Incorrectly blocked website

mdumtshali · ‎14-10-2026

Hi there,

A web software we use is being flagged by Advanced Web Protection as being potential scam. When I turn this off, it allows me access. It recently had a new SSL certificate issued on the 6th I believe, is someone able to manually review this.

The same occurs on BT as well.

The site is https://salon.getslick.com

Northerner · ‎14-10-2026

Hi @mdumtshali

@Peter_W has picked these up in the past.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lesley_W · ‎14-10-2026

Hi @mdumtshali

Thanks for coming to our community.

I've raised this with our team and will be in touch when I have an update.

Lesley

Schockwave · ‎15-10-2026

@mdumtshali , I have managed to get it up ok with VPN and I can access the website, both on WIFI and mobile network connections.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

mdumtshali · ‎15-10-2026

VPN and Mobile Data would work fine, Advanced Web Protection applies to the DNS - set account level.

We need EE/BT to whitelist the domain.

mdumtshali · ‎20-10-2026

Hi Team,

Any update here, or can this be escalated? The site is a business software so every day this progresses is problematic.

Lesley_W · ‎20-10-2026

I haven't had an update to this yet @mdumtshali

I will let you know I do, I appreciate you would like this resolved as quickly as possible.

Lesley

mdumtshali · ‎07-11-2026

Hi there,

Any progress, or is there an email or some way I can escalate this? It's affecting customer access to software hosted sites - I can't stress how much of an issue this is causing.

Let me know if there's anything further you need from me.

Katie_J · ‎08-11-2026

Hi @mdumtshali.

I'm sorry to hear that this has still not been resolved. We have an internal process for contacting the team and we will chase this further again for you.

Katie