Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10611 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7022 Views
  • 0 replies
  • 1 Helpful

Resolved! my mobile number is compromised

My wife keeps getting calls to her number asking for Robbie Black. These calls come from different numbers and as soon as she asks how they have her number or who they are they hang up. Has someone given her number by mistake or deliberately to a com...

Is this a genuine email

No-Reply@e-mail.ee.co.ukI upgraded over the live chat but it all felt very suspicious. I’m an upgrade anytime customer and the plan the guy gave me meant I had to pay an early upgrade fee (I’ve had my phone over 12 months so there shouldn’t be a fee ...

Resolved! Scam call -

Just had a call from 07341 561793 said they were from EE and were going to apply a 20% discount to my bill. I said go ahead but I was going to check on the EE app and hung up.How do I report this to EE and ask them to keep an eye on my account?

AScott50 by Visitor
  • 282 Views
  • 1 replies
  • 1 Helpful

Resolved! Security

I have received a text link that is a scam how do I report this ?

Smcghee1 by Visitor
  • 253 Views
  • 2 replies
  • 1 Helpful

Resolved! Is this spam

0333 053 9230saying it’s EE

Hayles5 by Visitor
  • 265 Views
  • 2 replies
  • 0 Helpful

Resolved! EE Cybersecurity & Norton IdentifyTheft

Has anyone used Norton Identity theft which comes with EE cybersecurity ?  My account has disappeared and I’m very concerned. Neither Norton or EE don’t have a clue. Just keep passing me between the two. I’m worried as lots of info like bank details,...

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Cugs141 by Contributor
  • 539 Views
  • 4 replies
  • 1 Helpful

Resolved! Text from 07396 800073 claiming to be EE

And saying my direct debit hasn’t been processed. My direct debit is due in the next few days but this text has told me to visit ee-uk-redirect.web.appI am assuming this is spam but the closeness to by actual payment date concerned me?

What's the deal with this Cyber Security?

Hey, I just got the Cyber Security for my EE Broadband and as you can see from the screenshots, it's like all my available licences are already linked to other people's devices. I had one set up and today the app says I don't have an active subscript...

Screenshot_20240210_213438_EE Cyber Security.jpg Screenshot_20240210_213431_EE Cyber Security.jpg

Resolved! EE Cyber Security - View Licensed Devices

Hi,I have just moved to EE from BT and reinstalled Norton with the EE version on my family's devices.On BT there was a way to view/manage the licences/devices you'd installed it on, but I can't remember how to do it or find it.Can anyone point me in ...