Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10953 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7198 Views
  • 0 replies
  • 1 Helpful

Resolved! Getting calls from people saying I called them - but didn’t

I’ve been called by 2 different people recently saying they had a missed call from me. These were not scammers, just people saying something like “Hi it’s Derek, I just had a call from you”. I have also been receiving frequent calls from UK mobile nu...

Rj221 by Visitor
  • 256 Views
  • 1 replies
  • 2 Helpful

Resolved! Dodgy message

This looks dodgy AF. Why are they saying I used the EE network recently when I'm an EE customer.Why does it also pre warn me of upcoming messages? It makes zero sense  

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Samig86 by Visitor
  • 189 Views
  • 1 replies
  • 2 Helpful

Resolved! Ukrainian number hacking / scammers

A number from Ukraine was invading my privacy on my EE network ( mobile) .The case has been reported to the police as even my gov account was compromised.How does EE allow this third party networks to freely invade customer's accounts ? It seems like...

Jules1209 by Investigator
  • 1000 Views
  • 6 replies
  • 0 Helpful

Resolved! Scammer s

Scamguard I have been making monthly payments for your service; however, I am still receiving calls from scammers. Moreover, due to a vulnerability in your system, my name and phone number were exposed.If scammers are still able to contact me, I woul...

Esradinc by Visitor
  • 203 Views
  • 2 replies
  • 1 Helpful

Resolved! Re: Scam calls offering 40% discount

I had a call today from this number offering me discount on my EE bill -07493657920I thought it was genuine and gave my full name/DOB and home address.  Is it a scam? They mentioned that they will send the papers of the new contract and activation co...

viji_gg by Visitor
  • 243 Views
  • 1 replies
  • 0 Helpful

Resolved! STOP

 Send MOBILE BILLING TECH AND SALES BECAUSE IF I RING UP MORE THAN FIVE TIMES I GET TRANSFERRED TO A TEAM LEADER AND IT IS NOT NECESSARY. IT IS MAKING ME POORLY. KEEP ON BEING UNNECESSARILY TRANSFERRED WHEN I DO NOT NEED TO BE.

c9 by Established Contributor
  • 246 Views
  • 2 replies
  • 1 Helpful

Resolved! Think this is a SCAM text BE AWARE!!!

EE: We have failed to accept your last payment. You must update your details immediately via: [fraudulent link removed]  to avoid fines. i am up to date with my payments by Direct Debit! Please be careful [Mod edit - fraudulent link removed, please ...

Routed to a scam support team - Expert Squad - BEWARE

I have an ongoing issue whereby when the EE app sends me a text, it sends it to the number that originally came with the SIM (I transferred my existing number to EE).  When I tried to get support, I was routed to an Indian call centre calling themsel...

Geoff_H by Investigator
  • 1655 Views
  • 16 replies
  • 5 Helpful

Internet Security

Hello All. My Hub / Internet appears to be broken. My phone keeps giving me "spoofing" warnings when connected and I've just checked the laptop (with Norton Security). It seems to have prevented several issues with the Hub too.As you will all know, E...

Fazerman by Visitor
  • 181 Views
  • 1 replies
  • 0 Helpful