Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11815 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7645 Views
  • 0 replies
  • 1 Helpful

Resolved! Phone calls

Received a phone call from Ee from a mobile number 01708918652 don’t reckon the number and thought we customer service ring on an 0845 if need more info about orders placed don’t know if it’s a scam call or not as didn’t answer but wondering if it’s ...

Jodie114 by Visitor
  • 496 Views
  • 2 replies
  • 0 Helpful

Resolved! Are missed calls incoming and outgoing a security problem?

Over the last couple of weeks, I have had a number of experiences of people calling me, replying to a missed call from my number that I have not sent. Also, I have replied to missed calls appearing on my phone, only to find that the owner of that num...

MJS27 by Explorer
  • 242 Views
  • 3 replies
  • 2 Helpful

Resolved! Age restricted gambling sites

Can you please advise if I've had an age restriction placed on my phone. I'm unable to access gambling sites whilst I'm on a 4G network but can still access non-gambling sites

ash4932 by Visitor
  • 1889 Views
  • 3 replies
  • 0 Helpful

Fraud call ?

Hiya I had a phone call yesterday saying because I was a loyal customer. They were offering me 40% off my bill as well as a free gift hamper that was a Apple Watch 8 they give me a call back to say the watch will arrive today. I really thought it was...

Stumz33_ by Visitor
  • 2091 Views
  • 7 replies
  • 2 Helpful

Resolved! strange phone call from EE

Hi, I had a phone call from EE yesterday - number 020 8153 3812.  Said my sim card would be blocked in 3 days time and that I needed a new sim.  Asked for my email address which I gave and then received a 6 digit code.  I then had to tell the woman o...

Resolved! Uninstall cybersecurity on myipd

How do I uninstall and reinstall cybersecurity from my iPad? I’m not sure I installed it correctly in the first place. 

GGW1 by Explorer
  • 129 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: EE Cyber security

 Evening hero's I signed up for EE Cyber Security.All was working fine, then today it wasn't!Basically on android phone i have the EECS app, where from top to bottom I have the scan option, dark web option and then then the WIFI security showing my n...

WhatsApp1.jpeg WhatsApp2.jpeg WhatsApp3.jpeg EECS1 - laptop.png
Phil_8049 by Established Contributor
  • 255 Views
  • 3 replies
  • 2 Helpful

Resolved! Strange Callers insisting Ive called them!?

Over the past few days ive had around a dozen calls from various numbers inside and outwith the UK. They have all said some variation of "Im returning your missed call" or "Hi i got a missed call from you".  Its difficult to say "sory but i never cal...

Resolved! SIM card scam

Hi all, on 4th February 2026 at 16:45i had a gay call me saying my SIM card will be blocked tomorrow and EE will be sending out a new SIM card for me and they need to provide it is me and will I give them my email so they can send me a email and I ha...

Resolved! reward points

EE Important note about your reward points Your account has 12,739 reward points available.If no action is taken, these points will expire in 3 days under the 2026 Reward Points Campaign Terms. Details are available below.    [mod edit: link to fra...