Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10828 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7135 Views
  • 0 replies
  • 1 Helpful

Resolved! EE Cyber Security - View Licensed Devices

Hi,I have just moved to EE from BT and reinstalled Norton with the EE version on my family's devices.On BT there was a way to view/manage the licences/devices you'd installed it on, but I can't remember how to do it or find it.Can anyone point me in ...

EE don’t recognise trade in scams with likewise

I am having an ongoing dispute with EE over their trade in partner and systems.  I sent my iPhone 14 max pro  via Royal Mail to the likewise business. This was via packaging and labelling sent my EE to me. Did the transaction at the post office and o...

Siran700 by Investigator
  • 1823 Views
  • 9 replies
  • 6 Helpful

Resolved! Text from 66033 scam?

I recieved a messaged saying "Hi from EE. Your current plan gives you access to our newest 5G standalone network. To get the best experience from your service, you would benefit from replacing your SIM, free of charge. This will ensure you get the mo...

Resolved! Text message receuved from 66033 premium rate txt scam??

I recently had someone try to scam me but they failed as I noticed in time and secured my account and cancelled their unauthorised order, I am pretty sure the txt messages I'm getting are scam messages and not genuine EE contact Scam?? Scam or genuin...

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Cyborgtf3 by Valued Contributor
  • 10796 Views
  • 9 replies
  • 5 Helpful

Resolved! Fraud email

Hello, how do I get intouch if someone has used one of my emails to create an account and order broadband? 

JRich234 by Visitor
  • 292 Views
  • 2 replies
  • 0 Helpful

Resolved! Scam text

Hi, Could you tell me if this is a scam text please? Sent from 66033. Hi from EE. Your current plan gives you access to our newest 5G standalone network. To get the best experience from your service, you would benefit from replacing your SIM, free of...

Resolved! Beware SMS scams about your account

  Hello this mobile number and web site address were used to try to scam me on a fake EE site. I realised it but here is the info. 07303 196821 [Mod Edit: Removed link to external site]   many thanks

Resolved! Is this a legit EE partner number?

Hello I was just called from 01550 536043 and a guy said they were an EE partner. They asked me about business calls I make from my number. I declined to share any information. I don't see this in your partner list of numbers. Is this legit?thanks

Barsa by Visitor
  • 333 Views
  • 1 replies
  • 2 Helpful