Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! EE SIM card call

I just received a call from 02046177572 claiming to be EE explaining the merger with BT and that I required to upgrade my SIM card, confirmed my email, address and name. However, afterwards start to speak about my bills and tried to confirm my bank d...

ACI emails about outstanding balance I don'ts trust it. Should?

Had emails saying I have an outstanding balance but I don't know if it's a scam. There's no record of an outstanding bill on my EE account but it they've passed an account to a debit collection agency would it still be visible my account,

Verisure

I’m beyond frustrated. I can’t seem to get any answers regarding my Verisure contract and I literally have lost all gumption. None of my cameras work which is a separate issue but because of this I want to cancel my Verisure contract but do you think...

Resolved! EE ESim Fraud - Porting

I received a text on friday (25th july) at around 4pm that read:Hi from EE - PLEASE BE ALERT TO FRAUD. As requested, we've ordered a replacement eSIM for you which will stop your current SIM from working. If you weren't expecting this, call us straig...

Please help me

Hello, I had a problem, I bought a phone from a person 2 months ago and I did not know that he did not repay the loan for it. Now I can't use the network. Tell me what I can do? Can I repay it instead?

Resolved! Is someone at EE customer service selling customer personal data? 😬

I got a scam call claiming to be EE and asking for my name and email address one day after I called EE’s real number.Seems like a strange coincidence since it’s the first targeted EE scam call like this I’ve ever received. Could the call centre emplo...

Resolved! Scam phishing SMS

Just received SMS which appeared to be from EE on this number 07486657018 asking me to update billing details immediately as direct debit had failed. . I know I should have forwarded to 7726, but in panic got rid of the message. Didn’t clickthe link...

Resolved! I have had a call from 07973100610

Phone came up with ‘EE guide calling’ with the number and I have since seen that after I had a text from 249 asking me to rate the interaction. Before I saw this, I rang 150 and they were really no help at all and said my account was accessed yesterd...

Resolved! EE number identity theft

Hi ,my number and name has been used to try open bank accounts,,fraudulent

Resolved! 30% discount scam

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they c...