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EE Cyber security incorrectly blocking access to Internet WITHOUT any message

BlackandWhite
Explorer

‎06-11-2026 04:55 PM

I have installed EE Cyber Security on Windows 11 pro and suffering with problems of access to the Internet. These are exactly similar to a problem detailed in the Norton community 

Norton 360 may be blocking DNS and Internet connectivity after recent update – Windows 10 - Norton 3...

The connection is intermittent and no error reports in the app. Even if all options in the app are turned off the problem persists. If EE app uninstalled problem goes away.  The version of the Norton installer for the EE cybersecurity app is not the latest. Any help please.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-11-2026 05:10 PM

Which ISP is providing you with Net access?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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BlackandWhite
Explorer

‎07-11-2026 09:07 PM

EE is the ISP. The above problem not only occurs with browsers (both Edge and Opera) but also when using classic OUTLOOK. Like the Norton community article it seems to resolve around DNS not working sometimes.   

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