Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Direct Debit created fraudulently

Hi, I have had my bank account debited by a direct Debit from EE, but it was set up by someone fraudulently. My bank have cancelled the mandate, but also they suggested that I contact you as it was a fraud.Who do I contact for this as your web site d...

Resolved! Strange phonecall

Just received a phone call from this number 01438 989236 claiming to be EE..Wanted to buy me out of my sky contract for broadband promised me unlimited date on my mobile phone (in with EE already for mobile) is this a scam?

Parental controls and EE wifi

I have WiFi schedules, and turn off mobile data each night. However, it appears nearby there is EE wifi, is there any way to stop my child connecting to this? Otherwise the controls are just useless.

Resolved! Ee

How do you remove Parental lock on this app

Resolved! Scam Call

Hi. I just received a call from 0204 604 4847. Claiming to be from EE. Sounded like a call centre in India. He said EE are updating their network and in 2 days time, my SIM card will be blocked so they are sending me a new one in the post to arrive t...

Resolved! Scam call 40% discount offered

Just had a call advising I was selected from valued customers to receive 40% off my monthly bill. The number was private which raised immediate suspicion and when I needed to confirm details, which I questioned and didn't answer she got very flustere...

Resolved! Age verification restrictions

Re: Blocked Website

I would like to report an ongoing issue with our company website being incorrectly blocked on EE networks when Content Lock is enabled.When we launched our new website, it was accessible across all other ISPs without issues. However, it was specifica...

Blocked Website

Hello - we launched a site on 4th December: https://4love.uk/We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.ukWe followed this up with 2 separate communications via email to EE to request the re...

Resolved! No webcam found in SafeCam.

SafeCam says: "No webcam found" when there is a webcam is connected and works fine.