Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10947 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7196 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam offering 30%

Today I received a call  from 020 4592 7771 offering 30% discount.They suggested that the discount was available to my mobile which was an old mobile number.I asked them who they were again and they said EE. I told them I didn't have a mobile with th...

Resolved! Suspected Scam Phone Calls - are they always genuine?

Recently I started getting notifications of Suspected Scam Calls.  I've owned a Samsung A15 for some time and only recently has this started (following my buying a new Samsung phone).  I assume the protecting software against scams has been activated...

gez-jam by Investigator
  • 256 Views
  • 1 replies
  • 1 Helpful

Resolved! Scam Guard

Hello .When I upgraded my phone to the Pixel 10 Pro I got the Essentials Plus Unlimited Plan. Within the plan I have Scam Guard. Yesterday I  activated three months of free Cyber Security Duo. I connected one of my email accounts to the Norton Dark W...

Anth7 by Valued Contributor
  • 687 Views
  • 3 replies
  • 1 Helpful

Fraud call ?

Hiya I had a phone call yesterday saying because I was a loyal customer. They were offering me 40% off my bill as well as a free gift hamper that was a Apple Watch 8 they give me a call back to say the watch will arrive today. I really thought it was...

Stumz33_ by Visitor
  • 1707 Views
  • 5 replies
  • 1 Helpful

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 21360 Views
  • 65 replies
  • 15 Helpful

Resolved! Text from 1122

Received a text from 1122 saying as by and we customer I get double data, any one know if it’s legit or a scam text??

MazHol by Explorer
  • 8846 Views
  • 9 replies
  • 5 Helpful

Resolved! Parental Control

I bought a sim card from you, I want to turn off parental controls, unfortunately I don't speak English well. Can you help me with this?

Resolved! IBKR - SMS (Short Message Service) Address

Hey there! I’ve got an Interactive Brokers account, and they’re asking me to provide a ‘SMS (Short Message Service) Address’. I’m completely clueless about this. Anyone knows?  Thanks a bunch!//Configure SMS AddressWe use your SMS (Short Message Serv...

meili by Investigator
  • 245 Views
  • 2 replies
  • 0 Helpful