Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11848 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7667 Views
  • 0 replies
  • 1 Helpful

Resolved! Re: Had a call from 07973100194

I’ve just had a call from this number, he told me he was closing down a relative’s BT line who recently died. He said I had sent in an email to request this but I haven’t. He asked for my relative’s DOB which I provided but then he asked for my DOB w...

Resolved! Fraud Number

I had a call from 020 3971 7669 telling me my O2 SIM card will no longer work in 4-5 days. I am now with EE, but was with O2 for many years. I asked them when O2 emailed me about this (knowing I am no longer an O2 customer) and they told me they woul...

ediemew by Visitor
  • 218 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Cyber Security - Spam Texts not showing as ‘set up’ in app

Hi, I'm stuck on the SMS Security setup in the EE Cyber Security app (iOS).Despite enabling "Filter Unknown Senders" and selecting ‘EE Cyber Security’ in my iPhone Settings, the app won't show as "Protected." When I go to the setup screen in the app,...

Resolved! Passkey

I am completely bemused by the method used to create a passkey.  I followed the instructions, obtained a text message with a one-time code, which I used, and was told to create a passkey.  When I clicked on the web page which followed, the passkey wa...

JoRo1948 by Contributor
  • 824 Views
  • 6 replies
  • 2 Helpful