Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9943 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6552 Views
  • 0 replies
  • 1 Helpful

Resolved! Questionable scam email

I’ve had an email from Ee (from no-reply@info.ee.co.uk) which all appears to be legitimate.   The email states that my direct debit is no longer active.    I’ve logged onto the app and my account details are correct.   I haven’t clicked on he link in...

Westde5 by Explorer
  • 195 Views
  • 3 replies
  • 1 Helpful

Resolved! Suspicious text

Received this morning From 07486 015377EE: We faiIed to take payment for your latest direct debit. Your services wiII be put on hoId unIess you visit: *************now.Not used link, checked via app but account shows I'm paid up. Link disabled  [mod ...

Resolved! Possible Scam

I received this today and wondered if it's a scam. Anyone help please?

EE Scam.jpg
FiestaRed by Established Contributor
  • 148 Views
  • 4 replies
  • 4 Helpful

Arlo Secure Subscription Code

I have just purchased the Arlo Doorbell HD and 2 Arlo outdoor 2K security cameras with 24 month Arlo Secure subscription and I am yet to receive the code to enable this. After reading other threads regarding this other people too are finding it diffi...

Blocked Website

Hello - we launched a site on 4th December: https://4love.uk/We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.ukWe followed this up with 2 separate communications via email to EE to request the re...

ldws by Explorer
  • 771 Views
  • 9 replies
  • 1 Helpful

Resolved! NEW SIM CARD / AIRPODS … HAVE I BEEN SCAMMED? WHAT DO I DO?

Hi. So. I always think myself savvy but I think I’ve been scammed.No bank details were exchanged; just my address & the date of birth on the account — They knew my name already. They also had my previous addresses. They said I had a sim card upgrade ...

Resolved! Suspicious text on payment processing failure

Text received from +447396898769 to my other phone, it says EE: We could not process your payment. To continue using your account visit our website:  [link removed for safety reasons] HIGHLY SUSPICIOUS as we pay regularly, have credit on the account ...

JOMO7 by Valued Contributor
  • 5582 Views
  • 10 replies
  • 7 Helpful

Resolved! SCAM

SCAM call from the following number:0333 050 8245Offering 50% discount on a new contract and phone. If you get calls like this please hang up or tell them you will speak to EE yourself directly via online or in store. DO NOT give them your email addr...

wood_sl by Visitor
  • 222 Views
  • 4 replies
  • 2 Helpful