Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10596 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7010 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam call -

Just had a call from 07341 561793 said they were from EE and were going to apply a 20% discount to my bill. I said go ahead but I was going to check on the EE app and hung up.How do I report this to EE and ask them to keep an eye on my account?

AScott50 by Visitor
  • 280 Views
  • 1 replies
  • 1 Helpful

Resolved! Security

I have received a text link that is a scam how do I report this ?

Smcghee1 by Visitor
  • 248 Views
  • 2 replies
  • 1 Helpful

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Elvira77 by Investigator
  • 10003 Views
  • 28 replies
  • 11 Helpful

Resolved! Is this spam

0333 053 9230saying it’s EE

Hayles5 by Visitor
  • 262 Views
  • 2 replies
  • 0 Helpful

Resolved! EE Cybersecurity & Norton IdentifyTheft

Has anyone used Norton Identity theft which comes with EE cybersecurity ?  My account has disappeared and I’m very concerned. Neither Norton or EE don’t have a clue. Just keep passing me between the two. I’m worried as lots of info like bank details,...

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Cugs141 by Contributor
  • 536 Views
  • 4 replies
  • 1 Helpful

Resolved! Text from 07396 800073 claiming to be EE

And saying my direct debit hasn’t been processed. My direct debit is due in the next few days but this text has told me to visit ee-uk-redirect.web.appI am assuming this is spam but the closeness to by actual payment date concerned me?

What's the deal with this Cyber Security?

Hey, I just got the Cyber Security for my EE Broadband and as you can see from the screenshots, it's like all my available licences are already linked to other people's devices. I had one set up and today the app says I don't have an active subscript...

Screenshot_20240210_213438_EE Cyber Security.jpg Screenshot_20240210_213431_EE Cyber Security.jpg

Resolved! EE Cyber Security - View Licensed Devices

Hi,I have just moved to EE from BT and reinstalled Norton with the EE version on my family's devices.On BT there was a way to view/manage the licences/devices you'd installed it on, but I can't remember how to do it or find it.Can anyone point me in ...

EE don’t recognise trade in scams with likewise

I am having an ongoing dispute with EE over their trade in partner and systems.  I sent my iPhone 14 max pro  via Royal Mail to the likewise business. This was via packaging and labelling sent my EE to me. Did the transaction at the post office and o...

Siran700 by Investigator
  • 1536 Views
  • 9 replies
  • 5 Helpful

Resolved! Text from 66033 scam?

I recieved a messaged saying "Hi from EE. Your current plan gives you access to our newest 5G standalone network. To get the best experience from your service, you would benefit from replacing your SIM, free of charge. This will ensure you get the mo...