Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9843 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6470 Views
  • 0 replies
  • 1 Helpful

Resolved! Is this spam?

 received this text today, could you tell me if it’s spam or not? Says it’s from EE, if I click info there’s nothing there. But as you can see I did receive a security message from the same provider?  

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Dh86 by Investigator
  • 237 Views
  • 1 replies
  • 4 Helpful

Resolved! a possible scam

I recently ordered internet at home from BT, and then I received a call from a number +44 1913896336 with exactly the same details that I provided to BT, and they offered me a monthly internet plan and an Apple Watch, they sent me a link with the web...

Resolved! Scam Call

Just received a scam call from someone pretending to be from EE offering 40% discount.Said they were going to send me a PIN and I have to give them that number.When they sent the text message, they sent it from the number where I get marketing EE mes...

FRAUD in EE shop

I went into my local EE shop to ask about roaming charges abroad on 28 April. Nothing else except the Manager suggested I return mid May since my home broadband charges etc looked high and he might be able to reduce them. I returned and nothing posit...

Resolved! Is this a scam

I have had an email today from BT+EE Telecommunicationstatingwe are disconnecting our old Mailbox version of accounts as of 22th May 2025asking me to login here to confirm my email is still active.is this a scam?please let me know if this is really f...

Debm11 by Explorer
  • 1595 Views
  • 4 replies
  • 1 Helpful

Resolved! Help

I keep getting calls claiming to be EE saying there cutting off my service in 2 days  because they know longer support 4g is that true or isit a scam? 

SMS from EE

I’ve received the message saying:  EE: We were unable to process your payment, please update your billing at <link removed> I’ve paid my recent bill and new one is on January…  Is this a scam? What if I clicked on this link and logged in?  Thanks 

Resolved! Text claiming to be EE

My daughter received a text this morning from 07396702726 claiming to be EE and advising the bill had not been paid ‘click this link to update payment details’. It appeared to be an ee.co.uk web address but instead of clicking the link I checked the ...

Resolved! Email from ba.trials.team@trials.bt.com, scam?

 Just had the below email, all logo'd up with EE and BT logos but presume this is a scam?  If I press reply it goes to broadband.trials@bt.com Hey there!We're the consumer trial team for EE, BT and PlusNet, we run trials with real customers just like...

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Torkijo by Investigator
  • 944 Views
  • 6 replies
  • 6 Helpful

Resolved! Blocking

1) If you block someone what do they see other end? Do they see undeliverable?2) is there a way to print texts so you have proof of anything. I have this downstairs neighbour most of the time is ok, but every now and then loses it or in a drunk stupa...

Shirl777 by Contributor
  • 380 Views
  • 5 replies
  • 4 Helpful