Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11568 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7529 Views
  • 0 replies
  • 1 Helpful

Resolved! scam???

Have received a message saying I have over 12000 reward points and can redeem them for Ipads, massage chairs - all sorts.Message comes from +447842568627 and claims to be EE! Is this a scam?? 

stebful by Visitor
  • 1440 Views
  • 1 replies
  • 0 Helpful

Fraud

Like several others in this community, I have recently been a victim of fraud via EE. An individual opened an account in my name at an address I've never been associated with. They failed to pay their bill, entered arrears, and the account was closed...

Resolved! EE Security checks. Why make it seem like a scam? 07973100194

Hi I put in a complaint to EE. I then received calls from a mobile number saying they were EE. They said that they would send me a code and would I read that code back to them? Exactly like a scam. This was the number 07973100194. 07973100194 which i...

jjayleeds by Investigator
  • 412 Views
  • 6 replies
  • 5 Helpful

Resolved! Cyber

I have just upgraded my MacBook Pro to Tahoe 26.2 Operating System. EE Cyber Security now keeps crashing my MacBook. Anyone else had similar issue?

Resolved! Suspicious text

Hi!Today I received this message from “249”.“Hello from EE. We'd love to get your feedback on your device software. We're sending you a short survey, all texts are FREE! To opt-out, please reply with STOP.“I’ve never known EE to check if I’ve updated...

rhys981 by Explorer
  • 199 Views
  • 1 replies
  • 1 Helpful

Verisure

Anyone managed to cancel their plan with Verisure through EE mid contract? Our home security hasnt worked for months and nobody has any interest in fixing it or helping so wanna cancel it.

Resolved! Getting large amounts of spam text messages

I'm looking for some help with persistent spam text messages. Usually I only get them a few times a couple of weeks. But now I'm suddenly getting them every few minutes one after one another where I'm being added to a large group. They're all the sam...

Beykyu by Visitor
  • 504 Views
  • 2 replies
  • 3 Helpful

Resolved! Is this text legit

Please advise if this is legit as looks real but don't want to risk opening the link 

Screenshot_20251222_203642_Messages.jpg
T3KNO by Visitor
  • 245 Views
  • 2 replies
  • 3 Helpful

Resolved! Potential scam

Is +44 7487 367688 a scam or a legitimate EE phone number?

N4R1 by Explorer
  • 8585 Views
  • 18 replies
  • 2 Helpful