Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10735 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7079 Views
  • 0 replies
  • 1 Helpful

Re: Blocked Website

I would like to report an ongoing issue with our company website being incorrectly blocked on EE networks when Content Lock is enabled.When we launched our new website, it was accessible across all other ISPs without issues. However, it was specifica...

Blocked Website

Hello - we launched a site on 4th December: https://4love.uk/We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.ukWe followed this up with 2 separate communications via email to EE to request the re...

ldws by Explorer
  • 1358 Views
  • 10 replies
  • 1 Helpful

Resolved! my mobile number is compromised

My wife keeps getting calls to her number asking for Robbie Black. These calls come from different numbers and as soon as she asks how they have her number or who they are they hang up. Has someone given her number by mistake or deliberately to a com...

Is this a genuine email

No-Reply@e-mail.ee.co.ukI upgraded over the live chat but it all felt very suspicious. I’m an upgrade anytime customer and the plan the guy gave me meant I had to pay an early upgrade fee (I’ve had my phone over 12 months so there shouldn’t be a fee ...

Resolved! Scam call -

Just had a call from 07341 561793 said they were from EE and were going to apply a 20% discount to my bill. I said go ahead but I was going to check on the EE app and hung up.How do I report this to EE and ask them to keep an eye on my account?

AScott50 by Visitor
  • 313 Views
  • 1 replies
  • 1 Helpful

Resolved! Security

I have received a text link that is a scam how do I report this ?

Smcghee1 by Visitor
  • 281 Views
  • 2 replies
  • 1 Helpful

Resolved! Is this spam

0333 053 9230saying it’s EE

Hayles5 by Visitor
  • 311 Views
  • 2 replies
  • 0 Helpful

Resolved! EE Cybersecurity & Norton IdentifyTheft

Has anyone used Norton Identity theft which comes with EE cybersecurity ?  My account has disappeared and I’m very concerned. Neither Norton or EE don’t have a clue. Just keep passing me between the two. I’m worried as lots of info like bank details,...

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Cugs141 by Contributor
  • 562 Views
  • 4 replies
  • 1 Helpful