Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12047 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7801 Views
  • 0 replies
  • 1 Helpful

Resolved! Sales Call from EE

Received a Sales Call from telephone number 01438 989232 saying they were EE.  Supposedly changed to a pay monthly from pay as you go.  Did not give any bank account details.  Was this really EE?

Roball23 by Explorer
  • 18637 Views
  • 11 replies
  • 6 Helpful

Resolved! emails and text messages.

Both me and my wife keep getting emails or text messages purporting to be Bt or EE. The latest is below. When do we know when such communications are legitimate? From: MyB͎T E-Mail <**********>Sent: 31 March 2026 10:13Subject: Re: 1 New Message     ...

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Resolved! SCAM ALERT - 020 3819 9844

Had a call from "EE".They were concerned I was not using the EE app.So they said they would send me an envelope via DPD, which would have credentials for me to use to login to the app.The story fell apart immediately as they couldn't give me a reason...

kl31415 by Visitor
  • 234 Views
  • 1 replies
  • 2 Helpful

Resolved! ⚠️ Scam Alert – Stay Vigilant

 I received a call from 02081067409 claiming to be from EE. The caller said my SIM would be blocked within a couple of days and that I needed to update it and order a new SIM card.This didn’t sound right. I challenged it and said that EE does not con...

Resolved! Scam call

March 2026, Just received a phone call from 02033714467, claiming to be in the UK but sounded like an Indian call centre. Due to the EE / BT merge, he explained I need a new SIM and DPD would deliver it tomorrow. Sent me a text message to my number w...

Evo66 by Visitor
  • 655 Views
  • 2 replies
  • 1 Helpful

Resolved! Cyber security

I'm having trouble setting up cyber security duo keeps saying try again any ideas welcome please  

Resolved! Data breach

I have been receiving emails regarding someone else’s bill for the past year and have been trying to get these stopped but over the last 3 weeks I have been receiving emails with this persons account number full address and contact information,I have...

Resolved! Has my mobile number been cloned?

I have received some phone calls from people claiming that they have had missed calls from my number. However I don’t know these people and I haven’t called them from my phone. There is also no outgoing calls to these numbers on my phone. When I look...

HP711 by Visitor
  • 42489 Views
  • 10 replies
  • 8 Helpful