Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10071 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6650 Views
  • 0 replies
  • 1 Helpful

Resolved! 5G - is this a scam?

I received a very convincing phone call yesterday claiming to be EE and offering me a free upgrade to 5G. A PIN number was sent to my email, followed by a confirmation email once I provided the PIN. I held off on taking any further action until I cou...

Resolved! Text Message from EE

I received this text message, I am just wondering if this is genuine or a scam? thanks 

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Scam just got this

EE: We were unable to process your latest direct debit. To avoid service cancellations & fees, please visit: [Removed harmful URL]

Resolved! EE Cyber security

Trying to reactivate EE cyber security but it keeps telling me there’s no Licence when I log in. Any idea why I can’t reactivate EE cyber security

Resolved! Text claiming to be EE

My daughter received a text this morning from 07396702726 claiming to be EE and advising the bill had not been paid ‘click this link to update payment details’. It appeared to be an ee.co.uk web address but instead of clicking the link I checked the ...

Resolved! Spam call

Recieved spam call proporting to be ee about my acc. from tele no 07700178712 told them you are spam call and have nothing to say

Ricochet2 by Investigator
  • 194 Views
  • 1 replies
  • 1 Helpful

Arlo secure subscription code

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...