Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5427 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3630 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153924 Views
  • 0 replies
  • 111 Helpful

New website PUK code issue

Hi, I need to get my PUK code as I've blocked my SIM but every single answer refers to the old ee website - there appears to be no up to date info on where to get your PUK code.I have tried these answers  "Menu > Account Settings > Unlock your SIM."a...

5568 by Investigator
  • 2278 Views
  • 26 replies
  • 8 Helpful

Scam

Hi just a warning that someone called Peter Anderson claiming to be from EE is calling and saying that you need a new SIM card and you will get a free tablet plus your payment will go down, he asks for you to spell out your name and details off your ...

Jan-ag by Visitor
  • 194 Views
  • 1 replies
  • 0 Helpful

Blocked Website

Hello - we launched a site on 4th December: https://4love.uk/We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.ukWe followed this up with 2 separate communications via email to EE to request the re...

ldws by Explorer
  • 235 Views
  • 4 replies
  • 1 Helpful

Resolved! getting a phone call from 07973100601

getting a phone call from 07973100601 who's pretending to be EE team , offered me a new plan and later he send me msg from 249 with share link is this no. and person real or is it a scam , as i hang up the phone also he send me email from*****.2.***@...

moudar by Visitor
  • 1152 Views
  • 2 replies
  • 2 Helpful

Resolved! Promotional team call - scam?

Hello, Today I received a call from a mobile number (07495947455) stating they were the promotions team for EE. They were trying to sort out an upgrade deal for me which was very good. They then began asking me for personal details which threw me as ...

Annalynch by Investigator
  • 10262 Views
  • 29 replies
  • 8 Helpful

Spam SMS - sample

A spam SMS with an incomplete or malformed EVRI spam link!?spam-evri 

spam28Feb2024.PNG
354- by Star Contributor
  • 135 Views
  • 2 replies
  • 0 Helpful

Content unlock

***********   Mod edit: [please don't post personal information on the community].

Azik_isay by Investigator
  • 1135 Views
  • 18 replies
  • 2 Helpful