Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Account hacked

Hi my account was compromised with a hacker calling getting through security changing my account to look like it was suspended then forwarding all my texts and calls to another device.. any idea how this happened?.. my full online banking was logged ...

Scamming calls virtually every hour should I change my number?

My Number is being Spoofed

I think someone is using my number as a spoof to contact people, is there anything I can do to stop this ? I have had 2 random people today call me saying they have missed a call from me (I havent made any calls yet today)And I had a couple a few wee...

Resolved! Why can’t I open some websites

Some websites won’t open because they are restricted how so I fix this?

Resolved! Parental control pin

Resolved! Content unlock

Re: Content unlock

Pay as you go

Parental control

How do I turn off parental control it seemed a hard thing to do

Resolved! Re lock

My phone is restricted o cannot visit some adult site. I want it open pls. Went to Ee shop in town centre . Was told i had to do online. Pls look into it asap

Phone call offering discount

Elderly neighbour recieved a phone call from a UK number claiming to be EE. 02045382530. The call was offering a discount in contract price to £7 a month if she told them her email. After she did this the caller knew her address, postcode, and full n...