Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

EE Home Secretary

Can anyone help me I hade Verisure come out when I got it through EE and when they came said could not fit it because of a signal problem then told me someone will call well no call can not get hold of anyone spoke to about 3 different EE people who ...

My ip address is blacklisted

Every time I get a new ip address it is blacklisted I don’t know why I don’t send emails or anything like that

EE - DATA BREACH and lack of response

On July 10th I received a phone call purporting to be from EE advising me that as a loyal customer I was eligible for a new payment plan which was actually cheaper than my current one. The Caller then gave my full name and address and asked if these ...

Resolved! Possible Scam? Cold callfrom 0204 number claiming to be EE

Called out of the blue just now from a chap possibly from an call centre based in the far east. He claimed to be from EE & offering me a discount on my EE account. He got quite tetchy when I wouldn't explain why I wasn't interested! I got bored and h...

My voicemail has messaged from action fraud

This is a bit of a strange one...My wife called me today and I missed call, she said instead of normal voicemail, it said that my number has been connected to fraud and to contact Action Fraud on their phone number. I thought she was winding. Me up ...

Resolved! Remove age restriction and content lock

I'm trying to remove content lock and age restriction

Resolved! 45% Discount - SCAM

Why would a "traditional barbershop" be ringing me to offer a 45% discount on my mobile phone bill? I just had a call from a Southend-on-Sea phone number (01702 528567) where the caller with a "foreign accent" was offering me a 45% discount on my mob...

Reporting a Fraud Attack Out of Hours

How do you report a fraud attack out of hours? I am just being told to phone back in the morning

Scam

I am doing g this yo make u all aware of a new scam. Very new. Scammwrs spoofed your number and can either make calls using it or as In my case send 411 international text message. Yes thats right 411. I had to pay over £100 127 to be exact. EE REFU...