Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

EE Blocking My Website

Hello,My website (www.pockly.com) will not load on EE Mobile Data. I believe content lock is restricting my site for some unknown reason. It has no malicious or inappropriate content.Please can my website be allowed for all EE customers.www.pockly.co...

Resolved! Permission

Hello, I want to change the permission on certain sites, I'm over 18years old

Re: Hacked

Yes can’t connect to what’s app my number is hacked

Spoofing? Missed calls from myself

My own number is appearing in my missed call list. If I called myself it would appear as an outgoing call. I have had multiple missed calls from my number in the last few days. None have actually rang so must only last a fraction of a second. Is this...

Sim Swap Fraud

Why won't EE admit fault?I was working in Germany in October 2022 and someone contacted EE pretending to be me and got through part security. From all of the information I have and from the ICO's investigation, which backed up my claim, they did not ...

Heloo

Hello I I received a call from the number +44 7376 140112 with the offer for the new iPhone and I would like to know if it is from you or is it a scam? thank you

Resolved! Potential scam EE offer reduced payment for loyalty

Hi This morning I answered a call from 01915161645 (Sutherland area) who claimed to be from EE . I was offered a reduced monthly bill due to being a loyal customer with EE for 9 years, I'm wondering if this was legitimate or scam? Some questions aske...

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Re: content lock

How can I unlock content please

Resolved! recieved a call and a followup email from EE Sles and promotions team

Hey everyone,I recently received a call and a subsequent email from someone claiming to represent the "EE Sales and Promotions Team," offering a mobile phone deal. The email came from sales@promotionsee.co, and the call was from the number 0121312565...