Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11545 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7510 Views
  • 0 replies
  • 1 Helpful

Resolved! Strange Callers insisting Ive called them!?

Over the past few days ive had around a dozen calls from various numbers inside and outwith the UK. They have all said some variation of "Im returning your missed call" or "Hi i got a missed call from you".  Its difficult to say "sory but i never cal...

Resolved! SIM card scam

Hi all, on 4th February 2026 at 16:45i had a gay call me saying my SIM card will be blocked tomorrow and EE will be sending out a new SIM card for me and they need to provide it is me and will I give them my email so they can send me a email and I ha...

Resolved! reward points

EE Important note about your reward points Your account has 12,739 reward points available.If no action is taken, these points will expire in 3 days under the 2026 Reward Points Campaign Terms. Details are available below.    [mod edit: link to fra...

Resolved! sales call

Hii had a call from a sales team member and was discussing a device add on offer due to my long standing account, unfortunately i had to end the call due to an emergency, afterwards i received  document sharing link with the device info and he passed...

Rigby23 by Explorer
  • 85 Views
  • 3 replies
  • 2 Helpful

Resolved! Everyone watch out for this numbern

 Everyone watch out! You’ll click on the link and it’ll say you have X amount of points then you can pick a massage chair, cigars, coffee machine or various other things….the cigars alone made me question this So yeah if you click on it for the love ...

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Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 255556 Views
  • 856 replies
  • 486 Helpful

Resolved! Scam?

Had a text message from +44 7462 232910saying  EE Rewards – Your Account UpdateTo express our appreciation for your ongoing loyalty, we are offering a points redemption promotion to eligible customers.Your EE Rewards points balance has been updated —...

Leanne303 by Explorer
  • 17780 Views
  • 29 replies
  • 12 Helpful

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 23641 Views
  • 68 replies
  • 17 Helpful

Resolved! Is Txt received a scam

Is this a SCAM? I've received a txt saying I've 3 days to claim reward pints available in my Account & given a link.I've not used the Link but have logged into my Broadband Account and I cannot see any details about claiming the Reward Points or what...

Cautious by Explorer
  • 171 Views
  • 3 replies
  • 3 Helpful