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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 12525 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 8084 Views
  • 0 replies
  • 1 Helpful

Resolved! EE Cyber Security - Spam Texts not showing as ‘set up’ in app

Hi, I'm stuck on the SMS Security setup in the EE Cyber Security app (iOS).Despite enabling "Filter Unknown Senders" and selecting ‘EE Cyber Security’ in my iPhone Settings, the app won't show as "Protected." When I go to the setup screen in the app,...

Resolved! Passkey

I am completely bemused by the method used to create a passkey.  I followed the instructions, obtained a text message with a one-time code, which I used, and was told to create a passkey.  When I clicked on the web page which followed, the passkey wa...

JoRo1948 by • Contributor
  • 1124 Views
  • 6 replies
  • 2 Helpful

Resolved! Potential Scam Call

I just received a call from 020 8153 3534 claiming to be EE.Despite London caller ID it sounded like an Indian call centre. They were saying that they were sending a new SIM card due to 5G network upgrades. It sounded very much like a scam, yet they ...

Oscar39 by • Visitor
  • 3278 Views
  • 9 replies
  • 5 Helpful

My Number is being Spoofed

I think someone is using my number as a spoof to contact people, is there anything I can do to stop this ? I have had 2 random people today call me saying they have missed a call from me (I havent made any calls yet today)And I had a couple a few wee...

BisquTz by • Visitor
  • 17263 Views
  • 34 replies
  • 21 Helpful

Resolved! Arlo Secure Subscription Code

I have just purchased the Arlo Doorbell HD and 2 Arlo outdoor 2K security cameras with 24 month Arlo Secure subscription and I am yet to receive the code to enable this. After reading other threads regarding this other people too are finding it diffi...

Resolved! 30% discount scam

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they c...

Resolved! Scam

I've just received an email from E E New Center, email address epl3784@bt.com, copied to bigcell@inc.com and security@web.comaThis claims to attach my latest bill. I am not about to try to open the attachment. The mail has not been sent to the email ...

pheladeb by • Visitor
  • 786 Views
  • 1 replies
  • 2 Helpful

Resolved! Parent

Hi can you guys take off parental control 

Kimarnie by • Investigator
  • 278 Views
  • 1 replies
  • 1 Helpful
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