Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12946 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 8363 Views
  • 0 replies
  • 1 Helpful

Website blocked by EE Advanced Web Protect - false positive

Hello all,One of our customers is on EE/BT broadband and is using the EE Advanced Web Protect product, but unfortunately it is blocking access to our updates server on http://86.12.154.87When used interactively, the user can click the option to proce...

Resolved! Dark Web Monitoring down?

Dark Web Monitoring has been unavailable on the EE Cyber Security app on my phone for a couple of weeks now. Does anyone know what’s going on? 

Gastro5A by Visitor
  • 524 Views
  • 8 replies
  • 0 Helpful

Resolved! Getting calls from people saying I called them - but didn’t

I’ve been called by 2 different people recently saying they had a missed call from me. These were not scammers, just people saying something like “Hi it’s Derek, I just had a call from you”. I have also been receiving frequent calls from UK mobile nu...

Rj221 by Visitor
  • 3417 Views
  • 3 replies
  • 3 Helpful

Resolved! scam text message re bill

Just had a text saying unable to process my bill I’m assuming it’s a scam  As bill already been taken!!! Not clicking on that link 

Wellsie by Investigator
  • 235012 Views
  • 290 replies
  • 119 Helpful

Dark Web Monitoring Emails URL's in EE emails are malformed

I get notifications from EE for DARK WEB ACTIVITY DETECTED, when I select the button the URL always fails, what is the point? when I go to help I get a page that states go to Sign in to https://ee.co.uk/ EE credentials.Click Addons & Extras and selec...

Horvak by Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Resolved! Constant scams calls from EE

Since changing to EE mobile I receive 4-5 scam calls every week always around 11 am, mostly from random UK mobile numbers or business numbers, every time they say we know you have an EE phone we are offering promotion etc. It's an endless barrage of ...

Resolved! was i scammed

i had a call from 0191 429 7590. it came up saying it was EE from Newcastle. he sent me a pin which came from EE.was it a scam please?

Resolved! Scam email?

I keep getting email messages like the one copied below.  I am assuming that they are scam emails.   Please advise. [Mod edit: Image redacted. Please don't share personal details as posts are publicly visible.]  

ElvaNim_0-1779208724575.png
ElvaNim by Visitor
  • 405 Views
  • 1 replies
  • 1 Helpful

Resolved! Repeated suspicious calls and unresolved complaints

I note that this is from 2024. I can confirm that it is now 2026 and the same thing is still happening. I think these staff members believe it's some kind of joke on unsuspecting customers.  You get a call from someone - of course we have no departme...

ElleY by Investigator
  • 1001 Views
  • 12 replies
  • 0 Helpful