Forum Posts

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
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  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
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  • 0 replies
  • 1 Helpful

suspected spam

Hi had a call from a private number today about sending a new sim card to all EE members because since joining BT there has been problems with signal drop out ( i have had no problems )  any way i was sent a pin no to change my password which i didnt...

Kennny by Explorer
  • 181 Views
  • 4 replies
  • 3 Helpful

Cyber security

I am trying to activate my cyber security but when i click on activate it states theres a problem and to try again any ideas

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Elvira77 by Investigator
  • 5138 Views
  • 19 replies
  • 10 Helpful

Resolved! Scam email?

Hi, I’ve received an email which does look like an email from EE but I also think that it can be a scam. Can you please confirm for me if this email is legit or scam? 

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Matkud86 by Explorer
  • 1350 Views
  • 6 replies
  • 6 Helpful

Dark web security does not work

Hi! The dark web security does not work. It does not load completely . It keeps on saying ‘loading’. Or it states there is something wrong. Or an empty screen. Is it possible to fix this? Kind regards, Xander

Scam calls

Called this afternoon from 020 3518 8341 offering 30% for the next year, because EE has had problems with calling clarity and ‘dropping out’ hung up then was called back immediately twice more, a very insistent little bugger, I think it may be a scam...

Nic060 by Visitor
  • 162 Views
  • 2 replies
  • 4 Helpful

Resolved! Strange phonecall

Just received a phone call from this number 01438 989236 claiming to be EE..Wanted to buy me out of my sky contract for broadband promised me unlimited date on my mobile phone (in with EE already for mobile) is this a scam?