Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Scam Call

Hi. I just received a call from 0204 604 4847. Claiming to be from EE. Sounded like a call centre in India. He said EE are updating their network and in 2 days time, my SIM card will be blocked so they are sending me a new one in the post to arrive t...

Resolved! Scam call 40% discount offered

Just had a call advising I was selected from valued customers to receive 40% off my monthly bill. The number was private which raised immediate suspicion and when I needed to confirm details, which I questioned and didn't answer she got very flustere...

Resolved! Age verification restrictions

Resolved! Re: Blocked Website

I would like to report an ongoing issue with our company website being incorrectly blocked on EE networks when Content Lock is enabled.When we launched our new website, it was accessible across all other ISPs without issues. However, it was specifica...

Blocked Website

Hello - we launched a site on 4th December: https://4love.uk/We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.ukWe followed this up with 2 separate communications via email to EE to request the re...

Resolved! No webcam found in SafeCam.

SafeCam says: "No webcam found" when there is a webcam is connected and works fine.

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Resolved! my mobile number is compromised

My wife keeps getting calls to her number asking for Robbie Black. These calls come from different numbers and as soon as she asks how they have her number or who they are they hang up. Has someone given her number by mistake or deliberately to a com...

Is this a genuine email

No-Reply@e-mail.ee.co.ukI upgraded over the live chat but it all felt very suspicious. I’m an upgrade anytime customer and the plan the guy gave me meant I had to pay an early upgrade fee (I’ve had my phone over 12 months so there shouldn’t be a fee ...

Resolved! Scam call -

Just had a call from 07341 561793 said they were from EE and were going to apply a 20% discount to my bill. I said go ahead but I was going to check on the EE app and hung up.How do I report this to EE and ask them to keep an eye on my account?