Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Remove age restriction and content lock

I'm trying to remove content lock and age restriction

Resolved! EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Resolved! Misled about waiting 6 months before applying for EE Mobile

everyone,I'm looking for some advice to see if anyone has experienced something similar.I already have EE Broadband and was contacted by EE on 12 June at around 11:05am. During that call, I was told to wait until I had completed six months of continu...

Resolved! EE sending me a new SIM? Scam?

Just had a call claiming to be from EE. Said due to “recent merger” I would receive new SIM in next few days but would retain existing number and nothing else would change. Then started asking for ID confirmation.Didn’t feel right so ended the call. ...

Resolved! Norton security

I just downloaded EE Cyber Security and accidentally created a 2nd Norton account. Can l merge them? I had used the same password thinking that would have done it.

Resolved! Called from *********** claming to be ee sounded fishy could it be a scam

They called me told me i could get the samsung s26 ultra for 45 a month unlimited everything and not to have finish paying off my contract or phone flex contract sound to good to be true [Mod edit: Removed private phone number. Kindly refrain from...

Resolved! Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

Account Security

why does the ee system make it so hard for someone to update passkeys, after being enforced on your account and passkeys not being synced across devices causing problemsWhat is the point of forcing this if they are just going to send code via sms any...

Resolved! Is this a scam?

Had a call from this number saying it’s EE and offering a money off my bill offer of £10. The reduced amount did not actually match what £10 off my bill would be so I asked them to email me details then hung up and blocked the number Is this a scam?...

Resolved! Help in danger

I have been fruded, my phone cloned, facebook is a cheap copy, cant get through to my work, taken over phone, scammers are trying to buy order morrisons, tescos and lots of devices on amozon