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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 13190 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 8436 Views
  • 0 replies
  • 1 Helpful

Resolved! Replacement SIM

01484 505593 Call from above number, with promise of bill reduction, and threat of end of service without replacement SIM. Told them I believed they were a scam, and stated I would take my chances that EE would cancel me. Asked since when has EE call...

MrsTPeds by • Visitor
  • 650 Views
  • 1 replies
  • 0 Helpful

Resolved! Suspect fraud

Hi, my daughter has had a message from what she believed was her friend to send a code to help her login in to her account, we have discovered this is now a scam and has allowed in app purchases from PlayStation for billing purposes she then got a me...

Karen262 by • Visitor
  • 173 Views
  • 1 replies
  • 2 Helpful

Incorrectly blocked website

Hi,It appears that EE may have recently made a change to its Web Protect service, which is now flagging our website, cubic.com, as potentially insecure. As a result, users on EE connections are being prevented from accessing or using our VPN client c...

JoeSumner by • Investigator
  • 268 Views
  • 5 replies
  • 2 Helpful

Resolved! Cold calling from EE to replace old SIM Pack

I received a call today to replace my old sim pack to make my services better, it seemed like an off shore phone call and I declined to have it changed. Can anyone advise if they have had the same. Thanks

Resolved! Content lock

Sorry to ask as I’m sure it’s been questioned multiple times before but is it possible to verify that I am over the age of 18, using my already verified ID (which uses my current driving license and photo scan) as I do not possess a credit card and v...

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