Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8852 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5789 Views
  • 0 replies
  • 1 Helpful

Report suspicious phone number

I’m only here to let people know and to warn them and hopefully EE was the one message that I had a special phone call and the person on the other line was just speaking another language and I knew straight away. It wasn’t a correct number so I block...

Dorann by Visitor
  • 161 Views
  • 1 replies
  • 2 Helpful

Resolved! Suspected Scam.

I have started getting messages. New Broadband services as a EE customer. from inbox-austin@extra.co.nz also showing I msa@communication. With a link to open a new broadband service doc.Obviously a scam. Can EE block these messages? Pete

Zippy2go by Visitor
  • 155 Views
  • 1 replies
  • 1 Helpful

Resolved! Someone’s cloning my number

HiI am getting calls from strangers saying they have missed calls from me and I definitely haven’t called them. It’s really worrying me, wondering what other details of mine people are using. Does anyone have a email address for EE where i contact th...

Raccoon by Visitor
  • 157 Views
  • 3 replies
  • 3 Helpful

Cyber Security Activation via EE App

Hi, I've just migrated over from BT to EE and purchased a Full Works Fibre 36 plan which includes EE Cyber Security multi.  I can see EE Cyber Security on the EE app as part of my plan breakdown but I am unable to activate the feature. When I click o...

MPS54 by Explorer
  • 290 Views
  • 3 replies
  • 2 Helpful

Resolved! Restrictions

I'm trying to remove age restriction.

Ha68 by Visitor
  • 104 Views
  • 1 replies
  • 1 Helpful

Resolved! Verify my age

How do you verify my age to watch adult content

GDPR Breach

EE is showing another customer's full details, bills and private information including full address on my account. Is there an easy way to raise this with them as a complaint and huge security flaw?