Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9928 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6541 Views
  • 0 replies
  • 1 Helpful

Resolved! 45% Discount - SCAM

Why would a "traditional barbershop" be ringing me to offer a 45% discount on my mobile phone bill? I just had a call from a Southend-on-Sea phone number (01702 528567) where the caller with a "foreign accent" was offering me a 45% discount on my mob...

Resolved! Re: Possible Scam

Hi Ali,  I'm not sure if this is helpful but I've just received 5 calls from someone trying to send me new SIM cards and telling me that I will lose access to all EE services if I don't.  The number they used was 07393393511.   What tipped me off was...

Suspected scam

Hi guys, Just got an email from EE saying that I owe £6.21 on my final bill. My account said fully paid up. I am ignoring this scam but just as a heads up don't open up this message 

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Ludedude by Visitor
  • 276 Views
  • 2 replies
  • 0 Helpful

Security

Hii I was recently a victim of fraud where there was a data breach with EE. EE are now advising me the fraudster passed security by providing just my name address and bank account number. Details that many folk have. I just wonder how customers of EE...

joanner33 by Investigator
  • 768 Views
  • 9 replies
  • 2 Helpful

Resolved! Spam call

01174864967 this number called me claiming to be EE and that I was gunna be cut off . Just thought I'd make you aware of this .  

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

dzl by Visitor
  • 20590 Views
  • 74 replies
  • 22 Helpful

Resolved! Cyber security multi

Have just switched to EE from BT and have subscribed to Cyber Security Multi.  Then I get a text message offering me 3 months free on Cyber Security Duo!  Are these the same? If I have the multi then surely I don’t need the Duo?

Kneed7 by Visitor
  • 807 Views
  • 1 replies
  • 4 Helpful

Resolved! SMS from EE?

Hi I received an SMS from "EE?" today. It came through amongst my previous messages from EE, with the conversation being from "- EE -" (not the 150 conversation)All that was on the message was a download icon. (a down-arrow pointing into a tray)No ot...

hawkerpaul by Established Contributor
  • 335 Views
  • 4 replies
  • 5 Helpful

Resolved! EE Norton Cyber Security not recognising my account

I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal.  W...

GogzH by Investigator
  • 2275 Views
  • 5 replies
  • 6 Helpful