Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12003 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7771 Views
  • 0 replies
  • 1 Helpful

Resolved! 30% discount scam

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they c...

Resolved! Scam

I've just received an email from E E New Center, email address epl3784@bt.com, copied to bigcell@inc.com and security@web.comaThis claims to attach my latest bill. I am not about to try to open the attachment. The mail has not been sent to the email ...

pheladeb by Visitor
  • 617 Views
  • 1 replies
  • 2 Helpful

Resolved! Parent

Hi can you guys take off parental control 

Kimarnie by Investigator
  • 172 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: cyber security

 Hi Alex this the message I'm getting when trying to login on my new handset.Many thanks 

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Jess267 by Investigator
  • 1039 Views
  • 6 replies
  • 5 Helpful

Resolved! Scam Warning: 01490 590213 Pretending to Be EE

Dear EE Community,I want to make everyone aware of a scam phone number that is currently targeting customers: 01490 590213.The callers are pretending to be EE agents and are offering “exclusive EE deals” in an attempt to gain personal and account inf...

WrstBhvr by Investigator
  • 472 Views
  • 2 replies
  • 2 Helpful

Resolved! Unknown number

I just received call from this number 01438989231 he says I'm calling from EE. Can you please confirm me is he EE partner? I give him some information 

qai by Explorer
  • 306 Views
  • 2 replies
  • 1 Helpful

Resolved! Scammer?

Hi, I believe I have just been targeted by scammers. They called on 07340 187429.They tried to change my Gmail password. I have recovered my Gmail account but every post I make on here about this issue disappears.and said they werefrom ee. 

Resolved! was i scammed

i had a call from 0191 429 7590. it came up saying it was EE from Newcastle. he sent me a pin which came from EE.was it a scam please?

Resolved! Phone calls

Received a phone call from Ee from a mobile number 01708918652 don’t reckon the number and thought we customer service ring on an 0845 if need more info about orders placed don’t know if it’s a scam call or not as didn’t answer but wondering if it’s ...

Jodie114 by Visitor
  • 538 Views
  • 2 replies
  • 0 Helpful