Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10743 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7084 Views
  • 0 replies
  • 1 Helpful

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Elvira77 by Investigator
  • 10541 Views
  • 30 replies
  • 13 Helpful

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 19859 Views
  • 64 replies
  • 15 Helpful

Resolved! Plan.com

I got a call saying EE could do a better deal on my plans in june but wnen agreed my business number got taken off,both mine and my partners phone got stopped.The EE branch near me got our numbers back eventually and phones got put back on but i lost...

Resolved! Passkeys not supported on Galaxy S23 Ultra?

I have Passkeys set up on mySamsung Galaxy S23 Ultra. Trying to secure my account in the EE app.I go through the steps and then get this below. :"Your device doesn't support passkeysWe couldn't create a passkey on your device. For more information on...

EeCw by Contributor
  • 216 Views
  • 4 replies
  • 1 Helpful

Resolved! Phone calls

I have received at least 5 phone calls recently from unknown people saying they had a missed call from me & had dialed my number back. I had never called these people?! 

K80HVY by Visitor
  • 123 Views
  • 1 replies
  • 1 Helpful

Resolved! Getting calls from people saying I called them - but didn’t

I’ve been called by 2 different people recently saying they had a missed call from me. These were not scammers, just people saying something like “Hi it’s Derek, I just had a call from you”. I have also been receiving frequent calls from UK mobile nu...

Rj221 by Visitor
  • 173 Views
  • 1 replies
  • 2 Helpful

Resolved! Dodgy message

This looks dodgy AF. Why are they saying I used the EE network recently when I'm an EE customer.Why does it also pre warn me of upcoming messages? It makes zero sense  

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Samig86 by Visitor
  • 123 Views
  • 1 replies
  • 2 Helpful

Resolved! Ukrainian number hacking / scammers

A number from Ukraine was invading my privacy on my EE network ( mobile) .The case has been reported to the police as even my gov account was compromised.How does EE allow this third party networks to freely invade customer's accounts ? It seems like...

Jules1209 by Investigator
  • 842 Views
  • 6 replies
  • 0 Helpful

Resolved! Scammer s

Scamguard I have been making monthly payments for your service; however, I am still receiving calls from scammers. Moreover, due to a vulnerability in your system, my name and phone number were exposed.If scammers are still able to contact me, I woul...

Esradinc by Visitor
  • 145 Views
  • 2 replies
  • 1 Helpful

Resolved! Re: Scam calls offering 40% discount

I had a call today from this number offering me discount on my EE bill -07493657920I thought it was genuine and gave my full name/DOB and home address.  Is it a scam? They mentioned that they will send the papers of the new contract and activation co...

viji_gg by Visitor
  • 165 Views
  • 1 replies
  • 0 Helpful