Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11814 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7644 Views
  • 0 replies
  • 1 Helpful

Resolved! sales call

Hii had a call from a sales team member and was discussing a device add on offer due to my long standing account, unfortunately i had to end the call due to an emergency, afterwards i received  document sharing link with the device info and he passed...

Rigby23 by Explorer
  • 172 Views
  • 3 replies
  • 2 Helpful

Resolved! Everyone watch out for this numbern

 Everyone watch out! You’ll click on the link and it’ll say you have X amount of points then you can pick a massage chair, cigars, coffee machine or various other things….the cigars alone made me question this So yeah if you click on it for the love ...

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Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 260537 Views
  • 856 replies
  • 486 Helpful

Resolved! Scam?

Had a text message from +44 7462 232910saying  EE Rewards – Your Account UpdateTo express our appreciation for your ongoing loyalty, we are offering a points redemption promotion to eligible customers.Your EE Rewards points balance has been updated —...

Leanne303 by Explorer
  • 18107 Views
  • 29 replies
  • 12 Helpful

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 24323 Views
  • 68 replies
  • 17 Helpful

Resolved! Is Txt received a scam

Is this a SCAM? I've received a txt saying I've 3 days to claim reward pints available in my Account & given a link.I've not used the Link but have logged into my Broadband Account and I cannot see any details about claiming the Reward Points or what...

Cautious by Explorer
  • 241 Views
  • 3 replies
  • 3 Helpful

Resolved! EE Rewards Scam text message

This morning a received a text regarding my rewards. I followed the link to what looked like a very genuine EE website. please be careful.  the link has now been taken down but be careful

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Resolved! Phishing or real

Has anyone else received this?  嬨 EE Your membership reward points are about to expire This is a final reminder that your EE account holds 12,739 Reward Points. Please be aware that 12,000 of these points will expire in 3 days under the 2026 EE Rewar...

fabahoy by Visitor
  • 236 Views
  • 2 replies
  • 3 Helpful

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by Visitor
  • 38407 Views
  • 98 replies
  • 43 Helpful