Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10418 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6898 Views
  • 0 replies
  • 1 Helpful

Resolved! Email from ba.trials.team@trials.bt.com, scam?

 Just had the below email, all logo'd up with EE and BT logos but presume this is a scam?  If I press reply it goes to broadband.trials@bt.com Hey there!We're the consumer trial team for EE, BT and PlusNet, we run trials with real customers just like...

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Torkijo by Investigator
  • 1355 Views
  • 8 replies
  • 7 Helpful

Resolved! Scam call offering 50% discount

Just received a “landline call” from 020 8129 4570.Indian sounding lady in a call centre offering 50% off my EE bill.. I said EE don’t call to offer such discounts but she was adamant it was genuine.. then went on to ask for my email address to verif...

Sarah197 by Investigator
  • 904 Views
  • 5 replies
  • 2 Helpful

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

dzl by Visitor
  • 24141 Views
  • 76 replies
  • 23 Helpful

Resolved! New SIM card scam.

I received a call today from 07478138267 saying I would be getting a new SIM card and requesting my e-mail address to confirm. They then requested I give them a one time activation code which they emailed me. I lost contact and they rang back on 0741...

M1keEe69 by Visitor
  • 232 Views
  • 1 replies
  • 2 Helpful

Resolved! 5G - is this a scam?

I received a very convincing phone call yesterday claiming to be EE and offering me a free upgrade to 5G. A PIN number was sent to my email, followed by a confirmation email once I provided the PIN. I held off on taking any further action until I cou...

Resolved! Text Message from EE

I received this text message, I am just wondering if this is genuine or a scam? thanks 

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Resolved! Scam just got this

EE: We were unable to process your latest direct debit. To avoid service cancellations & fees, please visit: [Removed harmful URL]

Resolved! EE Cyber security

Trying to reactivate EE cyber security but it keeps telling me there’s no Licence when I log in. Any idea why I can’t reactivate EE cyber security