Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12522 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8081 Views
  • 0 replies
  • 1 Helpful

Resolved! Is this a Scam

Have had this email at least 3 times over the last few weeks with changed deadline dates. I think it is a scam, what do you   [CLICK HERE]   E E + B T BROADBAND   Mod edit: [please don't post personal information on the community - also removed hyper...

Resolved! silly question is this a scam

just had someone ring me from EE    offering me ome pretty good contract changes for both my mobile and broadband. i was confused as they seem to be sending me links to things and postcode from both EE and Virgin o2. i kept challenging but they said ...

beebzz by Visitor
  • 615 Views
  • 2 replies
  • 1 Helpful

Resolved! EE offerering discount via pone call

HiJust had a phone call from 07368 240286. Background noise indicated a call centre. Foreign sounding female voice says "Hello I'm (didn't hear her name properly) from EE. I'm offering you £30 a month off your EE bill. I said I don't think for one mi...

Tiffer38 by Visitor
  • 336 Views
  • 1 replies
  • 1 Helpful

Resolved! Sales Call from EE

Received a Sales Call from telephone number 01438 989232 saying they were EE.  Supposedly changed to a pay monthly from pay as you go.  Did not give any bank account details.  Was this really EE?

Roball23 by Explorer
  • 19030 Views
  • 11 replies
  • 6 Helpful

Resolved! emails and text messages.

Both me and my wife keep getting emails or text messages purporting to be Bt or EE. The latest is below. When do we know when such communications are legitimate? From: MyB͎T E-Mail <**********>Sent: 31 March 2026 10:13Subject: Re: 1 New Message     ...

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Resolved! SCAM ALERT - 020 3819 9844

Had a call from "EE".They were concerned I was not using the EE app.So they said they would send me an envelope via DPD, which would have credentials for me to use to login to the app.The story fell apart immediately as they couldn't give me a reason...

kl31415 by Visitor
  • 393 Views
  • 1 replies
  • 2 Helpful

Resolved! ⚠️ Scam Alert – Stay Vigilant

 I received a call from 02081067409 claiming to be from EE. The caller said my SIM would be blocked within a couple of days and that I needed to update it and order a new SIM card.This didn’t sound right. I challenged it and said that EE does not con...