Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Please help me

Hello, I had a problem, I bought a phone from a person 2 months ago and I did not know that he did not repay the loan for it. Now I can't use the network. Tell me what I can do? Can I repay it instead?

Resolved! Is someone at EE customer service selling customer personal data? 😬

I got a scam call claiming to be EE and asking for my name and email address one day after I called EE’s real number.Seems like a strange coincidence since it’s the first targeted EE scam call like this I’ve ever received. Could the call centre emplo...

Resolved! Scam phishing SMS

Just received SMS which appeared to be from EE on this number 07486657018 asking me to update billing details immediately as direct debit had failed. . I know I should have forwarded to 7726, but in panic got rid of the message. Didn’t clickthe link...

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

Resolved! I have had a call from 07973100610

Phone came up with ‘EE guide calling’ with the number and I have since seen that after I had a text from 249 asking me to rate the interaction. Before I saw this, I rang 150 and they were really no help at all and said my account was accessed yesterd...

Resolved! EE number identity theft

Hi ,my number and name has been used to try open bank accounts,,fraudulent

Resolved! 30% discount scam

I just received a call from 01288 631410 saying they were from EE Mobile and offering me 30% off my bill. They asked me a question about mobile reception in my area and then put me through to their supervisor. At that point I hung up, but then they c...

Resolved! Direct Debit created fraudulently

Hi, I have had my bank account debited by a direct Debit from EE, but it was set up by someone fraudulently. My bank have cancelled the mandate, but also they suggested that I contact you as it was a fraud.Who do I contact for this as your web site d...

Resolved! Strange phonecall

Just received a phone call from this number 01438 989236 claiming to be EE..Wanted to buy me out of my sky contract for broadband promised me unlimited date on my mobile phone (in with EE already for mobile) is this a scam?

Parental controls and EE wifi

I have WiFi schedules, and turn off mobile data each night. However, it appears nearby there is EE wifi, is there any way to stop my child connecting to this? Otherwise the controls are just useless.