Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5362 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3605 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153887 Views
  • 0 replies
  • 111 Helpful

Mac OS Sonoma, Norton safe web popup constantly.

Hi AllIs anyone else a Mac owner who gets constant popups asking to install Safe Web?I don't want it and it does not allow me to say so only giving me the option to remind later.Can someone help me to disable it once and for all as ultimately it will...

Resolved! Spam email from no-reply@info.ee.co.uk ?

Got a very authentic looking email and a text message from no-reply@info.ee.co.uk stating that they'd credited my next bill by £151.58Very nice of them I'm sure but no such indication when I login via the ee app to check my account.    

Received a call to offer discount

Hi I just got a call from a number claimiing they can half my bill for the rest of my contract. Apparently it's a discount EE is only offering 200 people and I happen to be one of them. She knew I was getting 40% discount already on my contract. Said...

JumBug by Explorer
  • 5631 Views
  • 31 replies
  • 11 Helpful

Strange phone call from EE.. anyone's here experienced?

Hello, someone name Charles called me and asking me for some questions. He speak very fast and I can't catch up.. So I asked him to repeat again then he told me , he the signal break down. Later, I receive an texts from him say;Hello,Its Charles from...

0800 number

I got this text about passing security to access my account, I haven’t tried to myself, is this number legit? Abit worried. Thanks  

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Resolved! 0845 - five second cold calls

I am getting two to three, (five second) cold calls from 0845 numbers, and it seems the only way to stop this is to "block" every call but the number appart from the 0845 section changes every time. why can EE not give us a way of rejecting any numbe...

Resolved! What does the official EE number look like on a text?

I have recently ordered a new SIM to move to EE, and have just received two different text messages claiming to be from EE, however the names appear as -EE-  with dashes or 'EE' in quotes. I am assuming these are scams as I would expect the actual EE...

Phil-M by Explorer
  • 875 Views
  • 5 replies
  • 6 Helpful

Resolved! Age removel

Hi morning want to get my age removed as I am 33