Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11335 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7459 Views
  • 0 replies
  • 1 Helpful

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Donhay by Visitor
  • 9793 Views
  • 13 replies
  • 6 Helpful

Scam?

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Klo21 by Visitor
  • 738 Views
  • 5 replies
  • 3 Helpful

Resolved! Cloned phone?

Someone has just called my number and said they’ve had a missed call from me. But I haven’t phoned anyone. Should I be worried?

Resolved! Daily spam calls purporting to be from GP Surgery

I seem to be lucky enough (not) to be getting daily calls from mobile numbers saying I need to update my GP details. Press 1 for english and 2 for chinese is not at all convincing. Any idea on if EE can stop these calls. Now using the new IOS which s...

Calls from similar number

Hi.. today I received a call from a very similar number to mine just a couple end digits off.. the guy said he was returning a call I just made to him (which I hadn't) and then I told him I had not called him and he said OK no worries bye. Thinking t...

Resolved! EE- Blocking a safe site (no parental controls)

EE is blocking the domain  https://preview.mailerlite.io/ We can't access it via EE broadband but can via other providers.We use MailerLite, an established company to send marketing emails, EE does not block the main site www.mailerlite.com but has b...

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Elvira77 by Investigator
  • 12523 Views
  • 30 replies
  • 13 Helpful

Resolved! Plan.com

I got a call saying EE could do a better deal on my plans in june but wnen agreed my business number got taken off,both mine and my partners phone got stopped.The EE branch near me got our numbers back eventually and phones got put back on but i lost...