Forum Posts

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8952 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5855 Views
  • 0 replies
  • 1 Helpful

Resolved! Is this a legitimate text from EE?

To say thanks for being a loyal EE customer, and to make sure you're getting the value you deserve, we’ll add EU roaming to your account – for free. So, you can travel Europe without worrying about your data. Reply YES to claim your free EU roaming a...

MykH by Visitor
  • 479 Views
  • 4 replies
  • 9 Helpful

Resolved! Billing scam text

Hi, I'm reporting a scam text I had from +447303110953 on Sun 16/3/25 saying "EE. There has been an issue processing a direct debit on your account.  To avoid service termination, please visit: https://ee-redirect.web.app".I've not clicked on the lin...

HH23A by Explorer
  • 200 Views
  • 3 replies
  • 1 Helpful

Scam letter from Moorcroft

Dear team/ all,I received a (very convincing btw) letter from Moorfcroft Debt Recovery siting I owe money. After digging into (chatting and calling them)  they say its from EE. I fear  (and assume now) its a pure scam as they were very wage why, how,...

Rinku1 by Visitor
  • 1564 Views
  • 5 replies
  • 2 Helpful

Cyber Security

Hi i have Norton Cyber Security with my broadband deal. I am trying to find a list of devices as the app on my laptop says i have used 7 out of 15 licences but i have only installed 6. I have tried contacting EE by phone but there is not one for cybe...

Pip-1960 by Contributor
  • 1022 Views
  • 10 replies
  • 1 Helpful

Resolved! Credit card required for content unlock

I DON'T WANT TO HEARABOUT THISCOMPANY AGAIN. AFTER ONE HOUR OF I TE SE RESEARCH ABOUT HOW TO REMOVE CONTENT LOCK, THEY ASK FOR A CREDIT CARD TO REMOVE CONTENT LOOK!?FIRST OFF ALL I DIDN'T ASK THEM TO APPLY CONTENT LOOK AND SECOND I DON'T HAVE A CREDI...

Phantom Call

I received a call from a number I did not recognise, and then another from the same number again and they left a voice message giving their name and asking me to ring back if I was trying to get hold of them. I rang the guy who was a builder and had ...

Call from 01914290925

Got a call of this number 01914290925 saying they were EE trying to sell me broadband,  they knew what contract I had and sent me a code that came from ee. Is it a scam?

Tom2051 by Visitor
  • 2577 Views
  • 5 replies
  • 0 Helpful