Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11546 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7512 Views
  • 0 replies
  • 1 Helpful

Resolved! Bogus text message?

I have just received a text message claiming to be from EE, saying I have reward points to spend, before they expire in three days, the items you can redeem your points for are rather generous, including an Apple Watch, Apple IPad, Ninja air fryer an...

Resolved! Email advising disconnecting Mailbox

Hi I have received an email stating that BT are disconnecting old mailbox version as of tomorrow 20/01/2026, I presume its a scam, only thing is they do have an email address off SECURE@BT.COM as a copied in email.   I will forward to your phishing@e...

Resolved! Retrictions

How do I unblock my S25 ultra from all restricted sites?

Resolved! Scam

BEWARE OF SCAM! Any messages that come with a link DO NOT click on it!  

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APPLE12 by Visitor
  • 148 Views
  • 1 replies
  • 0 Helpful

Resolved! Anyone received a txt saying about rewards?

Anyone received a txt saying about rewards? Stupidity I put my details in but wouldn’t accept it for postage quickly removed all details and blocked the number anything else I need to do? Checked bank so far all ok  [Mod edit: add title]

Resolved! SCAM CALLER YESTERDAY

Yesterday I had a call from 02081787779 followed by a whatsap call from 07961656387This was about blocking my sim and sending another out by post.Check my full name, address - the wanted to HALVE my bill for me ! (he did ask me how much I was paying ...

Resolved! Norton Cyber security VPN

Hello, I've just set up Norton cyber security and trying to turn on the VPN but it just says 'unavailable' has anyone else had this issue? It's the only reason I wanted to set it up to be honest and the key feature won't even turn on! It says I need ...

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Call spoofing

Another type of scam which is on the increase is ‘call spoofing’. We thought it would be useful to explain what it is, so you can better protect yourself from bad actors who employ this sneaky tactic.     What is call Spoofing?   If you have caller I...

Sorcha by Former EE Community Manager
  • 42190 Views
  • 33 replies
  • 10 Helpful

Resolved! Possible scam message

 I got this message from a number that seemed legit about redeeming EE points however I’d never heard of EE points before so didn’t know if this message was legit or not. The link sends you to what looks exactly like the EE website so not sure if it’...

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Resolved! 0208178730 spam?

Someone rang saying they are from the EE Promotional Department, offering to slash bills by 40%. Is that spam?