Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8511 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5566 Views
  • 0 replies
  • 1 Helpful

Scammer called EE and requested my Pac code

Hi,Today I received some worrying messages from EE which I am pretty sure are real. First I received a verification code from EE, then a bit later I got a thank you for calling EE, it was nice talking to you today from someone called Reece who I assu...

HarrisKA by Visitor
  • 147 Views
  • 2 replies
  • 0 Helpful

Resolved! Cyber Security Duo - How to install on a second device?

Hello, I've just recently added on Cyber security Duo to my subscriptions, does anyone know how to get it onto the second device please? I can see where I manage this Add On on my online account, but every time I click on ACTIVATE,  nothing happens. ...

KM77773 by Explorer
  • 385 Views
  • 3 replies
  • 3 Helpful

SCAM cold call from EE?

Received a cold call from a gentleman with an accent called Jack from 07971 438205 stating he was from EE Mobile Network and had 50% discount offers for me on mobile devices. It was a bad line with a buzzing sound. I never thought EE would ring me of...

Resolved! Suspect message

Hello,Can anyone advise if this is a scan message from number +44 7396702722 saying my direct debit has not been collected but payment is not due for some time yet ThanksLiz 

Screenshot_20250216_231802_Messages.jpg

Resolved! Is this a scam ?

Just had this text msg through - is this genuine? PIN:4xxxxxx Please provide this pin to the advisor you are speaking to in EE. Never give this pin to any other person calling you. If you aren't currently discussing your account with EE, please conta...

Cyber Security

Hi i have Norton Cyber Security with my broadband deal. I am trying to find a list of devices as the app on my laptop says i have used 7 out of 15 licences but i have only installed 6. I have tried contacting EE by phone but there is not one for cybe...

Pip-1960 by Contributor
  • 621 Views
  • 9 replies
  • 1 Helpful

Resolved! EE Cyber Security - View Licensed Devices

Hi,I have just moved to EE from BT and reinstalled Norton with the EE version on my family's devices.On BT there was a way to view/manage the licences/devices you'd installed it on, but I can't remember how to do it or find it.Can anyone point me in ...

Resolved! content lock

Hello. How can i unlock content lock please? Cannot find anywhere