Annual Identity Check powered by Norton

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Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web.

In partnership with Norton™, the annual identity check gives you an easy, fast way to find out if personal information linked to your email like passwords, bank or credit card numbers have been found on the dark web.

All you have to do is visit EE Cyber security, click ‘check my email’, log in to your My EE account and enter your email address and we'll do a scan. (You can check one email address per year.) Once the scan's been done, you'll see the results.

How does the Annual Identity check work?

Powered by Norton^TM a leader in Consumer Cyber Safety, once you enter your email address Norton scans for your personal information on hard-to-find dark websites and forums. It is important because identity thieves can buy or sell your personal information to commit several illicit activities.

Do I have to pay for the Annual Identity check?

No  - you can check one email address a year as an inclusive benefit with EE.

My personal information has been found on the dark web – what should I do?

Username

If your username has been found, here are some next steps to help protect yourself:

• Consider changing your Username if you have the option. The same Username may have been exposed multiple times in the past.
• Consider changing your passwords linked to that Username.

Password

If your Password has been found, here are some next steps to help protect yourself:

• Change your password.
• If you use this password for other websites or apps, then change it for those services too.
• Set up two-factor authentication whenever available with a website.

Email

Emails can be used for phishing schemes that criminals use to try to get your information.

If your Email was found, here are some next steps to help protect yourself:

• If you are using this email as a login/username, consider changing this for better protection.
• We recommend that you never give any personal or sensitive information over email.

Password combo list

If your password is exposed in a combo list, a collection of email addresses and passwords from breached websites, here are some next steps to help protect yourself:

• Change your password.
• If you use this password for other websites or apps, then change it for those services too.
• Use a password manager to generate unique passwords for websites.
• Set up two-factor authentication whenever available with a website.

Date of birth

Your Date of Birth along with other personal information can be used by identity thieves to hack into accounts and commit fraudulent activities.

If your Date of Birth has been found, here are some next steps to help protect yourself:

• Review your financial statements and watch for any transactions you don't recognise.
• Remove mail from your mailbox right away. If you'll be away from home, request a mail hold.
• Shred anything that has personal information, including credit card and bank statements, receipts, and medical records.
• Opt for paperless delivery whenever possible and practical.
• Consider setting up a locked mailbox to decrease the risk of stolen mail.

Mothers Maiden Name

Your Mother's Maiden Name along with other personal information can be used by identity thieves to hack into accounts and commit fraudulent activities.

If your Mother's Maiden Name was found, here are some next steps to help protect yourself:

• Review your financial statements and watch for any transactions you don't recognise.
• Remove mail from your mailbox right away. If you'll be away from home, request a mail hold.
• Shred anything that has personal information, including credit card and bank statements, receipts, and medical records.
• Opt for paperless delivery whenever possible and practical.
• Consider setting up a locked mailbox to decrease the risk of stolen mail.

Drivers Licence Number

Your Driver's Licence Number along with other personal information can be used by identity thieves to commit fraudulent activities.

If your Driver's Licence Number was found, here are some next steps to help protect yourself:

• Review your financial statements and watch for any transactions you don't recognise.
• Remove mail from your mailbox right away. If you'll be away from home, request a mail hold.
• Shred anything that has personal information, including credit card and bank statements, receipts, and medical records.
• Opt for paperless delivery whenever possible and practical.
• Consider setting up a locked mailbox to decrease the risk of stolen mail.

Bank Account

If your Bank Account was found, here are some next steps to help protect yourself:

• Review bank statements for accuracy.
• Never disclose a debit or credit card PIN (personal identification number) in email or on the phone.
• Be suspicious of strangers who ask for personal information by email or phone.
• Be wary of email attachments and "free" software.
• Think before you download apps, click on links or reply to emails that might be harmful or fraudulent.
• Keep your laptop or mobile device's operating system and Internet browser up to date.
• Don't store passwords or other sensitive information on your smartphone.
• Be aware of your surroundings when you bank online and watch out for "shoulder surfers," people who hover nearby and observe your information without your knowledge.

Passport number

Your Passport Number along with other personal information can be used by identity thieves to commit fraudulent activities.

If your Passport Number was found, here are some next steps to help protect yourself:

• Contact your local passport office to file a complaint
• Apply for a replacement passport

Name or address

Your Name and Address along with other personal information can be used by identity thieves to hack into accounts and commit fraudulent activities.

If your Name and or Address were found, here are some next steps to help protect yourself:

• Review your financial statements and watch for any transactions you don't recognise.
• Remove mail from your mailbox right away. If you'll be away from home, request a mail hold.
• Shred anything that has personal information, including credit card and bank statements, receipts, and medical records.
• Opt for paperless delivery whenever possible and practical.
• Consider setting up a locked mailbox to decrease the risk of stolen mail.

Phone Number

Phone numbers can be used for phishing schemes that criminals use to try to get your information to commit fraudulent activities.

If your Phone Number was found, here are some next steps to help protect yourself:

• Never give any personal or bank information over the phone unless you are certain of the caller.
• If you start receiving suspicious calls, contact your telephone service provider to see if it is possible to block calls from those numbers.
• Register your phone number on the national do not call registry, if applicable.

Insurance Information

Identity thieves can use any of your insurance information to submit false claims which can be for but not limited to medical, car, life, home or pet.

If your insurance information was found including but not limited to policy numbers, medical information, or insurance providers, here are some next steps to help protect yourself:

Carefully review any insurance bills and claims.

Be on the lookout for:

• Medical or other insurance collection notices on your credit report that you don't recognise.
• A notice from your health plan saying you reached your benefits limit.
• Denial of insurance because of past claims or medical records for a condition you don't have.

Other tips:

• Remove mail from your mailbox right away. If you'll be away from home, request a mail hold.
• Shred anything that has personal information, including credit card and bank statements, receipts, and medical records.
• Opt for paperless delivery whenever possible and practical.
• Consider setting up a locked mailbox to decrease the risk of stolen mail.

Gamer Tag

If your Gamer tag was found, here are some next steps to help protect yourself:

• Change your password with all gaming platforms in which you use the Gamer tag.
• Enable two-factor authentication with the gaming platforms.
• Change your email password associated with the Gamer tag.
• Use a different password and Gamer tag for each gaming platform.

Credit Card

If your Credit Card number was found, here are some next steps to help protect yourself:

• Contact your credit or debit card company for a replacement card and monitor your activity closely.
• Report any suspicious activity to your financial institution immediately.

CVV or CCV

If your Credit Card CVV or CCV was found, here are some next steps to help protect yourself:

• Contact your credit or debit card company for a replacement card and monitor your activity closely.
• Report any suspicious activity to your financial institution immediately.