Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5362 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3605 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153887 Views
  • 0 replies
  • 111 Helpful

Resolved! Content lock

I want to take my content lock off how do I do it

EE phone call scam

Hello, I received a phone call from the number 020 4579 4811 offering a better deal on my SIM only phone contract. I just wanted to confirm this was a legitimate phone number tied to EE or if it was a scam.Thanks. 

Email from EE about a Prize Competition

HelloI received this email from ee@messages.ee.co.uk is this a Legit Email from EE?  Didn't ask for Bank Details.  Just name, Mobile Number and Email address if you entered.  

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Resolved! SIM Jacking - Port Freeze or Number Lock

It appears as if the security threat of ‘SIM jacking’ is increasing and one of the recommended ways of protecting against it is to ‘Lock your phone number with your service provider’ - Many network service providers offer Port Freeze or Number Lock t...

Need help.

Hi! I recently been avoiding this number 0191 594 6541I don’t know if this is legit or a scamI answered the call and I said , “i am not interested!”Is this a scam or legit!  

3rd party fraudulent charges

Have just received a bill with £239.37 fraudulent extra charges over 11 days for a Sony account.Have phoned EE who just told me it was nothing to do with them and to speak to Sony, despite perpetuating fraudulent activity. The have put a block on any...

Simon208 by Investigator
  • 597 Views
  • 11 replies
  • 0 Helpful