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Incorrectly blocked website

JoeSumner
Investigator
Investigator

Hi,

It appears that EE may have recently made a change to its Web Protect service, which is now flagging our website, cubic.com, as potentially insecure. As a result, users on EE connections are being prevented from accessing or using our VPN client correctly.

Could someone please advise on the process for having cubic.com reviewed and added as a trusted domain within EE Web Protect?

We would like to resolve this at source rather than requiring our end users to use individual workarounds to access a legitimate corporate service.

Any guidance on the appropriate team or process for submitting the domain for review would be greatly appreciated.

Many thanks.

5 REPLIES 5
Lesley_W
EE Community Support Team

Hi @JoeSumner 

Welcome to our community. 

I've asked our team to look into this and will let you know when I have an update. 

Lesley

RichardTunn
Investigator
Investigator

Hi Joe,

Did you have any response on this yet? I'm having the same issue and it looks like you raised this 2 days ago now.

Hi Richard, 

I am still awaiting a reply unfortunately.

Thank you Lesley,

Can you advise if there has been any update yet  please?

Katie_J
EE Community Support Team

Hi @JoeSumner

I have picked this up on behalf of Lesley. 

We have not received a response yet from the relevant team. 

As soon as we hear back we will let you know. 

Katie