Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8795 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5746 Views
  • 0 replies
  • 1 Helpful

Smart Home Monitoring - no confirmation email

Hi,I ordered the Smart Home Monitoring Essentials plan for a House (£30pm) on Tues 25 Feb 2025. I already have a EE TV and Broadband package. As such, I received a "thank you for your order" email outlining the update to my monthly direct debit. Howe...

Resolved! Scam re EE/BT merger

I just received a call from a Southampton number (023 8244 2991) claiming I would be receiving a new SIM card tomorrow due to the EE/BT merger. They said they would transfer me to another department, but I hung up, assuming it was a scam. Can you con...

Parental control - block a phone

I have a 12 and 15 year old boys. How can I block their phones from being used when I want. I have family link but it's not enough and one is android and the other ios. Is there a way to simply disabled their phones or sim cards remotely? 

AndyT10 by Visitor
  • 86 Views
  • 2 replies
  • 1 Helpful

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

dzl by Visitor
  • 13058 Views
  • 51 replies
  • 18 Helpful

Two-factor authentication using an EE mobile number is flawed

Hi,I think there's been similar posts around EE's two-factor authentication (or the lack of it) until more recently. I'd like to share a story of my own making, whereby using the EE mobile number on the account as a the sole two-factor method has fla...