Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Text scam

Received a text from 07396 733461 saying my payment had not gone thro and to update my information at ee-services-uk.web.app believe this to be a scam and reported it.

Resolved! Re: Remove age restriction and content lock

Hi,I want to remove content lock!Thank you!

My Number is being Spoofed

I think someone is using my number as a spoof to contact people, is there anything I can do to stop this ? I have had 2 random people today call me saying they have missed a call from me (I havent made any calls yet today)And I had a couple a few wee...

Resolved! Unbar my phone to enter competition

Resolved! Another EE account has used my mobile number

A (new?) EE broadband customer has mistakenly put my mobile number in as their own. As such I've been getting non stop texts from EE and openreach about "my" order, engineers coming to fit the smart hub, how the service is ready, and the latest, that...

Delete My Account

I Am No Longer Using This Sim Anymore So Would Like My Account Deleted. Kind Regards.

Resolved! Bombarded with calls

I'm getting an absolute multitude of scam calls all of a sudden on my mobile yesterday and today from mobile numbers with people claiming to be General Medical Council, BMA & Credit Investigation Bureau - all laughably fake , one of the numbers howev...

Resolved! Is this a legitimate text from EE?

To say thanks for being a loyal EE customer, and to make sure you're getting the value you deserve, we’ll add EU roaming to your account – for free. So, you can travel Europe without worrying about your data. Reply YES to claim your free EU roaming a...

Resolved! Billing scam text

Hi, I'm reporting a scam text I had from +447303110953 on Sun 16/3/25 saying "EE. There has been an issue processing a direct debit on your account. To avoid service termination, please visit: https://ee-redirect.web.app".I've not clicked on the lin...