Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

Account Security

why does the ee system make it so hard for someone to update passkeys, after being enforced on your account and passkeys not being synced across devices causing problemsWhat is the point of forcing this if they are just going to send code via sms any...

Resolved! Is this a scam?

Had a call from this number saying it’s EE and offering a money off my bill offer of £10. The reduced amount did not actually match what £10 off my bill would be so I asked them to email me details then hung up and blocked the number Is this a scam?...

Resolved! Help in danger

I have been fruded, my phone cloned, facebook is a cheap copy, cant get through to my work, taken over phone, scammers are trying to buy order morrisons, tescos and lots of devices on amozon

FRAUD in EE shop

I went into my local EE shop to ask about roaming charges abroad on 28 April. Nothing else except the Manager suggested I return mid May since my home broadband charges etc looked high and he might be able to reduce them. I returned and nothing posit...

Resolved! Reduced phone bill and free Apple Watch

I got a call from someone saying that they wanted to reduce my phone bill for a 12 month contract as my number was the lucky winner of this promotion and get a free Apple watch. Gift off the company. I got the email from EE which I've had in the past...

Resolved! Lost phone

Hi my phone has been stolen and im unable to cancel anything as the options require you to call ee to report a stolen phone [which i cannot do currently right now as i do not have a phone] can we flag this manualy?

Scam Indian Call Centres saying they are from EE

Just a heads up been getting quite a few fraudulent nuisance calls, from Indian call centres where the agent gives an English name, of late pretending to be from EE The phone numbers appear to originate from here in the UK (01/02 numbers come up on y...

Website blocked by EE Advanced Web Protect - false positive

Hello all,One of our customers is on EE/BT broadband and is using the EE Advanced Web Protect product, but unfortunately it is blocking access to our updates server on http://86.12.154.87When used interactively, the user can click the option to proce...

Resolved! Dark Web Monitoring down?

Dark Web Monitoring has been unavailable on the EE Cyber Security app on my phone for a couple of weeks now. Does anyone know what’s going on?