Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! How do i remove content lock im on pay as you go

Resolved! MFA

Good dayMaybe im just not looking hard enough but it seems to be that the only option for MFA at the moment is via an SMS message. I would like to use a FIDO2 security key or at least an authenticator app but I cannot seem to see an option to configu...

FRAUD in EE shop

I went into my local EE shop to ask about roaming charges abroad on 28 April. Nothing else except the Manager suggested I return mid May since my home broadband charges etc looked high and he might be able to reduce them. I returned and nothing posit...

7726 getting alert this will take you over your spend cap

Hi thereI wanted to report a scam mobile call I just received tired to send message and the mobile number using the 7726 But message back saying you're trying to do somehting that will take you over your spend cap I thought that this service was free...

Resolved! Porn

Block adult content

Resolved! Suspicious text on payment processing failure

Text received from +447396898769 to my other phone, it says EE: We could not process your payment. To continue using your account visit our website: [link removed for safety reasons] HIGHLY SUSPICIOUS as we pay regularly, have credit on the account ...

Resolved! Spam call

Recieved spam call proporting to be ee about my acc. from tele no 07700178712 told them you are spam call and have nothing to say

Resolved! Ee refrence number confusion

Received a email from ee saying i updated my contact details after ordering a tv really confused because i never updated my contact details just ordered a tv got one confirmation about the tv and another confirmation about the number update with a re...

Resolved! Possible scam call?

I’ve just had a call from someone claiming to be from EE telling me that they can reduce my bill and asking me about the quality of my connection. When I started asking questions eg. Why did they not refer to me by my name? The person hung up. Please...

Vade(AbuseIPDB) is blocking my email

I've just been informed that my email is being blocked by Bade because my phone IP address was reported to AbuseIPDB 19hrs ago. Apparently I've been involved in brute force attacks on web page logins, services like SSH, FTP, SIP, SMTP, RDP etc.The pe...