Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Spam call

01174864967 this number called me claiming to be EE and that I was gunna be cut off . Just thought I'd make you aware of this .

Resolved! Cyber security multi

Have just switched to EE from BT and have subscribed to Cyber Security Multi. Then I get a text message offering me 3 months free on Cyber Security Duo! Are these the same? If I have the multi then surely I don’t need the Duo?

Resolved! Turnnoff age restriction

How do I turn off my age restriction please

Resolved! SMS from EE?

Hi I received an SMS from "EE?" today. It came through amongst my previous messages from EE, with the conversation being from "- EE -" (not the 150 conversation)All that was on the message was a download icon. (a down-arrow pointing into a tray)No ot...

Resolved! EE Norton Cyber Security not recognising my account

I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal. W...

Number Spoofing

Its been recommended that I contact EE to report the fact my mobile number is being spoofed. First, it was a Nottingham landline (and I know nobody there) who called me to say I'd been calling them. Yesterday, I was phoned by a Brighton landline (an...

Resolved! Wrong notes

Has anyone else found that after a telephone call to EE the notes in your account, written by the agent, are wrong? You would think what you say is correctly and securely recorded

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

Resolved! Scam calls

I have received over 40 scam calls in 4 weeks and 2 already today! Every single one starts with…is that Laura smith! All of them are for vehicle emissions. They used to say it’s about my Range Rover VRN EK64 …i am sick and tired of this and the last...

Tech team phone call, scam or not?

I've had a problem that occured after doing a broadband update from full fibre 300 to full fibre 500. Somehow while just upgrading the broadband we have lost access to TNT sports channels in HD, the regular channels work fine just not the HD. I raise...