup was straightforward, all tested devices connected successfully, and speeds remain at 500–900 Mbps. This does not prove the EE hub was defective, but the difference is notable. Have other Smart Hub 7 Pro users experienced similar problems, and is EE investigating them?

[JimM11]

@Dale661 No and there is no need for them to do so, EERO 3 unit wireless wifi mesh may just not be the same as an EE Smart Hub 7 Pro wither single unit operation with/without Smart Wireless to mesh or not, and Comp does help somewhat but is not the be all and end all for a home wireless network. You are just explaining all the issues associated with possible wireless wifi securities and lack off wifi signal.

[hartjm]

Hi @Dale661, 

I myself have an issue with the 6GHz antenna on the Smart Hub Pro after the August firmware update that EE are continuing to investigate.

https://community.ee.co.uk/t5/Broadband-Landline/6Ghz-band-broken-after-latest-firmware-update-Pro7-...

I would be interested to know if your problem resolved itself if you turn off the 6Ghz?

[JimM11]

@hartjm Is EE still looking into your 6Ghz issue after the update? Think @Dale661 has taken care of the Pro with an eero swapout complete mesh but he does not say what specific model off the eero he has done, will/may always be superior in a mesh operation if it has the tools to do so. 

[hartjm]

Hi @JimM11 ,

Yes after they took control of my router and ran some tests remotely they told me they would investigate the issue further but non-commital regarding dates or potential outcome.

[JimM11]

@hartjm See the Pro just popped up again for another FW update, you just never know but you can keep an eye out for it happening.