Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10653 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7042 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

dzl by Visitor
  • 25532 Views
  • 80 replies
  • 24 Helpful

Resolved! Plan.com

I got a call saying EE could do a better deal on my plans in june but wnen agreed my business number got taken off,both mine and my partners phone got stopped.The EE branch near me got our numbers back eventually and phones got put back on but i lost...

Resolved! Passkeys not supported on Galaxy S23 Ultra?

I have Passkeys set up on mySamsung Galaxy S23 Ultra. Trying to secure my account in the EE app.I go through the steps and then get this below. :"Your device doesn't support passkeysWe couldn't create a passkey on your device. For more information on...

EeCw by Contributor
  • 152 Views
  • 4 replies
  • 1 Helpful

Resolved! Phone calls

I have received at least 5 phone calls recently from unknown people saying they had a missed call from me & had dialed my number back. I had never called these people?! 

K80HVY by Visitor
  • 71 Views
  • 1 replies
  • 1 Helpful

Resolved! Getting calls from people saying I called them - but didn’t

I’ve been called by 2 different people recently saying they had a missed call from me. These were not scammers, just people saying something like “Hi it’s Derek, I just had a call from you”. I have also been receiving frequent calls from UK mobile nu...

Rj221 by Visitor
  • 107 Views
  • 1 replies
  • 2 Helpful

Resolved! Dodgy message

This looks dodgy AF. Why are they saying I used the EE network recently when I'm an EE customer.Why does it also pre warn me of upcoming messages? It makes zero sense  

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Samig86 by Visitor
  • 77 Views
  • 1 replies
  • 2 Helpful

Resolved! Ukrainian number hacking / scammers

A number from Ukraine was invading my privacy on my EE network ( mobile) .The case has been reported to the police as even my gov account was compromised.How does EE allow this third party networks to freely invade customer's accounts ? It seems like...

Jules1209 by Investigator
  • 473 Views
  • 6 replies
  • 0 Helpful

Resolved! Scammer s

Scamguard I have been making monthly payments for your service; however, I am still receiving calls from scammers. Moreover, due to a vulnerability in your system, my name and phone number were exposed.If scammers are still able to contact me, I woul...

Esradinc by Visitor
  • 100 Views
  • 2 replies
  • 1 Helpful

Resolved! Re: Scam calls offering 40% discount

I had a call today from this number offering me discount on my EE bill -07493657920I thought it was genuine and gave my full name/DOB and home address.  Is it a scam? They mentioned that they will send the papers of the new contract and activation co...

viji_gg by Visitor
  • 116 Views
  • 1 replies
  • 0 Helpful

Resolved! STOP

 Send MOBILE BILLING TECH AND SALES BECAUSE IF I RING UP MORE THAN FIVE TIMES I GET TRANSFERRED TO A TEAM LEADER AND IT IS NOT NECESSARY. IT IS MAKING ME POORLY. KEEP ON BEING UNNECESSARILY TRANSFERRED WHEN I DO NOT NEED TO BE.

c9 by Established Contributor
  • 131 Views
  • 2 replies
  • 1 Helpful