Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Suspicious text on payment processing failure

Text received from +447396898769 to my other phone, it says EE: We could not process your payment. To continue using your account visit our website: [link removed for safety reasons] HIGHLY SUSPICIOUS as we pay regularly, have credit on the account ...

Resolved! Spam call

Recieved spam call proporting to be ee about my acc. from tele no 07700178712 told them you are spam call and have nothing to say

Resolved! Ee refrence number confusion

Received a email from ee saying i updated my contact details after ordering a tv really confused because i never updated my contact details just ordered a tv got one confirmation about the tv and another confirmation about the number update with a re...

Resolved! Possible scam call?

I’ve just had a call from someone claiming to be from EE telling me that they can reduce my bill and asking me about the quality of my connection. When I started asking questions eg. Why did they not refer to me by my name? The person hung up. Please...

Vade(AbuseIPDB) is blocking my email

I've just been informed that my email is being blocked by Bade because my phone IP address was reported to AbuseIPDB 19hrs ago. Apparently I've been involved in brute force attacks on web page logins, services like SSH, FTP, SIP, SMTP, RDP etc.The pe...

Resolved! Possible scam call asking for a pin

Just had a call from a nice Geordie man from an 0191 number saying he was from EE. He knew my first name, so foolishly when he asked me to confirm my full name, I did so.He said he would text a PIN to me and wanted me to tell him the number, but I h...

Resolved! STRANGE MESSAGE RECEIVED FROM EE

I received a strange message from EE that they had not been able to process my bill. I was told to update at https://ee-service-menu.web.app from a mobile message ( mobile no: 07396801537. I have already paid my bill on 1st September, and acknowled...

Resolved! Scam to all numbers from 150

I got this text today - from 150. All the numbers on my account t got it at exactly the same time - reported to EE but not able to report that it was to all the numbers. We have unlimited calls and data so guess it’s a scam. “Hi from EE. Heads up - w...

Resolved! Changing BB pasword (not wifi one)

Hi Everyone, I wish to change the actual broadband password,the bthomehub@btbroadband.com one not the WiFi one. The reason for this is i co-own a house and things have turned into a dispute and pettiness, now obviously I can change router settings et...

Resolved! EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...