Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11562 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7525 Views
  • 0 replies
  • 1 Helpful

Resolved! Cyber

I have just upgraded my MacBook Pro to Tahoe 26.2 Operating System. EE Cyber Security now keeps crashing my MacBook. Anyone else had similar issue?

Resolved! Suspicious text

Hi!Today I received this message from “249”.“Hello from EE. We'd love to get your feedback on your device software. We're sending you a short survey, all texts are FREE! To opt-out, please reply with STOP.“I’ve never known EE to check if I’ve updated...

rhys981 by Explorer
  • 196 Views
  • 1 replies
  • 1 Helpful

Verisure

Anyone managed to cancel their plan with Verisure through EE mid contract? Our home security hasnt worked for months and nobody has any interest in fixing it or helping so wanna cancel it.

Resolved! Getting large amounts of spam text messages

I'm looking for some help with persistent spam text messages. Usually I only get them a few times a couple of weeks. But now I'm suddenly getting them every few minutes one after one another where I'm being added to a large group. They're all the sam...

Beykyu by Visitor
  • 501 Views
  • 2 replies
  • 3 Helpful

Resolved! Is this text legit

Please advise if this is legit as looks real but don't want to risk opening the link 

Screenshot_20251222_203642_Messages.jpg
T3KNO by Visitor
  • 241 Views
  • 2 replies
  • 3 Helpful

Resolved! Potential scam

Is +44 7487 367688 a scam or a legitimate EE phone number?

N4R1 by Explorer
  • 8571 Views
  • 18 replies
  • 2 Helpful

Resolved! Identity Theft

Why am I unable to get in contact by phone of email via a none EE phone? I need to report an identity theft? Micksatch

Resolved! Mobile number being spoofed

A family member is receiving repeated calls to their landline which appear to be from my EE mobile number. I understand that spoofing happens, but what puzzles me is that the scammers are calling my family member, so they clearly know there is a conn...

AN82 by Visitor
  • 245 Views
  • 1 replies
  • 0 Helpful

Resolved! Cloned telephone number

I got a funny feeling that my phone number's been cloned because i've had people call me and text me saying that I ve called them, which I have not. I have also noticed that my minutes have been going down rapidly. When i'm not using my phone.  My ph...

Hammy1976 by Investigator
  • 344 Views
  • 7 replies
  • 2 Helpful