Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 13238 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 8449 Views
  • 0 replies
  • 1 Helpful

Verified by BT RCS tag

On iOS, when a bank the likes of Nationwide or Santander messages you, their logo, name and a tag saying "Verified by BT" shows up when routed via RCS, I was wondering how this works, because it's actually quite smart. 

chwxr by • Investigator
  • 211 Views
  • 2 replies
  • 0 Helpful

Resolved! Random email from mobilephoneexchange

Today I got a random email telling me that after 12 months I would lose my monthly trade in discount as I had not returned an old Apple device. This is clearly a scam from a company purporting to be EE. They asked me to contact them at eeconsumer.uk@...

Jgould54 by • Explorer
  • 230 Views
  • 4 replies
  • 0 Helpful

Resolved! Can’t created Verified ID

I’m trying to create the ID so i can activate a sim plan with EE but it keeps saying something went wrong and to try again later. it’s been 48 hours and still won’t work. how do i fix this 

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jxmes23 by • Visitor
  • 183 Views
  • 1 replies
  • 2 Helpful

Resolved! Potential scam?

I've just received a call from 020 3935 1458 from someone claiming to be from EE. They offered me free data for my 30-day plan and asked me to provide a verification code that had been sent to me by text. They said the code was needed to create a per...

Scam call!!

I've just had a call from 02031037821, didn't answer and checked the no. It's been reported numerous times as a scam saying the are from EE. Thing I'm concerned about is, this has happened after I sent some time on Monday with yourselves re my broadb...

Nickyd68 by • Investigator
  • 3606 Views
  • 10 replies
  • 8 Helpful

Please whitelist our website for EE users

Hi, We have had several reports from our customers saying they can not access our website and their EE service provider is blocking their access. The website is https://www.lanoguard.co.uk. We are a UK manufacturer and direct to customer distributor ...

Resolved! Scam

Is this you calling me or is it a scam? 07418 317527Would o ever get a call from you on a mobile? 

edowson by • Visitor
  • 354 Views
  • 2 replies
  • 3 Helpful

Resolved! Potential scam?

I've just had a call from 020 3010 7675 claiming to be from EE and saying that my SIM card would be deactivated and a new SIM would be sent to me. The person closed the call when I said I would research the issue to see if this were true. Am I right ...