Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12038 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7795 Views
  • 0 replies
  • 1 Helpful

Resolved! EE rewards scam help?

In a moment of stupidity I opened a text message link and put in my phone number on a  EE points rewards scam text. I realised immediately after and  closed the website so all they have is my phone number. Do I need to do anything?  Any advice would ...

Resolved! Scam calls

Been called yesterday and today from mobile nos 07984525186 and 07487413489.Both times delay in answering me and then Asian voice with noisey background claims I need a new sim and my current one will stop working in a few days.  I gave no details an...

Resolved! Suspicious Phonecall

I had a call from 020 8153 3801 saying they were from EE. They said that EE had merged with BT and they needed to send me a new sim. They asked me for my email address which i (possibly stupidly) gave them and they sent an email from no-reply@info.ee...

Sh34rer by Visitor
  • 1080 Views
  • 1 replies
  • 1 Helpful

Resolved! Bogus text message?

I have just received a text message claiming to be from EE, saying I have reward points to spend, before they expire in three days, the items you can redeem your points for are rather generous, including an Apple Watch, Apple IPad, Ninja air fryer an...

Resolved! Email advising disconnecting Mailbox

Hi I have received an email stating that BT are disconnecting old mailbox version as of tomorrow 20/01/2026, I presume its a scam, only thing is they do have an email address off SECURE@BT.COM as a copied in email.   I will forward to your phishing@e...

Resolved! Retrictions

How do I unblock my S25 ultra from all restricted sites?

Resolved! Scam

BEWARE OF SCAM! Any messages that come with a link DO NOT click on it!  

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APPLE12 by Visitor
  • 252 Views
  • 1 replies
  • 0 Helpful

Resolved! Anyone received a txt saying about rewards?

Anyone received a txt saying about rewards? Stupidity I put my details in but wouldn’t accept it for postage quickly removed all details and blocked the number anything else I need to do? Checked bank so far all ok  [Mod edit: add title]