Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8511 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5566 Views
  • 0 replies
  • 1 Helpful

Resolved! Text claiming to be EE

My daughter received a text this morning from 07396702726 claiming to be EE and advising the bill had not been paid ‘click this link to update payment details’. It appeared to be an ee.co.uk web address but instead of clicking the link I checked the ...

Resolved! Is this genuine?

Text from +44 7396 733467 EE: We have been unable to process your Iast biII. Your account will be placed on a hold until your detaiIs are updated through: <URL removed for safety reasons>

Kt110 by Visitor
  • 134 Views
  • 1 replies
  • 5 Helpful

Suspected phone hacking / clone

Good day, wondering if anyone has any advice. I am steadily having issues with my accounts being hacked  Ive been told my someone not to do anything on my phone. I have three neighbours who have been stalking, harassing, discrimination of sexuality /...

LC01 by Investigator
  • 188 Views
  • 5 replies
  • 5 Helpful

Smart Home Monitoring - no confirmation email

Hi,I ordered the Smart Home Monitoring Essentials plan for a House (£30pm) on Tues 25 Feb 2025. I already have a EE TV and Broadband package. As such, I received a "thank you for your order" email outlining the update to my monthly direct debit. Howe...

Resolved! Content Lock Removal - PAYG

Looking to remove content lock so I can access a game. On PAYG, though I do have a subscription pack. Can't stand contracts, but I've had this SIM for at least 5 years, so it's most likely outdated. Also friggin hate using this site. Bloody hell, try...

Pelontrix by Investigator
  • 630 Views
  • 7 replies
  • 3 Helpful