Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11220 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7395 Views
  • 0 replies
  • 1 Helpful

Resolved! Cyber

I have just upgraded my MacBook Pro to Tahoe 26.2 Operating System. EE Cyber Security now keeps crashing my MacBook. Anyone else had similar issue?

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

ANPARKER by Visitor
  • 36868 Views
  • 97 replies
  • 42 Helpful

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 22658 Views
  • 67 replies
  • 17 Helpful

Resolved! Suspicious text

Hi!Today I received this message from “249”.“Hello from EE. We'd love to get your feedback on your device software. We're sending you a short survey, all texts are FREE! To opt-out, please reply with STOP.“I’ve never known EE to check if I’ve updated...

rhys981 by Explorer
  • 137 Views
  • 1 replies
  • 1 Helpful

Verisure

Anyone managed to cancel their plan with Verisure through EE mid contract? Our home security hasnt worked for months and nobody has any interest in fixing it or helping so wanna cancel it.

Resolved! EE VPN

Hi all, quick question - I've got EE Cyber Security installed on my MAcBook. I can't get the VPN to turn on - a message flashed up earlier saying I'm on a public network. I'm at home and def not on public.. Anyone help?

Resolved! Getting large amounts of spam text messages

I'm looking for some help with persistent spam text messages. Usually I only get them a few times a couple of weeks. But now I'm suddenly getting them every few minutes one after one another where I'm being added to a large group. They're all the sam...

Beykyu by Visitor
  • 391 Views
  • 2 replies
  • 3 Helpful

Resolved! Is this text legit

Please advise if this is legit as looks real but don't want to risk opening the link 

Screenshot_20251222_203642_Messages.jpg
T3KNO by Visitor
  • 187 Views
  • 2 replies
  • 3 Helpful

Resolved! Potential scam

Is +44 7487 367688 a scam or a legitimate EE phone number?

N4R1 by Explorer
  • 8429 Views
  • 18 replies
  • 2 Helpful