Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11220 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7395 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam?

Had a text message from +44 7462 232910saying  EE Rewards – Your Account UpdateTo express our appreciation for your ongoing loyalty, we are offering a points redemption promotion to eligible customers.Your EE Rewards points balance has been updated —...

Leanne303 by Explorer
  • 10662 Views
  • 18 replies
  • 11 Helpful

Resolved! EE rewards scam help?

In a moment of stupidity I opened a text message link and put in my phone number on a  EE points rewards scam text. I realised immediately after and  closed the website so all they have is my phone number. Do I need to do anything?  Any advice would ...

Resolved! Possible scam call

I had a call from 01980 682089 today. They offered to cut my EE bill in half for 12 months and send me a free pair of Samsung earbuds. I was mildly suspicious but I couldn't see what they were hoping to gain from the info they were asking for (full n...

Tc89 by Visitor
  • 103 Views
  • 1 replies
  • 1 Helpful

Resolved! scam???

Have received a message saying I have over 12000 reward points and can redeem them for Ipads, massage chairs - all sorts.Message comes from +447842568627 and claims to be EE! Is this a scam?? 

stebful by Visitor
  • 523 Views
  • 1 replies
  • 0 Helpful

Resolved! Potential Scam Call

I just received a call from 020 8153 3534 claiming to be EE.Despite London caller ID it sounded like an Indian call centre. They were saying that they were sending a new SIM card due to 5G network upgrades. It sounded very much like a scam, yet they ...

Oscar39 by Visitor
  • 1327 Views
  • 6 replies
  • 4 Helpful

Fraud

Like several others in this community, I have recently been a victim of fraud via EE. An individual opened an account in my name at an address I've never been associated with. They failed to pay their bill, entered arrears, and the account was closed...

FRAUD in EE shop

I went into my local EE shop to ask about roaming charges abroad on 28 April. Nothing else except the Manager suggested I return mid May since my home broadband charges etc looked high and he might be able to reduce them. I returned and nothing posit...

marcusw11 by Investigator
  • 1224 Views
  • 9 replies
  • 7 Helpful

EE Security checks. Why make it seem like a scam? 07973100194

Hi I put in a complaint to EE. I then received calls from a mobile number saying they were EE. They said that they would send me a code and would I read that code back to them? Exactly like a scam. This was the number 07973100194. 07973100194 which i...

jjayleeds by Investigator
  • 159 Views
  • 6 replies
  • 2 Helpful