14-07-2026 02:11 PM - edited 14-07-2026 02:13 PM
Hi,
It appears that EE may have recently made a change to its Web Protect service, which is now flagging our website, cubic.com, as potentially insecure. As a result, users on EE connections are being prevented from accessing or using our VPN client correctly.
Could someone please advise on the process for having cubic.com reviewed and added as a trusted domain within EE Web Protect?
We would like to resolve this at source rather than requiring our end users to use individual workarounds to access a legitimate corporate service.
Any guidance on the appropriate team or process for submitting the domain for review would be greatly appreciated.
Many thanks.
15-07-2026 04:08 PM
Hi @JoeSumner
Welcome to our community.
I've asked our team to look into this and will let you know when I have an update.
Lesley
16-07-2026 12:55 PM
Hi Joe,
Did you have any response on this yet? I'm having the same issue and it looks like you raised this 2 days ago now.
17-07-2026 09:02 AM
Hi Richard,
I am still awaiting a reply unfortunately.
17-07-2026 09:03 AM
Thank you Lesley,
Can you advise if there has been any update yet please?
17-07-2026 10:35 AM
Hi @JoeSumner.
I have picked this up on behalf of Lesley.
We have not received a response yet from the relevant team.
As soon as we hear back we will let you know.
Katie