Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Cyber security

I'm having trouble setting up cyber security duo keeps saying try again any ideas welcome please

Resolved! Data breach

I have been receiving emails regarding someone else’s bill for the past year and have been trying to get these stopped but over the last 3 weeks I have been receiving emails with this persons account number full address and contact information,I have...

Resolved! Has my mobile number been cloned?

I have received some phone calls from people claiming that they have had missed calls from my number. However I don’t know these people and I haven’t called them from my phone. There is also no outgoing calls to these numbers on my phone. When I look...

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Verifying age

I can’t access some sites

Resolved! My safari has blocked me from using apps

I need help, my safari google etc is on an age restriction? I’m 25.

Resolved! Re: Had a call from 07973100194

I’ve just had a call from this number, he told me he was closing down a relative’s BT line who recently died. He said I had sent in an email to request this but I haven’t. He asked for my relative’s DOB which I provided but then he asked for my DOB w...

Resolved! People returning calls i have not made

Resolved! Fraud Number

I had a call from 020 3971 7669 telling me my O2 SIM card will no longer work in 4-5 days. I am now with EE, but was with O2 for many years. I asked them when O2 emailed me about this (knowing I am no longer an O2 customer) and they told me they woul...

Resolved! EE Cyber Security - Spam Texts not showing as ‘set up’ in app

Hi, I'm stuck on the SMS Security setup in the EE Cyber Security app (iOS).Despite enabling "Filter Unknown Senders" and selecting ‘EE Cyber Security’ in my iPhone Settings, the app won't show as "Protected." When I go to the setup screen in the app,...